We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nathan managing customers accountClosed   Amelia   Updated May 30, 2022 at 7:33am   2 Most recent comment from Marko Davidović:Hello Nathan, Thank you for contacting us.The dashboard serves you to review employees, service in packages and many other things, but unfortunately, there is no review for every customer.Unfortunatel ... Jacob Charles Collins Google ads and ameliaClosed   Amelia   Updated May 30, 2022 at 7:18am   2 Most recent comment from Marko Davidović:Hello Jacob, Thank you for contacting us.We are sending you a link from our documentation where you have an explanation of how it is set up and you can also see a video of our colleagues showing you e ... [email protected] location based schedulingClosed   Amelia   Updated May 30, 2022 at 7:02am   2 Most recent comment from Marko Davidović:Hello, Thank you for contacting us.Unfortunately, currently, this feature is not built-in in Amelia. You have the option for buffer time, but the buffer time in Amelia is fixed. There is no possibili ... Myron Slow LoadClosed   Amelia   Updated May 30, 2022 at 6:38am   2 Most recent comment from Marko Davidović:Hello Myron,  Thank you for purchasing Amelia, and for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of ... Dominik Translate "On Site" icon & textClosed   Amelia   Updated May 30, 2022 at 6:17am   2 Most recent comment from Marko Davidović:Hello Dominik, Thank you for reaching out to us. The images for payments on the front-end can be changed in /wp-content/plugins/ameliabooking/public/img/payments/icons/ and /wp-content/plugins/ameli ... Angeline SMS not sendingClosed   Amelia   Updated May 28, 2022 at 4:11pm   2 Most recent comment from Miloš Jovanović:Hi, Angeline Thanks for reaching out to us- Our developers will work to improve this in the future, i can't say an ETA on it though.But at this time, all the SMS messages are going to show as d ... Jennifer Kidwell CouponsClosed   Amelia   Updated May 28, 2022 at 3:23pm   10 Most recent comment from Miloš Jovanović:Hi, Jennifer I am happy to see the packages are back. In the future, make sure to purge all cache from the site, from time to time - doesn't have to be too often, but it is good practice.-Coupo ... Wilhelm Alm FunctionClosed Pre-purchase questions for wpDataTables   Updated May 27, 2022 at 9:36pm   2 Most recent comment from Miloš Jovanović:Hi, Wilhelm Thanks for reaching out to us. I will have to double-check this, to be honest, not 100% sure. I will check with senior colleagues from 2nd level.As soon as i confirm this, i will come b ... Lior Angel bugClosed   Amelia   Updated May 27, 2022 at 6:12pm   2 Most recent comment from Miloš Jovanović:Hi,Lior Thanks for reaching out to usThe credentials are not working, unfortunately.Can you please check them? Thank youAnd please send credentials checked as Private reply, so that only we can see t ... DoQtor Zoom Link not showing up in Notification emailsClosed   Amelia   Updated May 30, 2022 at 9:21am   5 Most recent comment from Uroš Jovanović:Hello DoQtor,Can you please test it out now and provide me with an update on whether it works or not?Looking forward to your reply. Laura mobile supportClosed   Amelia   Updated May 27, 2022 at 2:02pm   4 Most recent comment from Marko Davidović:Hello Laura,When it comes to booking, unfortunately, there is no other way to book than through WP backend or you can book simply for the customer from the front end. We have no other way for now if y ... Wilhelm Alm Schema.orgClosed   Amelia   Updated May 27, 2022 at 1:58pm   2 Most recent comment from Marko Davidović:Hello Wilhelm, Thank you for contacting us. Thank you for your suggestion, we will forward your ticket to our management and when we receive feedback from them, we will contact you. Have a nice weeke ... joey Amelia malfunctioningClosed   Amelia   Updated May 27, 2022 at 12:53pm   7 Most recent comment from Uroš Jovanović:Hello Joey,The difference in the time zone is due to the fact that the time zone on your website is set to UTC +0 and the employee's time zone is set to Asia/Singapore. The time slot on the fron ... tio Why no search in dropdown with Powerful Filters?Closed   wpDataTables   Updated May 27, 2022 at 12:33pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Tio. Please feel free to reach out to us if you have any further questions. Paolo Show price on the Service title in Step-by-Step shortcodeClosed Pre-purchase questions for Amelia   Updated May 27, 2022 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Paolo,Thank you for reaching out to us.Unfortunately, this is currently not possible with Amelia's built-in features but our developers are working on a new booking form design and it will ...