We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Shane Terpstra Table CenteringClosed   wpDataTables   Updated April 11, 2022 at 10:30pm   2 Most recent comment from Miloš Jovanović:Hi, ShaneFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... ZHUO SIKAI Form display bugClosed   Amelia   Updated April 11, 2022 at 9:54pm   6 Most recent comment from Miloš Jovanović:Hi, ZHUOSorry about such a late response.I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new t ... Alex Google Calendar Sync IssueClosed   Amelia   Updated April 11, 2022 at 4:52pm   8 Most recent comment from Uroš Jovanović:Hello Alex,Glad to hear that the issue has been resolved.Feel free to contact us if you have any other questions. christophe integrationClosed Pre-purchase questions for Amelia   Updated April 11, 2022 at 2:36pm   2 Most recent comment from Uroš Jovanović:Hello Christophe,Thank you for the suggestion. The developers might add this in the future, but I can't say an ETA on it. Please feel free to search through our feature suggestion page, https:// ... isario one appointment many employees who s turn is it?Closed Pre-purchase questions for Amelia   Updated April 11, 2022 at 2:34pm   4 Most recent comment from Uroš Jovanović:Hello Stefan,Can you please open a separate ticket and we will provide you with the support on this issue?Looking forward to your ticket. Wildan Ramlan Stripe FPXClosed   Amelia   Updated April 11, 2022 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Wildan,Thank you for reaching out to us.Unfortunately, there is no direct setup for this in Amelia but there may be an addon that could be integrated since Amelia is designed to work with Stripe ... Alex Read Table not sortingClosed Pre-purchase questions for wpDataTables   Updated April 11, 2022 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello AlexThank you for reaching out to us.The "Overall" column is saved as a String-type column, not as an integer column, and that's why sorting is not numerical but instead alphabetical.Try ch ... edward questionsClosed Pre-purchase questions for Amelia   Updated April 11, 2022 at 12:12pm   2 Most recent comment from Uroš Jovanović:Hello Edward,Thank you for expressing interest in the Amelia plugin.You can add more information fields to the Amelia booking form through the use of custom fields in Amelia. For that, please navigate ... James W Rosnack Group Requests and Waiting ListsClosed Pre-purchase questions for Amelia   Updated April 11, 2022 at 12:01pm   2 Most recent comment from Uroš Jovanović:Hello James,Thank you for expressing interest in the Amelia plugin.1. 3. I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The ... Alyssa Barwick Design of booking formClosed   Amelia   Updated April 11, 2022 at 11:44am   4 Most recent comment from Uroš Jovanović:Hello Alyssa,Please reach out to us if you have any other questions. Łukasz NotificationsClosed   Amelia   Updated April 11, 2022 at 11:39am   6 Most recent comment from Uroš Jovanović:Hello Łukasz,The issue here is that the email field is hidden and Amelia does not pass the email to the WooCommerce cart/checkout. Can you please display the email field on the Amelia booking form, ... le p\'tit coach packageClosed   Amelia   Updated April 11, 2022 at 10:05am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for choosing the Amelia plugin.Please note that the Packages feature is a part of our Pro and Developer licenses and isn’t supported in the Basic license.Hope this helps you.Please ... Jonathan Multiple bookingsClosed   Amelia   Updated April 11, 2022 at 9:51am   2 Most recent comment from Uroš Jovanović:Hello Jonathan,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add th ... Mark Hatter File attachments in tablesClosed Pre-purchase questions for wpDataTables   Updated April 11, 2022 at 9:04am   4 Most recent comment from Uroš Jovanović:Hello Mark,Glad to be able to assist you.Please reach out to us if you have any other questions. Lucie Kysucanova Pending services not sent to employeeClosed   Amelia   Updated April 11, 2022 at 8:58am   8 Most recent comment from Uroš Jovanović:Hello Lucie,Really sorry to hear that you are moving away from the Amelia plugin.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side ...