We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eddy Google meeting subjectClosed   Amelia   Updated April 12, 2022 at 12:22pm   2 Most recent comment from Marko Davidović:Hello Eddy, Thank you for purchasing our product, and for reaching out to us. User or appointment details can be displayed in Google Calendar. You just need to put placeholders in Event Description ... Gwen Vanhoutte Licence expired but no accountClosed Pre-purchase questions for Amelia   Updated April 12, 2022 at 11:52am   2 Most recent comment from Marko Davidović:Hello Gwen, Thank you for your interest in our product.If the license is revoked, we cannot renew the subscription. You can of course buy a new license and just replace the purchase code and of course ... Adam PackagesClosed   Amelia   Updated April 12, 2022 at 10:48am   6 Most recent comment from Marko Davidović:Hello Adam,You create the package and you decide how many appointments will be available in the package. But Amelia has no way of restricting the customer how many appointments they will book per week ... Riku Forsman Work hoursClosed   Amelia   Updated April 12, 2022 at 10:46am   4 Most recent comment from Uroš Jovanović:Hello Riku,The developers might add this in the future, but I can't say an ETA on it. Please feel free to search through our feature suggestion page, https://features.wpamelia.com/, and see if ... Georgi Vasilev Service duration 2 days, 3 days etc.Closed   Amelia   Updated April 12, 2022 at 10:41am   4 Most recent comment from Marko Davidović:Hello Georgi, Unfortunately, currently, this feature is not built-in in Amelia.  What you want are 3 different appointments that happen on 3 different days. And unfortunately, this falls under multip ... Luis Herrera QUIERO UN DESEMBOLSO DEL DINEROClosed   Amelia   Updated April 12, 2022 at 10:36am   2 Most recent comment from Marko Davidović:Hello Luis, Thank you for reaching out to us.We would like to inform you that a refund has been sent to you. As for the ticket, the ticket closed on its own after a week without any response from you. ... Pierre Biais Different prices per service per trainerClosed Pre-purchase questions for Amelia   Updated April 12, 2022 at 9:53am   2 Most recent comment from Marko Davidović:Hello, Thank you for your interest in our product.If you want to have a different price for employees, all you need is to put a custom price for that employee in Amelia/employee/edit employee.When it ... Mohamed Mohamed Purchase code removed automaticallyClosed   wpDataTables   Updated April 12, 2022 at 9:22am   2 Most recent comment from Aleksandar Vuković:Hello MohamedThis is not expected nor desired behavior.Can you please share the FTP and wp-admin (Administrator) credentials with me, so we can take a look? We do not interfere with any data or anyth ... Sergio Igartua CVS download to Excel issueClosed   Amelia   Updated April 12, 2022 at 9:07am   4 Most recent comment from Uroš Jovanović:Hello Sergio,Thank you for the suggestion,We have passed this suggestion to our development team that will work on adding this to one of the future updates. Pankaj Singh Single domain purchaseClosed Pre-purchase questions for wpDataTables   Updated April 12, 2022 at 8:40am   2 Most recent comment from Aleksandar Vuković:Hello PankajThank you for your interest in our plugin.This looks like a subdomain, so you should have no issues activating the purchase code in Settings/Activation on it. The basic license accepts one ... Christian Erfurt Sync fields to WooCommerceClosed   Amelia   Updated April 12, 2022 at 6:45am   2 Most recent comment from Marko Davidović:Hello Christian, Thank you for purchasing our product, and for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high n ... Jenny-Paola Tillus Service on specific dateClosed   Amelia   Updated April 12, 2022 at 1:39am   2 Most recent comment from Miloš Jovanović:Hi, Jenny-Paola TillusThanks for reaching out to us.Certainly, this can be achieved if you assign an employee for this service and set his/her working hours only on that day, and delete the work hour ... IW WPdatachartClosed   wpDataTables   Updated April 11, 2022 at 11:37pm   3 Most recent comment from Miloš Jovanović:Hi, IWSorry, i forgot to mention, this is the solution to move the "Reset" button to the left side.Let me know if anything was not clearly explained and if you need any help. Thanks. Roger Nichols InstallationClosed   wpDataTables   Updated April 11, 2022 at 10:39pm   3 Most recent comment from Miloš Jovanović:Hi, RogerFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... María Cajo Integration with woocommerceClosed   Amelia   Updated April 11, 2022 at 10:36pm   11 Most recent comment from Miloš Jovanović:Hi, MariaSorry for the late response.I am delighted to hear that this has been resolved. Thank you for letting us know.If you notice anything else happen again, you can write here or open a new ticket ...