We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Phil Yates Linking Google Calendar to EmployeeClosed   Amelia   Updated March 29, 2022 at 12:52pm   2 Most recent comment from Miloš Jovanović:Hi, PhilFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Marius Volden Selecting LocationClosed   Amelia   Updated March 29, 2022 at 12:17pm   6 Most recent comment from Miloš Jovanović:Hi, Marius- Let me know how it goes when you try everything out, and reach out to us if we can assist or advise in any way.Even if the ticket auto-closes after a week, you can still write on it, and ... Arthur Duflos Free ticket doesn't workClosed   Amelia   Updated March 29, 2022 at 11:54am   18 Most recent comment from Uroš Jovanović:Hello Arthur,Glad to hear that one of the issues has been resolved.Regarding the issue of the "number of people" displaying as 0, we have passed that to our developers and they will work on a soluti ... Mark Service LengthClosed   Amelia   Updated March 29, 2022 at 11:33am   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.The duration of the time slot will be the same as defined in the service settings "Duration" field. At the moment, there is no multi-day appointment option, ... Bella Datta Table not loading unless logged into accountClosed Pre-purchase questions for wpDataTables   Updated March 29, 2022 at 11:36am   3 Most recent comment from Uroš Jovanović:Hello Bella,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Museida Search pageClosed   Amelia   Updated March 29, 2022 at 10:41am   2 Most recent comment from Marko Davidović:Hello Museida, Thank you for purchasing our product, and for reaching out to us.They already are grayed out and strikethrough so it shows that those days are unavailable As for search shortcode, this ... Informatico Vivaldi Supporto visualizzare colonne diverse in diverse view, della stessa tabella.Closed   wpDataTables   Updated March 29, 2022 at 10:33am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost ... Alberto Aguilera Conditional formatting not working for float dataClosed   wpDataTables   Updated March 29, 2022 at 10:30am   4 Most recent comment from Aleksandar Vuković:Hey AlbertoOur developers fixed the issue locally, and it's currently in the testing phase. As soon as it's done, we'll release an update (no promises, but it should be released today o ... jenten lefever choice between adults or childeren priceClosed Pre-purchase questions for Amelia   Updated March 29, 2022 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Jenten,Thank you for reaching out to us.At the moment, this is possible with events in Amelia and it is not possible with the services, but we have a plan to add this feature to one of the futur ... Dan Get Employee ID from User IDClosed   Amelia   Updated April 5, 2022 at 8:23am   23 Most recent comment from Aleksandar Vuković:Hi again Emmanuel.Our developers advised using a prepared statement, but otherwise, it looks OK.This is the code that we use in one of our functions, adjusted for your variables: $statement = $mysqli ... Lui Motta Double bookingClosed   Amelia   Updated March 29, 2022 at 8:58am   2 Most recent comment from Marko Davidović:Hello Lui, Thank you for purchasing our product, and for reaching out to us.There can be no double booking if the client has booked and paid for an appointment even if the payment is pending, others w ... Tirol Integrate booking widget as overlayClosed Pre-purchase questions for Amelia   Updated March 29, 2022 at 8:34am   19 Most recent comment from Marko Davidović:Hello, This can be achieved but you have to put the trigger like this  [ameliabooking trigger=amelia-custom-id service=1]. Hope this helps.If you have more questions please open your own ticket to th ... Andres Acero Employees creating clientsClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 6:25pm   2 Most recent comment from Miloš Jovanović:Hi, AndresFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... SCOOCS blacklistClosed Pre-purchase questions for Amelia   Updated March 28, 2022 at 6:19pm   2 Most recent comment from Miloš Jovanović:Hi, SCOOCSFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Daniel Swain Update PluginClosed   Amelia   Updated March 28, 2022 at 6:03pm   2 Most recent comment from Miloš Jovanović:Hi, DanielFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ...