We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marius Show total (price) in event notification (multiple persons)Closed   Amelia   Updated March 31, 2022 at 7:33am   2 Most recent comment from Marko Davidović:Hello Marius,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... sl chai Stripe not workingClosed   Amelia   Updated March 30, 2022 at 4:58pm   4 Most recent comment from Miloš Jovanović:Hey, slNo problem at all. I can see that my colleague Uros is assisting you on the other ticket, so, I am sure everything will be swiftly and correctly resolved. Thanks and don't hesitate to re ... María Mercedes Romano Tables on server sideClosed   wpDataTables   Updated March 30, 2022 at 3:29pm   2 Most recent comment from Aleksandar Vuković:Hello MaríaThank you for your purchase.I can't access the page you left as a related URL since it requires a password, and I can't say what's going on without checking the table.Plea ... Luis Herrera Error integración con PaypalClosed   Amelia   Updated March 30, 2022 at 3:07pm   2 Most recent comment from Uroš Jovanović:Hello Luis,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... adrian martinez Personal AreaClosed   Amelia   Updated March 30, 2022 at 1:35pm   4 Most recent comment from Miloš Jovanović:Hi, adrian - I am not sure what you mean exactly as a personal area for customers. Front-end Customer Panel allows your customers to track, reschedule and/or cancel their appointments and events. In ... Matt Title Area ParalaxClosed Pre-purchase questions for Amelia   Updated March 30, 2022 at 12:31pm   3 Most recent comment from Miloš Jovanović:Hello , Matt Thank you for purchasing our product, and for reaching out to us. I'm afraid that we didn't quite get what do you mean exactly - can you please explain it to us in a little more ... Happy Devs Part Time - Holiday WorkersClosed   Amelia   Updated March 30, 2022 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us. For that purpose, you can use the "Special days" functionality in Amelia, where you add which days you want to be available and you can set the working hours fo ... Nya Unable to install amelia pro versionClosed   Amelia   Updated March 30, 2022 at 8:47am   3 Most recent comment from Marko Davidović:Hello Nya, We are glad to hear that everything is as it should be. If you have any more questions please feel to open another ticket.We wish you all the best. Daniel Rose Users reporting issues bookingClosed   Amelia   Updated March 30, 2022 at 8:36am   14 Most recent comment from Marko Davidović:Hello Daniel,You are most welcome, we apologize for taking a little longer to resolve, but sometimes these things take a little longer to figure out exactly what it is the issue.We are glad to hear ... David Ferguson CsutomizingClosed   Amelia   Updated March 30, 2022 at 7:55am   7 Most recent comment from Marko Davidović:Hello David,When you have several questions or issues which please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in ... Siggi google calendar integration custom fields etcClosed   Amelia   Updated March 29, 2022 at 3:29pm   8 Most recent comment from Uroš Jovanović:Hello Siggi,Please reach out to us if you have any other questions. Cédric Janssens Editing employee not like the documentationClosed   Amelia   Updated March 29, 2022 at 2:18pm   3 Most recent comment from Miloš Jovanović:Hi, CédricFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Fradin Deposit with Amelia and Woocommerce invoiceClosed   Amelia   Updated March 29, 2022 at 2:05pm   2 Most recent comment from Miloš Jovanović:Hi, FradinFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Anke Jespers Customizing the proceed button in the formClosed   Amelia   Updated March 29, 2022 at 1:32pm   2 Most recent comment from Miloš Jovanović:Hi, Anke Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Ryan Tan RefundClosed   Amelia   Updated March 29, 2022 at 1:18pm   2 Most recent comment from Marko Davidović:Hello Ryan, Thank you for purchasing our product, and for reaching out to us.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of ...