We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

liran can i limit customer to book only 1 appoitment?Closed Pre-purchase questions for Amelia   Updated March 23, 2022 at 1:01pm   4 Most recent comment from Uroš Jovanović:Hello Liran,There is currently no such option as well, as the registration of the customers in Amelia happens when they book an appointment.Please reach out to us if you have any other questions. Francois-Pierre Thibault Custom html columnClosed Pre-purchase questions for wpDataTables   Updated March 23, 2022 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello Francois-PierreThank you for your interest in our plugin.Yes, when you're adding data in a string-type column, you can add custom HTML. For example: text1, text2, text3And so on.Please note ... Andrew Excel Like Editor Values UneditableClosed   wpDataTables   Updated March 23, 2022 at 11:13am   4 Most recent comment from Aleksandar Vuković:You're welcome, Andrew, glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ryan SQL Syntax Error (LIMIT -1)Closed   wpDataTables   Updated March 23, 2022 at 11:12am   6 Most recent comment from Aleksandar Vuković:You're welcome, Ryan.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lloyd D\'Souza User registrationClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 11:01am   2 Most recent comment from Uroš Jovanović:Hello Lloyd,Thank you for expressing interest in the Amelia plugin.Customers can book appointments without being logged into WordPress, and on the Amelia/Settings/Roles settings/Customer page, there i ... Ronny Hardaway Column 'pos' cannot be null errorClosed   wpDataTables   Updated March 23, 2022 at 10:44am   6 Most recent comment from Aleksandar Vuković:Hello NikhilYou aren't able to add any header that includes " Bryan FPX Payment MethodClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 10:17am   2 Most recent comment from Uroš Jovanović:Hello Bryan,Thank you for expressing interest in purchasing the Amelia plugin.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy ... David Clayton Bookings not getting confirmation email due to to google blocking accessClosed   Amelia   Updated March 23, 2022 at 10:11am   12 Most recent comment from Marko Davidović:Hello David,Thank you very much for sending us a solution, we have not encountered a similar case, but it is good to know what the solution is for such a situation if we encountered it again.We wish ... Erwan Customer PASSWORD for new accountClosed   Amelia   Updated March 23, 2022 at 9:59am   8 Most recent comment from Aleksandar Vuković:You're welcome, Erwan, glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. G PresaleClosed Pre-purchase questions for Amelia   Updated March 23, 2022 at 9:53am   2 Most recent comment from Marko Davidović:Hello G, Thank you for your interest in our product.We will try to answer to all of your questions as best as possible: - logged in or non-logged in registration - Amelia doesn't have registrati ... Norm Sash Is there a way to group a columnClosed   wpDataTables   Updated March 23, 2022 at 8:54am   2 Most recent comment from Aleksandar Vuković:Hi again NormThis is only possible for non-server-side tables if you enable row grouping.It can't be enabled on Manual tables, and MySQL query-based tables that have the "Server-side processin ... Norm Sash How to display multi-select field values in search field dropdownClosed   wpDataTables   Updated March 23, 2022 at 8:46am   4 Most recent comment from Aleksandar Vuković:Good news, Norm, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. koen castelein shortcode not workingClosed   Amelia   Updated March 23, 2022 at 8:44am   2 Most recent comment from Uroš Jovanović:Hello Koen,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Chai Facebook Purchases TrackingClosed   Amelia   Updated March 23, 2022 at 1:17pm   3 Most recent comment from Marko Davidović:Hello Chai,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Devan Issues with Amelia Employee PanelClosed   Amelia   Updated March 22, 2022 at 8:43pm   20 Most recent comment from Uroš Jovanović:Hello Devan,Please reach out to us if you have any other questions.