We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Denis translationClosed   Amelia   Updated March 25, 2022 at 12:21pm   15 Most recent comment from Aleksandar Vuković:Hey Denis,This is a bug then. When you delete the additional language in Amelia's General settings, the strings you changed for that additional language remain on the front-end for some reason.O ... Warzone_Loadout Caching and performanceClosed   wpDataTables   Updated March 25, 2022 at 11:12am   4 Most recent comment from Aleksandar Vuković:Thanks, Alex, one free account would be enough, just so our marketing team can take some screenshots.When you have time and if you're interested - you could write a short testimonial about using ... Hank LuBean LuBean URL filtering not functioningClosed   wpDataTables   Updated March 25, 2022 at 11:08am   2 Most recent comment from Miloš Jovanović:Hi, HankFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Sam Quinton Add Attendee Event ViewClosed   Amelia   Updated March 25, 2022 at 8:09am   2 Most recent comment from Marko Davidović:Hello Sam, Thank you for purchasing our product, and for reaching out to us.There is nothing "missing" this how Amelia is designed it only shows these fields when you try to add attendeeYou can try to ... João Lopes NotificationsClosed   Amelia   Updated March 25, 2022 at 7:34am   4 Most recent comment from Marko Davidović:Hello João,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... omid syncingClosed Pre-purchase questions for Amelia   Updated March 25, 2022 at 1:02am   4 Most recent comment from Miloš Jovanović:Hi, omid Thanks for reaching out to us - Can you please tell me did you do this step in Amelia? Remove Google Calendar Busy Slots Enable this option if you want to remove the time slots of the Busy e ... Ron Poppen Some not wanted form fieldsClosed   Amelia   Updated March 24, 2022 at 6:11pm   6 Most recent comment from Miloš Jovanović:Hello , Ron We are glad that we're able to help you. If you have any more questions please feel to open another ticket.Thanks Margo Bowie Premium Lic code? CPU usage?Closed   wpDataTables   Updated March 24, 2022 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi, Margo Thanks for reaching out to us Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... Foulc lifetime-licenseClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 2:29pm   2 Most recent comment from Marko Davidović:Hello Alex, Thank you for your interest in our product.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button any time you want: A new modal opens up where yo ... adrian martinez ading timeClosed   Amelia   Updated March 24, 2022 at 2:22pm   4 Most recent comment from Miloš Jovanović:Hi, adrianYes, you can easily do this.In Amelia settings > General settings, set the default time slot step to be, for example, 45 minutes, or even better, you can set minimal step to be 5 minutes, ... Gergő Fehér Sync EmployeesClosed   Amelia   Updated March 24, 2022 at 2:15pm   8 Most recent comment from Uroš Jovanović:Hello Gergő,This could work if there is 1 room with 2 employees as they can be then connected to the same Calendar, but when there are 3 of them with two rooms, that makes it impossible to do in suc ... Andreas GDPRClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 1:06pm   2 Most recent comment from Uroš Jovanović:Hello Andreas, Thank you for expressing interest in purchasing the Amelia plugin. All the data customer data collected from the booking is stored in the database on the hosting server and our company ... Helmut Berger UpdateClosed   Amelia   Updated March 24, 2022 at 11:39am   2 Most recent comment from Marko Davidović:Hello Daniel, Thank you for purchasing our product, and for reaching out to us.Yes od course, you can see below what has been fixed with the 4.5.1 versionFixed issue with the "Reset Password" option f ... Isabel Slachmuylders Recurring appointmentsClosed Pre-purchase questions for Amelia   Updated March 24, 2022 at 11:36am   2 Most recent comment from Marko Davidović:Hello Isabel, Thank you for your interest in our product.You can do something similar with Amelia but not like that exatly.Amelia has the option of recurring appointments but they always happen at the ... DIDIER LOPES Email notificationsClosed   Amelia   Updated March 24, 2022 at 11:19am   4 Most recent comment from Marko Davidović:Hello Didier, You are most welcome and we are glad that we're able to help you. If you have any more questions please feel to open another ticket.