We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Camila Parot NotificationsClosed   Amelia   Updated April 14, 2022 at 9:17am   13 Most recent comment from Marko Davidović:Hello Camila, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best ... Camila Parot Client Front end Panel ReschedulingClosed   Amelia   Updated April 14, 2022 at 9:15am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.When customer books an appointment with one employee he will always see time slots only from that employee for the same service. ... Chris connecting to remote databaseClosed   wpDataTables   Updated April 14, 2022 at 9:13am   5 Most recent comment from Aleksandar Vuković:Hey ChrisThank you for letting us know.If you need some further assistance, please feel free to reach out to us. Tyler Yanta Integration with LiveWebinarClosed   Amelia   Updated April 14, 2022 at 6:41am   12 Most recent comment from Marko Davidović:Hello Tyler,Yes, this is the new page, I'm glad that the feature is already there and that you have upvoted. Feel free to leave there any suggestions that you have on that page.If you have any mo ... Francesca Kendall CouponsClosed   Amelia   Updated April 14, 2022 at 6:34am   6 Most recent comment from Marko Davidović:Hello Francesca,When you create a new appointment, you can immediately insert a coupon,If the appointment is already booked and you offer a customer discount and you need a coupon, the only way is to ... Christopher How To Let Customer Select Their Own Booking TimeframesClosed   Amelia   Updated April 13, 2022 at 6:48pm   2 Most recent comment from Miloš Jovanović:Hi, ChristopherThanks for reaching out to us-Our developers have in scope to add this feature in the future, where customers can have more freedom in setting up the variable times as you described; ... Tirol CouponClosed   Amelia   Updated April 14, 2022 at 12:41pm   9 Most recent comment from Miloš Jovanović:Hi, AndreasWe finally found the issue, here is what it its.Basically, it you set up a notification for a customer who has already booked something before;it is important to enable this "recurring not ... A Lista Digital Can't activate my premium accountClosed   Amelia   Updated April 13, 2022 at 3:15pm   2 Most recent comment from Miloš Jovanović:Hi, A Lista DigitalThanks for reaching out to us-It seems that you have the Light Version of Amelia installed.Can you please uninstall/delete this, and then install the full version?Can you please fol ... Nino Sarishvili Zoom integrationClosed   Amelia   Updated April 13, 2022 at 2:06pm   2 Most recent comment from Marko Davidović:Hello Nino, Thank you for purchasing our product, and for reaching out to us.1. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it ... Debbie van Cleef Address locations not savingClosed   Amelia   Updated April 13, 2022 at 1:30pm   15 Most recent comment from Uroš Jovanović:Hello Debbie,Thank you for that.We are working on adding descriptions to all of the feature suggestions. Thank you for pointing that out.Please reach out to us if you have any other questions. Georgi Vasilev Remove quantityClosed   Amelia   Updated April 13, 2022 at 12:48pm   4 Most recent comment from Marko Davidović:Hello Georgi,Yes, you can try to hide it with custom CSS, it depends on which booking form you use. You can start by trying to hide it with this custom CSS. .el-col-7 .am-select-stepByStepForm-select ... Ebba Sund Time zoneClosed   Amelia   Updated April 13, 2022 at 12:47pm   3 Most recent comment from Uroš Jovanović:Hello Ebba,Thank you for reaching out to us.This is actually how WordPress time zone settings work and it has nothing to do with Amelia's settings. To make this work, you will have to change the ... Conor Smart OrderClosed   Amelia   Updated April 13, 2022 at 12:14pm   3 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/t ... Andy Split PayPal amountClosed   Amelia   Updated April 13, 2022 at 12:11pm   2 Most recent comment from Marko Davidović:Hello Andy, Thank you for purchasing our product, and for reaching out to us.  Unfortunately, currently, this feature is not built-in in Amelia. No account can be divided for employee and admin, you ... Pierre Biais Buddypress integrationClosed Pre-purchase questions for Amelia   Updated April 13, 2022 at 12:06pm   2 Most recent comment from Uroš Jovanović:Hello Pierre,Thank you for reaching out to us.The developers might add this in the future, but I can't say an ETA on it. Please feel free to search through our feature suggestion page, https://f ...