As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Isaac Some questionsClosed Pre-purchase questions for Amelia   Updated April 26, 2022 at 7:49am   2 Most recent comment from Marko Davidović:Hello Isaac, Thank you for your interest in our product.We apologize for answering later than usual We have had national holidays in the past few days.We will try to answer all your questions as best ... Matthew Gerrish Adding a bcc to certain notificationsClosed   Amelia   Updated April 26, 2022 at 7:06am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for purchasing our product, and for reaching out to us.We apologize for answering later than usual We have had national holidays in the past few days.We are not aware of Trust ... Michael Hamann Request a price and/or normal chekoutClosed   Amelia   Updated April 26, 2022 at 6:29am   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for purchasing our product, and for reaching out to us. We don't know exactly what you want to achieve but we have an option for on-site - in-person payment, or you can p ... jason liss SMTP - Emails not sendingClosed   Amelia   Updated April 26, 2022 at 6:29am   5 Most recent comment from Marko Davidović:Hello Elena, We apologize for answering later than usual we have had national holidays in the past few days. We do not know which issue you have, we recommend that you open your ticket and write to us ... Andy Customer rescheduling appointmentsClosed   Amelia   Updated April 26, 2022 at 6:22am   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us. We apologize for answering later than usual we have had national holidays in the past few days. Unfortunately, they can� ... Tung Truong Email PlaceholderClosed   Amelia   Updated April 26, 2022 at 6:16am   10 Most recent comment from Marko Davidović:Hello Tung Truong, We apologize for answering later than usual we have had national holidays in the past few days. Amelia has the ability to automatically update but it depends on your WordPress setti ... Eric Editable cells when importing csv / Google SpreadsheetClosed Pre-purchase questions for wpDataTables   Updated April 25, 2022 at 9:37pm   2 Most recent comment from Miloš Jovanović:Hi, EricI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3029830/ For future reference, please don't open mul ... Digitais Studio Booking processsClosed   Amelia   Updated April 25, 2022 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for reaching out to us and sorry for the late response.Also, thank you for letting us know the issue has been solved. If you need some further assistance, please feel free to rea ... Brian Milnes Global Data SearchClosed   wpDataTables   Updated April 25, 2022 at 12:46pm   5 Most recent comment from Aleksandar Vuković:Hello BrianSorry for the late response.All dates inherit the format from wpDataTables General Settings. The imported format needs to be the same in order for wpDataTables to pick up the correct dates ... Jérôme Language + PaymentClosed Pre-purchase questions for Amelia   Updated April 25, 2022 at 12:42pm   2 Most recent comment from Aleksandar Vuković:Hello JérômeThank you for your interest in our plugin and sorry for the late response.At this time, Amelia is translated into German (Germany) about 79%. We don't have translators in our compan ... Adam Age fieldClosed   Amelia   Updated April 24, 2022 at 8:46pm   2 Most recent comment from Miloš Jovanović:Hi, AdamFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Alejandro Cortes Email NotificationsClosed   Amelia   Updated April 24, 2022 at 8:33pm   5 Most recent comment from Miloš Jovanović:Hi, AlejandroTerribly sorry for taking so much time to test everything.- At first i tried with the default PHP Mail setting untouched.The test email took very long time to arrive, at first it did not� ... Wilhelm Drummer Amelia install problemsClosed   Amelia   Updated April 24, 2022 at 7:15pm   8 Most recent comment from Miloš Jovanović:Hi, Wilhelm Terribly sorry about the waiting time - i should have assumed you got this error earlier. Sometimes it takes a good look to spot the exact issue. At least the good thing is i know the exa ... Lior Angel redirect between the "form screen" to the final screenClosed   Amelia   Updated April 22, 2022 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi, LiorFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Amit Gupta How to - New Woocommerce integration.Closed   Amelia   Updated April 28, 2022 at 4:05pm   9 Most recent comment from Miloš Jovanović:Hi, Amit - Sorry we took so long - first we tested everything, then the developers investigated further, and we have flagged this as a bug. The developers are working in fixing it - the fix should be ...