We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrea Fedeli Theme/template for pluginClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 12:26pm   2 Most recent comment from Uroš Jovanović:Hello Andrea,Thank you for expressing interest in purchasing the Amelia plugin.Amelia is compatible with all of the themes used with WordPress as we have not had any reported issues with those. You ca ... Miracle WP Data Table Not customizableClosed   wpDataTables   Updated March 28, 2022 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello MiracleThank you for your purchase.Unfortunately, I can't access the page you left as a related URL, since it requires a login.Please try purging the cache on this page, and see if the issu ... Stephen MacNeil QR code and FERPA?Closed Pre-purchase questions for Amelia   Updated March 28, 2022 at 10:43am   2 Most recent comment from Uroš Jovanović:Hello Stephen,Thank you for expressing interest in purchasing the Amelia plugin.Amelia is a safe plugin and the data is not accessible nor shared with third-party apps without your consent or without ... Simon VulnerabilitiesClosed Pre-purchase questions for wpDataTables   Updated March 28, 2022 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for reaching out to us.Those reports are not related to the Lite version, but they can be reported in the lite version because the resources where this information about themes o ... Mustapha Riaz Amelia booking has Disappeared from my front end booking page following update?Closed   Amelia   Updated March 28, 2022 at 10:17am   2 Most recent comment from Miloš Jovanović:Hi, MustaphaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Joern Work Time SchedulesClosed   Amelia   Updated March 28, 2022 at 9:10am   2 Most recent comment from Uroš Jovanović:Hello Joern,Thank you for reaching out to us.Thank you for the suggestion as that is currently not possible with Amelia's built-in features. I have passed this suggestion to our management team a ... Robyn Rosenzweig Assigning multiple employees to one appointmentClosed   Amelia   Updated March 28, 2022 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Robyn,Thank you for reaching out to us.Unfortunately, that feature is currently not possible but we have a plan to add it in one of the future updates but there is no ETA at the moment. As a w ... Bence Nagy Empty calendar viewClosed   Amelia   Updated March 28, 2022 at 8:33am   4 Most recent comment from Uroš Jovanović:Hello Bence,When I try to log to delete that customer I get the following error in the console:{"message":"Unable to find data from AmeliaBooking\Infrastructure\Repository\Booking\Appointment\Appoint ... Jesus Regalado Appoinments not necesaryClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 8:25am   2 Most recent comment from Uroš Jovanović:Hello Jesus,Thank you for reaching out to us.If I understood properly, do you want to disable appointments in the Amelia plugin?If that is the case, that is not possible, but you can simply choose not ... Nicolaie Ploscutanu notification email not sendingClosed   Amelia   Updated March 28, 2022 at 7:32am   11 Most recent comment from Uroš Jovanović:Hello Nicolaie,Glad to hear that the issue has been resolved.Unfortunately, Amelie does not support tables tag in the HTML view, but please feel free to search through our feature suggestion page, a ... Anja Upgrade and then ...Closed   Amelia   Updated March 28, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Anja, Thank you for purchasing our product, and for reaching out to us. If you upgrade the license, it does not change automatically, you need to download it from our store and install it. We ... Nicole MacKenzie Formatting Amelia for my businessClosed   Amelia   Updated March 28, 2022 at 7:14am   2 Most recent comment from Marko Davidović:Hello Nicole, Thank you for purchasing our product, and for reaching out to us.  1. Each employee must have their own email address but you can add an additional address in Amelia/settings/notifica ... Sangita Sihmar WP Amelia Webhook not workingClosed Pre-purchase questions for Amelia   Updated March 27, 2022 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi, Sangita SihmarThanks for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... Richard Nickles schedule additional reminderClosed   Amelia   Updated March 27, 2022 at 5:30pm   4 Most recent comment from Miloš Jovanović:Hi, Richard- You can create an additional notification, and you can set it up to be sent when you need it - if I understood you already have one working for the day before - so if you do this, you c ... Albert Olson IntegrationClosed Pre-purchase questions for Amelia   Updated March 27, 2022 at 5:10pm   3 Most recent comment from Miloš Jovanović:Hi, Albert. I just forgot to add, you can take a look at all the payment methods/integrations that we have, if you wish. Here is our general documentation about WooCommerce integration with Amelia, a ...