As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

ep Employee display renameClosed   Amelia   Updated April 7, 2022 at 3:11pm   6 Most recent comment from Uroš Jovanović:Hello Ep,Thank you, please reach out to us if you have any other questions. Ben Custom Role ViewsClosed Pre-purchase questions for wpDataTables   Updated April 7, 2022 at 2:52pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Ben, glad I could help.If you need some further assistance, please feel free to reach out to us. Marius Volden Force an appointment to be more peopleClosed   Amelia   Updated April 7, 2022 at 2:43pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features as the "Bring a friend" option is optional.Please feel free to search t ... Roelf Woldring cancel a date in an eventClosed   Amelia   Updated April 7, 2022 at 2:30pm   2 Most recent comment from Marko Davidović:Hello Roelf, Thank you for purchasing our product, and for reaching out to us.You just need to click on the red minus button and that part of the event will be deleted and that is itHope this helps.Lo ... Kelvin Yeung filters not shown in frontendClosed   wpDataTables   Updated April 7, 2022 at 1:32pm   14 Most recent comment from Aleksandar Vuković:You're welcome, KelvinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Frédéric Prud\'homme Special day do not overwrite correctly the break periodClosed   Amelia   Updated April 7, 2022 at 1:15pm   20 Most recent comment from Aleksandar Vuković:Hey Fred.Existing appointments will not be affected - they're already saved in the database, so you can change the duration of services and that will only affect the new appointments.If you actua ... Kaz adding highstocks to highchart (requiring compare functionality)Closed   wpDataTables   Updated April 7, 2022 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hey KazThank you for your purchase.You can't achieve this with built-in features of wpDataTables, and I don't know if something like this is possible with wpDataCharts callbacks. We' ... Eliza Alys Young featuresClosed Pre-purchase questions for wpDataTables   Updated April 7, 2022 at 1:08pm   2 Most recent comment from Aleksandar Vuković:Hello ElizaThank you for your interest in our plugin.I'm not sure I understand what you're trying to achieve. wpDataTables is a table-management plugin, not a database-management plugin. It ... otshomampita pierre Google calendar integrationClosed   Amelia   Updated April 7, 2022 at 12:21pm   2 Most recent comment from Miloš Jovanović:Hi, otshomampita pierreFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... Matthew Bambrick Webhook Report GeneratorClosed   Amelia   Updated April 8, 2022 at 12:34pm   11 Most recent comment from Uroš Jovanović:Hello Matthew,I have additional questions regarding your query.Are you looking for an appointment date before it is changed to the reschedule webhook? The last appointment date of the customer doesn� ... Dustin Zander PaymentClosed   Amelia   Updated April 7, 2022 at 11:54am   4 Most recent comment from Marko Davidović:Hello Dustin, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. hernan David Gomez Customer extra field per bappointmentClosed Pre-purchase questions for Amelia   Updated April 7, 2022 at 11:51am   4 Most recent comment from Marko Davidović:Hello David,Not exactly in the note section, you will see the notes that you have left on that client, but you will need to click one on each appointment separately to have the specific note about tha ... Kianna Paul Activation code area - greyed outClosed   Amelia   Updated April 7, 2022 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Kianna,Thank you for reaching out to us.Please find the amelia plugin zipped folder attached which you can use for the installation to then proceed with the activation.Please let me know if you ... Ebba Sund Schedule bookingClosed   Amelia   Updated April 7, 2022 at 11:05am   9 Most recent comment from Marko Davidović:Hello Ebba, We've tested it again this time from the back end as you asked, and we haven't been able to replicate the issueHere you can see that we have booked from the backend at 12.30 like ... Michael Pucher Client Backend ViewClosed   Amelia   Updated April 7, 2022 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.For that purpose, you can assign the Amelia Manager role to that WordPress user. You can read more about the Amelia Manager role on this link.Hope this h ...