We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Peter Chan editing displayed informationClosed   Amelia   Updated April 8, 2022 at 9:55am   2 Most recent comment from Marko Davidović:Hello Peter, Thank you for purchasing our product, and for reaching out to us. I'm afraid that we didn't quite get what do you mean exactly can you please explain it to us in a little more d ... Juanita González Dudas sobre costosClosed Pre-purchase questions for Amelia   Updated April 8, 2022 at 9:53am   2 Most recent comment from Marko Davidović:Hello Juanita, Thank you for your interest in our product.Tell us which license you are interested in? We have 2 types of licenses per year which are renewed every year and life time. You can see all ... Fabian ShowClosed   Amelia   Updated April 8, 2022 at 9:42am   2 Most recent comment from Marko Davidović:Hello Fabian, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. At the moment this is not possible to achieve in Amelia with services.I� ... jason Additional People and Recurring EventsClosed Pre-purchase questions for Amelia   Updated April 8, 2022 at 9:17am   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for expressing interest in purchasing the Amelia plugin.1. Unfortunately, that is currently not possible with Amelia's built-in features, but we have a plan to add this fe ... Leah Matthews Woocommerce price not updating to amelia priceClosed   Amelia   Updated April 8, 2022 at 8:31am   4 Most recent comment from Uroš Jovanović:Hello Leah,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Paul Cramer suitable for massage therapistClosed Pre-purchase questions for Amelia   Updated April 8, 2022 at 8:14am   2 Most recent comment from Marko Davidović:Hello Paul, Thank you for your interest in our product.We will try to answer to all of your questions as best as possible: 1. Currently, there is no such feature built-in. But you can set up "terms ... Tung Truong Outlook Calendar FieldClosed   Amelia   Updated April 7, 2022 at 10:34pm   3 Most recent comment from Miloš Jovanović:Hi, Tung TruongI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day! Wildan Ramlan Google Meet Integration ProblemClosed   Amelia   Updated April 7, 2022 at 9:46pm   2 Most recent comment from Uroš Jovanović:Hello Wildan,Thank you for reaching out to us.Can you please install the attached version of the plugin with the fix-applied for the issue you are dealing with, test it out and let me know whether it ... Remco Borsato Cannot delete participant in eventsClosed   Amelia   Updated April 7, 2022 at 6:25pm   3 Most recent comment from Miloš Jovanović:Hi, RemcoFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jana Synchronising multiple employees in amelia with just one single google calendarClosed Pre-purchase questions for Amelia   Updated April 7, 2022 at 4:29pm   2 Most recent comment from Marko Davidović:Hello Jana, Thank you for your interest in our product.Unfortunately, you can't achieve that in Amelia. Each employee must be synchronized to their account.What you can do is add her client' ... Peter Events with Additional DatesClosed   Amelia   Updated April 7, 2022 at 3:31pm   2 Most recent comment from Marko Davidović:Hello Peter, Thank you for purchasing our product, and for reaching out to us.This is shown to like that you because you have created one event with two time intervals.If you want them to be shown sep ... ep Employee display renameClosed   Amelia   Updated April 7, 2022 at 3:11pm   6 Most recent comment from Uroš Jovanović:Hello Ep,Thank you, please reach out to us if you have any other questions. Ben Custom Role ViewsClosed Pre-purchase questions for wpDataTables   Updated April 7, 2022 at 2:52pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Ben, glad I could help.If you need some further assistance, please feel free to reach out to us. Marius Volden Force an appointment to be more peopleClosed   Amelia   Updated April 7, 2022 at 2:43pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.Unfortunately, that is currently not possible with Amelia's built-in features as the "Bring a friend" option is optional.Please feel free to search t ... Roelf Woldring cancel a date in an eventClosed   Amelia   Updated April 7, 2022 at 2:30pm   2 Most recent comment from Marko Davidović:Hello Roelf, Thank you for purchasing our product, and for reaching out to us.You just need to click on the red minus button and that part of the event will be deleted and that is itHope this helps.Lo ...