We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew Setup Question - Best PracticeClosed   Amelia   Updated April 11, 2022 at 7:11am   4 Most recent comment from Marko Davidović:Hello Andrew, We think you can achieve this with Amelia and we will help you with the setup but to better understand and to help you better we need a few screenshots to understand exactly how you set ... Kahlil Nagi Minimum time required beforeClosed   Amelia   Updated April 10, 2022 at 6:47pm   7 Most recent comment from Uroš Jovanović:Hello Kahlil,Glad to hear that you found that option.Please reach out to us if you have any other questions. Matthew Bambrick Events - Book 1 day or 1 week optionClosed   Amelia   Updated April 10, 2022 at 12:59am   4 Most recent comment from Miloš Jovanović:Hi, MatthewSorry that it is taking me so much time for confirming everything. I wanted to make sure to check with the 2nd level team and the devs if we have any workaround to achieve what you need.Un ... Roman Column's issueClosed   wpDataTables   Updated April 9, 2022 at 3:11pm   6 Most recent comment from Miloš Jovanović:Hey, RomanI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have a great day! Martinez Editor color fontClosed   wpDataTables   Updated April 9, 2022 at 1:29am   2 Most recent comment from Miloš Jovanović:Hi, MartinezFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Robb Selander BokingClosed   Amelia   Updated April 11, 2022 at 1:34pm   5 Most recent comment from Miloš Jovanović:Hi, RobbI've been advised by our 2nd level Team about this.Regarding pulling the assigned trainer from the database, it depends how you use the plugin, but these tables contain the information ab ... Eddy refund ameliaClosed Pre-purchase questions for Amelia   Updated April 8, 2022 at 3:08pm   2 Most recent comment from Uroš Jovanović:Hello Eddy,Thank you for expressing interest in the Amelia plugin.If you feel that the product just doesn’t work for you, you can request a refund. As Amelia is a digital non-revokable product, we� ... Kilian Helène Outlook IntegrationClosed Pre-purchase questions for Amelia   Updated April 8, 2022 at 2:31pm   2 Most recent comment from Uroš Jovanović:Hello Kilian,Thank you for reaching out to us.You employees can connect to the Outlook Calendars that are not used for Azure Active Directory Client-ID/Client-Secret.You can check the pricing of the ... Greg Lowe Version 4.2 upgrade broke all tablesClosed   wpDataTables   Updated April 8, 2022 at 2:24pm   10 Most recent comment from Miloš Jovanović:Hi, GregSorry about the delayed response, we worked on this in the meantime.We've released an update 4.2.1 that should fix the issue. Can you please backup your site again, and try to update it t ... Rajeve Customer LocationClosed Pre-purchase questions for Amelia   Updated April 8, 2022 at 2:17pm   4 Most recent comment from Miloš Jovanović:Hey, RajeveNo problem.Let's see how it goes. Let me know if you need further assistance.Or if there is anything else we could assist with, not related to this, please create a new ticket. Thanks Mark Hatter maximum number of entriesClosed Pre-purchase questions for wpDataTables   Updated April 8, 2022 at 1:10pm   2 Most recent comment from Miloš Jovanović:Hi, MarkFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Glenn Sherman Default selection for custom Select BoxClosed   Amelia   Updated April 8, 2022 at 12:51pm   2 Most recent comment from Uroš Jovanović:Hello Glenn,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this ... Digital fairy calander customization + RTLClosed   Amelia   Updated April 8, 2022 at 12:42pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add this in the f ... Matthew Bambrick Sport CampsClosed   Amelia   Updated April 8, 2022 at 11:58am   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers might add thi ... Georgi Vasilev Amelia Payment TAXClosed   Amelia   Updated April 8, 2022 at 11:11am   2 Most recent comment from Marko Davidović:Hello Georgi, Thank you for purchasing Amelia, and for reaching out to us. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie ...