We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Tyrone HUSSEINI issue after installationClosed   Amelia   Updated April 11, 2022 at 8:56am   10 Most recent comment from Uroš Jovanović:Hello Tyrone,Thank you for reaching back to us.Can you please specify which issue occurs when the Amelia plugin is activated?Looking forward to your reply. Harrold Van Martinez Can I implement 15 mins and 30 minsClosed   Amelia   Updated April 11, 2022 at 8:37am   2 Most recent comment from Uroš Jovanović:Hello Harrold,Thank you for reaching out to us.Unfortunately, setting multiple durations for one service is currently not possible with Amelia's built-in features. You could add a 15-minute extra ... Rosetta Facciolini How to book 24 hours in advance?Closed   Amelia   Updated April 11, 2022 at 7:38am   6 Most recent comment from Marko Davidović:Hello Rosetta, Currently, there is no such feature built-in.  You can see all the options we currently have for booking before an appointment in Amelia/service/edit service/settings I'll kindly ... Lars Heckelmann RemindersClosed Pre-purchase questions for Amelia   Updated April 11, 2022 at 7:37am   4 Most recent comment from Marko Davidović:Hello Lars, No, it's not hard to set it up. Cron is a WordPress feature that is used daily. We will send here a little more detailed explanation of Cron and how it is set up. cron is a Linux uti ... Marcelo Gomes Elias Tour.booling widgetClosed Pre-purchase questions for Amelia   Updated April 11, 2022 at 7:26am   2 Most recent comment from Marko Davidović:Hello Marcelo, Thank you for your interest in our product. Yes, Amelia is a booking assistant and it was designed for that. We suggest you take a look at our demos to see how Amelia works exactly. ... Aldo Ceja Cómo coloco un buscador de servicios?Closed   Amelia   Updated April 11, 2022 at 7:25am   6 Most recent comment from Marko Davidović:Hello Aldo, Currently, there is no such feature built-in. Unfortunately, no booking forms can be changed they look the same for everyone.I'll kindly ask you to add it as a feature suggestion on ... Stefan Family priceClosed   Amelia   Updated April 11, 2022 at 7:25am   4 Most recent comment from Marko Davidović:Hello Stefan, Thank you for your vote. The list is constantly monitored and Amelia is constantly being improved.  We closely follow the list and improve the features one by one. Until recently, the p ... Michael Webster Mandatory Extra not working on formClosed   Amelia   Updated April 11, 2022 at 7:23am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for purchasing our product, and for reaching out to us. Write to us for which service exactly does the extra option not work for so that we can investigate what exactly is ... Debbie van Cleef Subscriptions for packages?Closed   Amelia   Updated April 11, 2022 at 7:23am   2 Most recent comment from Marko Davidović:Hello Debbie, Thank you for purchasing our product, and for reaching out to us. Currently, there is no option for recurring packages, I'll kindly ask you to add it as a feature suggestion on thi ... Francesca Kendall ExtrasClosed   Amelia   Updated April 11, 2022 at 7:21am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for purchasing our product, and for reaching out to us. Unfortunately, this is not currently possible in Amelia. Extras cannot be hidden without the service being visible. Y ... Thierry LE COMTE Amelia settingClosed   Amelia   Updated April 11, 2022 at 7:19am   2 Most recent comment from Marko Davidović:Hello Thierry, Thank you for purchasing our product, and for reaching out to us. Yes, of course, you can, we mostly test it locally, so you can test almost anything you want localy before you go live ... Glenn Sherman Default selection for custom Select BoxClosed   Amelia   Updated April 11, 2022 at 7:19am   4 Most recent comment from Marko Davidović:Hello Glenn, Thank you for clarifying this to us. Unfortunately currently, there is no such feature built in. This can be achieved with Amelia at this time, the fields cant be preselected. If you have ... Michael Pucher 2-way-sync with Outlook / Office 365Closed   Amelia   Updated April 11, 2022 at 7:17am   4 Most recent comment from Marko Davidović:Hello Michael, Thank you for purchasing our product, and for reaching out to us. Thank you very much for this information and we have already passed it on to the responsible sector because it is a rea ... lorenzo exportClosed   Amelia   Updated April 11, 2022 at 7:16am   2 Most recent comment from Marko Davidović:Hello lorenzo, Thank you for purchasing our product, and for reaching out to us. Other than cloning your website, there's a way to migrate only Amelia's database tables. There are around 47 ... Bert Lecomte Questions about Employee panelClosed   Amelia   Updated April 11, 2022 at 7:12am   2 Most recent comment from Marko Davidović:Hello Bert, Thank you for purchasing our product, and for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there.  In that way, issues an ...