We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lucas activation of the wptableClosed   wpDataTables   Updated April 6, 2022 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi, yongFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Cátia Pereira SMS Pricing and other questionsClosed Pre-purchase questions for Amelia   Updated April 6, 2022 at 8:06pm   2 Most recent comment from Miloš Jovanović:Hi, Cátia PereiraI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3018661 For future reference, please don' ... Martinez Predefined values for columnClosed   wpDataTables   Updated April 6, 2022 at 5:04pm   3 Most recent comment from Aleksandar Vuković:Hello MartinezThank you for letting us know the issue has been resolved.If you need some further assistance, please feel free to reach out to us. David Kite No RESULTS after updating plug-inClosed   wpDataTables   Updated April 6, 2022 at 5:02pm   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, David.Please note that we've released an update earlier today, so please update the plugin to v4.2.1, and let us know if there are any issues with it. Conor How many websites could I host.Closed Pre-purchase questions for Amelia   Updated April 6, 2022 at 3:41pm   2 Most recent comment from Uroš Jovanović:Hello Conor,Thank you for expressing interest in purchasing the Amelia plugin.Here are different types of licenses in Amelia.Basic - Provides you with a purchase code that can be activated on one dom ... Norm Sash How to import text with special characters?Closed   wpDataTables   Updated April 6, 2022 at 3:19pm   9 Most recent comment from Miloš Jovanović:Hi, NormMy apology for taking so much long investigating this. Seems I have found the root of the issue. Basically, it is related to the default collation/charset of the WordPress database, where al ... Bert Lecomte Employee Panel Access e-mail not receivingClosed   Amelia   Updated April 6, 2022 at 2:04pm   6 Most recent comment from Miloš Jovanović:Hi, BertI am sorry for the waiting time, but the credentials are no longer correct. Can you please check them?I tried, as you said, this :Amelia_TestnIOp2%3T31)GYiS^e*45EZYOI will follow the ticket ... Promsy Célia Notification emailClosed   Amelia   Updated April 6, 2022 at 1:34pm   2 Most recent comment from Marko Davidović:Hello Célia, Thank you for purchasing our product, and for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party set ... DIDIER LOPES Duplicate issueClosed   Amelia   Updated April 6, 2022 at 12:56pm   6 Most recent comment from Uroš Jovanović:Hello Didier,Glad to be able to assist you.Please reach out to us if you have any other questions. Aldo Ceja Dónde encuentro mi Purchase CodeClosed Pre-purchase questions for Amelia   Updated April 6, 2022 at 12:29pm   2 Most recent comment from Marko Davidović:Hello Aldo, Thank you for purchasing our product, and for reaching out to us. You should have received an e-mail from us with instructions to log in to your profile on our store. Also, can you please ... Amin Skipping Congratulations PageClosed   Amelia   Updated April 6, 2022 at 12:27pm   2 Most recent comment from Marko Davidović:Hello Amin, Thank you for purchasing our product, and for reaching out to us.Unfortunately currently, there is no such feature built-in. They can be redirected to a new page only after they click on ... John J Kirker can no longer query date_createdClosed   wpDataTables   Updated April 6, 2022 at 12:04pm   2 Most recent comment from Miloš Jovanović:Hi, JohnThanks for reaching out to us- In an update that we released,  the developers have added an SQL sanitize feature, which caused errors. But today they released a new update with the fix for S ... Jade Vervisch 10 time class passesClosed Pre-purchase questions for Amelia   Updated April 6, 2022 at 10:50am   2 Most recent comment from Marko Davidović:Hello Jade, Thank you for your interest in our product.Yes, you can do that with our packages of services option.Packages of Services is the only feature that is not included in the Basic license, the ... Brian Lovelace Amelia Purchase PriceClosed   Amelia   Updated April 6, 2022 at 10:45am   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for your feedback. This is an exclusive promo deal that lasts only a couple of days for the purpose of spreading brand awareness. This kind of deal helps us raise the level of ou ... Danielle Managing accountClosed   Amelia   Updated April 6, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Danielle, Thank you for purchasing our product, and for reaching out to us. Amelia is a WordPress booking plugin and it can be installed only in the WordPress environment. It will not work on W ...