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  Public Ticket #3013461
Wpdatachart
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  • Régis Yancovici started the conversation


    Hello

    I bought several licences of wpdatatable in codecanyon.

    I looks lije I found a bug :

    If I write : 

    [wpdatatable id=56 table_view=regular VAR1='036629'][wpdatatable id=55 table_view=regular VAR1='036629'][wpdatatable id="59" var1="1402-036629"][wpdatachart id="33"]

    it works : I can see 3 tables then one chart from table #59

    If I write a 2nd block consecutively, I can't see the 2nd chart :

    [wpdatatable id=56 table_view=regular VAR1='036629'][wpdatatable id=55 table_view=regular VAR1='036629'][wpdatatable id="59" var1="1402-036629"][wpdatachart id="33"]
    [wpdatatable id=56 table_view=regular VAR1='036624'][wpdatatable id=55 table_view=regular VAR1='036624'][wpdatatable id="59" var1="1402-036624"][wpdatachart id="33"]

    I am able to see 3 tables + 1 chart then 3 tables and that's all. I can't see the 2nd chart.

    I have a 2nd question : Is it possible not to display the table 59 but only the chart ?

    Thank you

    Best regards

  •  1,708
    Miloš replied


    Hey, Regis

    - Thanks for reaching out to us

    Could I take a remote look at your WP-Admin of the plugin?

    If you can please provide me a temporary WP-admin (administrator) user for your site where this happens, and a link to the page, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    -

    Regarding hiding a table where a chart is, this depends,

    if you don't need the "Follow table filtering" feature activated,

    then it is not a problem - you can just place the chart shortcode on a page without the table.

    4557870265.png

    But if you need that, we could make some basic custom CSS for you to hide a table. It would still exist on the page, but as hidden.

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

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  •  1,708
    Miloš replied

    Hey, Régis

    We have found the issue.

    I should have figured it out sooner, sorry about that.

    - Basically, currently we can not place two same charts on same page.

    You would have to duplicate the chart, and then place it on the page, something like this:

    [wpdatachart id=33]
    [wpdatachart id=33]

    That won't work.
    But if we duplicate a chart, so that the duplicate gets a different chart ID , it will work:

    [wpdatachart id=33]
    [wpdatachart id=35]

    -

    Let me know how it goes, and if you need any further assistance.smile.png Thank you

    Kind Regards, 

    Miloš Jovanović
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

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