As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Nicola Henderson TIME ZONE on customer portalClosed   Amelia   Updated April 7, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Nicola,Thank you for reaching out to us.You can try the following CSS code to hide the time zone field from the customer panel: .amelia-app-booking #am-cabinet .am-cabinet-timezone {    displa ... Janine Ann Perez Features questionClosed Pre-purchase questions for Amelia   Updated April 7, 2022 at 10:18am   2 Most recent comment from Uroš Jovanović:Hello Janine,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features but we will implement it in one of the future updates, but there is no ... Anil Gökkaya Using custom fields in checkoutClosed   Amelia   Updated April 7, 2022 at 9:39am   9 Most recent comment from Aleksandar Vuković:Hey AnilThis is how to do it: function amelia_checkout_data_callback($defaultData, $container, $key){    $allData = wc()->cart->get_cart()[$key]['ameliabooking'];     return array_merge( ... demil not receiving notification about bookingClosed   Amelia   Updated April 7, 2022 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello Demil,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... lucas activation of the wptableClosed   wpDataTables   Updated April 6, 2022 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi, yongFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Cátia Pereira SMS Pricing and other questionsClosed Pre-purchase questions for Amelia   Updated April 6, 2022 at 8:06pm   2 Most recent comment from Miloš Jovanović:Hi, Cátia PereiraI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3018661 For future reference, please don' ... Martinez Predefined values for columnClosed   wpDataTables   Updated April 6, 2022 at 5:04pm   3 Most recent comment from Aleksandar Vuković:Hello MartinezThank you for letting us know the issue has been resolved.If you need some further assistance, please feel free to reach out to us. David Kite No RESULTS after updating plug-inClosed   wpDataTables   Updated April 6, 2022 at 5:02pm   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, David.Please note that we've released an update earlier today, so please update the plugin to v4.2.1, and let us know if there are any issues with it. Conor How many websites could I host.Closed Pre-purchase questions for Amelia   Updated April 6, 2022 at 3:41pm   2 Most recent comment from Uroš Jovanović:Hello Conor,Thank you for expressing interest in purchasing the Amelia plugin.Here are different types of licenses in Amelia.Basic - Provides you with a purchase code that can be activated on one dom ... Norm Sash How to import text with special characters?Closed   wpDataTables   Updated April 6, 2022 at 3:19pm   9 Most recent comment from Miloš Jovanović:Hi, NormMy apology for taking so much long investigating this. Seems I have found the root of the issue. Basically, it is related to the default collation/charset of the WordPress database, where al ... Bert Lecomte Employee Panel Access e-mail not receivingClosed   Amelia   Updated April 6, 2022 at 2:04pm   6 Most recent comment from Miloš Jovanović:Hi, BertI am sorry for the waiting time, but the credentials are no longer correct. Can you please check them?I tried, as you said, this :Amelia_TestnIOp2%3T31)GYiS^e*45EZYOI will follow the ticket ... Promsy Célia Notification emailClosed   Amelia   Updated April 6, 2022 at 1:34pm   2 Most recent comment from Marko Davidović:Hello Célia, Thank you for purchasing our product, and for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party set ... DIDIER LOPES Duplicate issueClosed   Amelia   Updated April 6, 2022 at 12:56pm   6 Most recent comment from Uroš Jovanović:Hello Didier,Glad to be able to assist you.Please reach out to us if you have any other questions. Aldo Ceja Dónde encuentro mi Purchase CodeClosed Pre-purchase questions for Amelia   Updated April 6, 2022 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Aldo, Thank you for purchasing our product, and for reaching out to us. You should have received an e-mail from us with instructions to log in to your profile on our store. Also, can you please ... Amin Skipping Congratulations PageClosed   Amelia   Updated April 6, 2022 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Amin, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. They can be redirected to a new page only after they click on ...