We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kelvin Yeung filters not shown in frontendClosed   wpDataTables   Updated April 7, 2022 at 1:32pm   14 Most recent comment from Aleksandar Vuković:You're welcome, KelvinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Frédéric Prud\'homme Special day do not overwrite correctly the break periodClosed   Amelia   Updated April 7, 2022 at 1:15pm   20 Most recent comment from Aleksandar Vuković:Hey Fred.Existing appointments will not be affected - they're already saved in the database, so you can change the duration of services and that will only affect the new appointments.If you actua ... Kaz adding highstocks to highchart (requiring compare functionality)Closed   wpDataTables   Updated April 7, 2022 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hey KazThank you for your purchase.You can't achieve this with built-in features of wpDataTables, and I don't know if something like this is possible with wpDataCharts callbacks. We' ... Eliza Alys Young featuresClosed Pre-purchase questions for wpDataTables   Updated April 7, 2022 at 1:08pm   2 Most recent comment from Aleksandar Vuković:Hello ElizaThank you for your interest in our plugin.I'm not sure I understand what you're trying to achieve. wpDataTables is a table-management plugin, not a database-management plugin. It ... otshomampita pierre Google calendar integrationClosed   Amelia   Updated April 7, 2022 at 12:21pm   2 Most recent comment from Miloš Jovanović:Hi, otshomampita pierreFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... Matthew Bambrick Webhook Report GeneratorClosed   Amelia   Updated April 8, 2022 at 12:34pm   11 Most recent comment from Uroš Jovanović:Hello Matthew,I have additional questions regarding your query.Are you looking for an appointment date before it is changed to the reschedule webhook? The last appointment date of the customer doesn� ... Dustin Zander PaymentClosed   Amelia   Updated April 7, 2022 at 11:54am   4 Most recent comment from Marko Davidović:Hello Dustin, We are glad that everything has been sorted out. If you have any more questions please feel to open another ticket. hernan David Gomez Customer extra field per bappointmentClosed Pre-purchase questions for Amelia   Updated April 7, 2022 at 11:51am   4 Most recent comment from Marko Davidović:Hello David,Not exactly in the note section, you will see the notes that you have left on that client, but you will need to click one on each appointment separately to have the specific note about tha ... Kianna Paul Activation code area - greyed outClosed   Amelia   Updated April 7, 2022 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Kianna,Thank you for reaching out to us.Please find the amelia plugin zipped folder attached which you can use for the installation to then proceed with the activation.Please let me know if you ... Ebba Sund Schedule bookingClosed   Amelia   Updated April 7, 2022 at 11:05am   9 Most recent comment from Marko Davidović:Hello Ebba, We've tested it again this time from the back end as you asked, and we haven't been able to replicate the issueHere you can see that we have booked from the backend at 12.30 like ... Michael Pucher Client Backend ViewClosed   Amelia   Updated April 7, 2022 at 10:46am   2 Most recent comment from Uroš Jovanović:Hello Michael,Thank you for reaching out to us.For that purpose, you can assign the Amelia Manager role to that WordPress user. You can read more about the Amelia Manager role on this link.Hope this h ... Nicola Henderson TIME ZONE on customer portalClosed   Amelia   Updated April 7, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Nicola,Thank you for reaching out to us.You can try the following CSS code to hide the time zone field from the customer panel: .amelia-app-booking #am-cabinet .am-cabinet-timezone {    displa ... Janine Ann Perez Features questionClosed Pre-purchase questions for Amelia   Updated April 7, 2022 at 10:18am   2 Most recent comment from Uroš Jovanović:Hello Janine,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features but we will implement it in one of the future updates, but there is no ... Anil Gökkaya Using custom fields in checkoutClosed   Amelia   Updated April 7, 2022 at 9:39am   9 Most recent comment from Aleksandar Vuković:Hey AnilThis is how to do it: function amelia_checkout_data_callback($defaultData, $container, $key){    $allData = wc()->cart->get_cart()[$key]['ameliabooking'];     return array_merge( ... demil not receiving notification about bookingClosed   Amelia   Updated April 7, 2022 at 9:08am   2 Most recent comment from Uroš Jovanović:Hello Demil,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ...