As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Shane Turner Google Sheet - data source has no rows.Closed   wpDataTables   Updated April 14, 2022 at 8:55pm   2 Most recent comment from Miloš Jovanović:Hi, ShaneThanks for reaching out to us- Can you please share a link to the spreadsheet with me, so i can investigate and try to replicate linking the same sheet to my local installation?And perhaps i ... Leah Murray Murray I cannot access my Ameila account although we have the login detailsClosed Pre-purchase questions for Amelia   Updated April 14, 2022 at 4:30pm   2 Most recent comment from Uroš Jovanović:Hello Leah,Thank you for reaching out to us.Is there any error message that appears when you try to log into the TMS Store?Looking forward to your reply. Callum Edwards Formula or code for entry table position number (leaderboard)Closed   wpDataTables   Updated April 14, 2022 at 4:15pm   8 Most recent comment from Miloš Jovanović:Hey, CallumI see the other ticket - we will proceed on it regarding filtering.But once you try this JS trick for other tables, to present the numbering, you can come back to this ticket if it doesn&# ... Clément Amelia loading time is problematic (GTMetrix)Closed   Amelia   Updated April 14, 2022 at 1:35pm   4 Most recent comment from Miloš Jovanović:Hi, ClémentI see. Thank you for sharing this with us - it does help to optimize the site as much as possible,i will make a note of this, as it might help others, as well, to maximise the loading sp ... Angélique SchedulesClosed   Amelia   Updated April 14, 2022 at 1:24pm   6 Most recent comment from Uroš Jovanović:Hello Angélique,Glad to be able to assist you.Regarding the first question:Please navigate to the Amelia/Settings/General settings page and simply change the "Default Time Slot Step" value to 15 min ... Veronika Time zone changeClosed   Amelia   Updated April 14, 2022 at 12:55pm   6 Most recent comment from Uroš Jovanović:Hello Veronika,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Jeffrey Feature requestClosed   Amelia   Updated April 14, 2022 at 11:38am   2 Most recent comment from Miloš Jovanović:Hi, JeffreyThanks for reaching out to usI will do my best to answer everything correctly.1. allowing Customer and Provider managing their appointments by services instead of the current globally ena ... Michael Veldkamp On SiteClosed   Amelia   Updated April 14, 2022 at 11:32am   4 Most recent comment from Marko Davidović:Hello Francesco,We may not see the best in the picture, but it seems to us that it has been successfully changed on the front on to studio/bonfic that it is a picture of a frontend icon. This solutio ... Ahmed Mearaj Ali TicketClosed Pre-purchase questions for wpDataTables   Updated April 14, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Ahmed, Thank you for expressing interest in purchasing the Amelia plugin. 1. Our developers are aware of this issue and it will be resolved in the next update of the Amelia plugin. 2. Unfortuna ... Franz Cabin bookingClosed Pre-purchase questions for Amelia   Updated April 14, 2022 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Franz,Thank you for expressing interest in the Amelia plugin.Our plugin currently supports time slot booking during one day, so if it is just renting co-working space for a couple of hours a day ... Camila Parot NotificationsClosed   Amelia   Updated April 14, 2022 at 9:17am   13 Most recent comment from Marko Davidović:Hello Camila, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best ... Camila Parot Client Front end Panel ReschedulingClosed   Amelia   Updated April 14, 2022 at 9:15am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.When customer books an appointment with one employee he will always see time slots only from that employee for the same service. ... Chris connecting to remote databaseClosed   wpDataTables   Updated April 14, 2022 at 9:13am   5 Most recent comment from Aleksandar Vuković:Hey ChrisThank you for letting us know.If you need some further assistance, please feel free to reach out to us. Tyler Yanta Integration with LiveWebinarClosed   Amelia   Updated April 14, 2022 at 6:41am   12 Most recent comment from Marko Davidović:Hello Tyler,Yes, this is the new page, I'm glad that the feature is already there and that you have upvoted. Feel free to leave there any suggestions that you have on that page.If you have any mo ... Francesca Kendall CouponsClosed   Amelia   Updated April 14, 2022 at 6:34am   6 Most recent comment from Marko Davidović:Hello Francesca,When you create a new appointment, you can immediately insert a coupon,If the appointment is already booked and you offer a customer discount and you need a coupon, the only way is to ...