We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pradhan Balter Registration/Payment optionsClosed Pre-purchase questions for Amelia   Updated March 26, 2022 at 12:17am   4 Most recent comment from Miloš Jovanović:Hi, Pradhan Balter I apologise, I didn't explain that part in a clear way. - If an administrator, manager, or employee add new customers from the back-end into the Amelia system, but a custom ... Dimitris Vayenas Migration to multisiteClosed   wpDataTables   Updated March 25, 2022 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hi, DimitrisThanks for reaching out to usI can see on that page there is an error 404. Can you please try the steps from this Article, to try and resolve it?https://www.wpbeginner.com/wp-tutorials/h ... Falko Alexander On Sight PaymentClosed   Amelia   Updated March 25, 2022 at 8:48pm   6 Most recent comment from Miloš Jovanović:Hi, FalkoI sincerely apologise, as i understand your situation,but we are not able to promise if our developers will successfully implement an invoice feature.They will certainly start working on it s ... Stephen M Family PackagesClosed   Amelia   Updated March 25, 2022 at 8:30pm   4 Most recent comment from Miloš Jovanović:Hi, StephenMy apologies for such a late response time on the other ticket,but please be advised, as my colleague stated -  not to create the same questions on multiple tickets - just because it can d ... Stefan Müller Search for appointment_IDClosed   Amelia   Updated March 25, 2022 at 8:03pm   2 Most recent comment from Miloš Jovanović:Hi, StefanThank you for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. At this time, we can search by cu ... Donald McGuinn Google calendar out of syncClosed   Amelia   Updated March 25, 2022 at 6:33pm   6 Most recent comment from Miloš Jovanović:Hey, DonaldWe will now escalate this with our 2nd level Team, to see the best way to take this issue.In the meantime, we might need to access your setup to take a look remotely.Can you please provide ... Dimitri Van Looy client user emailClosed   Amelia   Updated March 25, 2022 at 3:39pm   12 Most recent comment from Uroš Jovanović:Hello Dimitri,Glad to hear that.Feel free to contact us if you have any other questions. ts tips/gratuitiesClosed   Amelia   Updated March 25, 2022 at 2:43pm   3 Most recent comment from Miloš Jovanović:Hi, tsMy apologies for such a late response time.-I am sorry to disappoint you, but a standard way of setting up tips or gratuities is currently not possible with Amelia.Our developers might add somet ... Russ Weekes SMS NotificatonClosed   Amelia   Updated March 25, 2022 at 2:41pm   8 Most recent comment from Uroš Jovanović:Hello Russ,Thank you for providing me with an update.Did you use any plugins for cron job?WP Crontrol plugin is the best option if you're not familiar with cron jobs. You can find more info abou ... Romario Renee Gaps in booking timesClosed   Amelia   Updated March 25, 2022 at 2:39pm   4 Most recent comment from Uroš Jovanović:Hello Romario,Thank you for providing me with the admin credentials. Unfortunately, the credentials seem to be incorrect.Can you double-check from your end and provide me with the correct credentials ... Rory Finch Changing the address of our location called Reach Personal Training TO Unit 9 Carr Mills Business Park, 919 Bradford Rd, Birstall, Batley WF17 9JYClosed   Amelia   Updated March 25, 2022 at 2:28pm   13 Most recent comment from Uroš Jovanović:Hello Rory,Thank you for reaching back to us.1. Amelia uses Google Maps API, thus meaning that Amelia does not have its own logic for locations.2. By client, are you referring to a customer in Amelia ... Daniel ​How to let a client pay through Mollie/online for a service if we make an apointment in the back-end for the client?Closed   Amelia   Updated March 25, 2022 at 2:11pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,It is possible through the front-end and we have several different payment methods including Stripe, PayPal, Mollie, Razorpay, and WooCommerce. You can read more about the payment methods ... Abhilash S Partnership - Link Exchange for mutual benefits to improve Domain RatingClosed Pre-purchase questions for wpDataTables   Updated March 25, 2022 at 1:58pm   2 Most recent comment from Isidora Markovic:Hi Abhilash,Thank you for reaching out.Can you please send the email to our backlink manager [email protected] so she can help yo out.All the best. MariusDesign Amelia customer account not creating wordpress accountClosed   Amelia   Updated March 25, 2022 at 12:52pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.Yes, you can look them up in the database and delete them there.You do not need to give us admin credentials you can create a st ... Spencer Crist wpdatatables is not loadedClosed   wpDataTables   Updated March 25, 2022 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hey SpencerThank you for your purchase.I see you have a notice about the Forminator Forms add-on. Can you deactivate that add-on, or install Forminator Forms as well?If that doesn't help, please ...