We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bert Lecomte Employee PanelClosed   Amelia   Updated April 13, 2022 at 10:13am   6 Most recent comment from Marko Davidović:Hello Bert,Unfortunately, you cant achieve this in Amelia, every employee can connect their calendar and if there is something already in their calendar inserted as busy that time will not be availab ... MaHe Solutions Embed Amelia with iFrameClosed   Amelia   Updated April 13, 2022 at 10:09am   2 Most recent comment from Uroš Jovanović:Hello MaHe,Thank you for reaching out to us.Unfortunately, this is not possible at the moment, as Amelia can only be used in the WordPress environment and cannot be embedded in other websites.Please f ... Sergio Igartua Edit "First Name" and "Last Name" fieldsClosed   Amelia   Updated April 13, 2022 at 9:54am   7 Most recent comment from Marko Davidović:Hello Sergio (and Marius), You are welcome, and we are glad that everything has been sorted out.And thank you Marius we always like to see when people help each other it is a rarity in nowadays and ... Francesco Pizzolante Paypal integrationClosed   Amelia   Updated April 13, 2022 at 9:51am   3 Most recent comment from Marko Davidović:Hello, We are glad that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help you there. fred Verhaaren Crerating or modifying te reportClosed   Report Builder for wpDataTables   Updated April 13, 2022 at 9:30am   15 Most recent comment from Aleksandar Vuković:You're welcome, Fred, glad I could help!If you need some further assistance, please feel free to reach out to us. Shane Turner plugin won't activateClosed   Powerful Filters for wpDataTables   Updated April 13, 2022 at 9:12am   6 Most recent comment from Aleksandar Vuković:Hi again ShaneThat was enough, thanks.You had the Lite version of wpDataTables still installed, that's why the critical error was occurring. I installed the full version, and it works normally n ... kaho imai Pending transitionsClosed   Amelia   Updated April 13, 2022 at 9:11am   12 Most recent comment from Uroš Jovanović:Hello Kaho,Unfortunately, online payment cannot be processed through the back-end as each booking made from the back-end will be treated as on-site payment for security reasons.We have a plan to add t ... Luca Ruiters Mollie paymentsClosed Pre-purchase questions for Amelia   Updated April 15, 2022 at 7:51am   7 Most recent comment from Marko Davidović:Hello Luca,We received feedback from our colleagues. They have tested Mollie, and at the moment it works like this, it is redirected to a new page and then when the payment is confirmed, it goes back ... Jonathan Front end event calendar displayClosed   Amelia   Updated April 13, 2022 at 7:09am   4 Most recent comment from Marko Davidović:Hello Jonathan,Unfortunately in the calendar view in the first step it can not be hidden. We have become aware of this and we hope that it will be changed in the future, but we cannot give you the et ... Jonathan Tracking members hoursClosed   Amelia   Updated April 12, 2022 at 10:13pm   2 Most recent comment from Miloš Jovanović:Hi, JonathanThanks for reaching out to us- I am not sure if i understood exactly what you need, but could you take a look at our integration with Google Analytics on this page?  Maybe it might help ... Irfan Efendi Can the filter detect the table that has capital letterClosed Pre-purchase questions for wpDataTables   Updated April 12, 2022 at 8:36pm   2 Most recent comment from Miloš Jovanović:Hi, IrfanI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3020145/ For future reference, please don't open m ... Shane Turner Can't activateClosed   wpDataTables   Updated April 12, 2022 at 5:38pm   3 Most recent comment from Aleksandar Vuković:Sorry Shane, I didn't realize this is a duplicate ticket.I will close this one and inspect the other ticket as soon as possible.Kind regards. charles Requesting coupon codeClosed Pre-purchase questions for Amelia   Updated April 12, 2022 at 4:44pm   2 Most recent comment from Miloš Jovanović:Hi, charlesThanks for showing interest in Amelia- We don't currently have any discounts on offer - but you can check out this 20 per cent coupon from WP Begginer on this page :https://www.wpbegi ... Pierre-Eloi LESAGE wpDataTables with CF7 and FlamingoClosed   wpDataTables   Updated April 12, 2022 at 3:20pm   3 Most recent comment from Miloš Jovanović:Hi, PierreFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... christophe time format according to languageClosed Pre-purchase questions for Amelia   Updated April 12, 2022 at 1:18pm   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. Amelia doesn't have any time zone settings it inherits it only from WordPress.I ...