We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marek Change steps orderClosed   Amelia   Updated May 25, 2022 at 10:55am   2 Most recent comment from Marko Davidović:Hello Marek, Thank you for contacting us.Unfortunately, this is not possible at the moment the booking forms cannot be changed. I'll kindly ask you to add it as a feature suggestion on this pa ... Roshan Sujeebun how to display multiple categories in Catalog viewClosed   Amelia   Updated May 25, 2022 at 10:11am   4 Most recent comment from Aleksandar Vuković:Thank you for your vote, Liana.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. Please feel free to search through our feat ... Diego Amelia New Service InegrationsClosed   Amelia   Updated May 25, 2022 at 10:05am   2 Most recent comment from Miloš Jovanović:Hi, Diego Sorry for the delay. You should have no issues in connecting services and appointments to Google Meet. You have to make sure to integrate Google Calendar with Amelia (check more details how ... Giovanni sono interessato ad una collaborazioneClosed Pre-purchase questions for Amelia   Updated May 25, 2022 at 9:59am   2 Most recent comment from Uroš Jovanović:Hello Giovanni,Thank you for reaching out to us.Will you do that directly to the customers or do you have a social media platform?Looking forward to your reply. Thessa Add more fields to servicesClosed Pre-purchase questions for Amelia   Updated May 25, 2022 at 9:54am   6 Most recent comment from Miloš Jovanović:Hi, Thessa Sorry about that, thanks for clarifying, now i can understand better what you meant.- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in func ... Leszek Piątek Allow more attendents in event pricing tabClosed   Amelia   Updated May 25, 2022 at 9:34am   6 Most recent comment from Uroš Jovanović:Hello Leszek,Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you want to use POEDIT then th ... Jean-Paul Messerli Any EmployeeClosed   Amelia   Updated May 25, 2022 at 9:27am   2 Most recent comment from Marko Davidović:Hello Jean, Thank you for contacting us.1. I'm afraid we haven't been able to figure out what from your explanation what you want to achieve exactly? Can you explain to us in a little more ... Informatico Vivaldi Supporto error database when data is long but not too long,...Closed   wpDataTables   Updated May 25, 2022 at 8:51am   10 Most recent comment from Aleksandar Vuković:You're welcome, glad I could help.I just responded to your other ticket but, unfortunately, I won't be able to help you with it.Please feel free to open a new ticket if you have some other ... Informatico Vivaldi Supporto Filtering...Closed   wpDataTables   Updated May 25, 2022 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello there.Unfortunately, what you're looking for to achieve can't be done with the built-in features of wpDataTables.The filter will search for values within cells, so if you don't en ... chauna Jones My notifications are not workingClosed   Amelia   Updated May 25, 2022 at 7:57am   4 Most recent comment from Marko Davidović:Hello chauna, Thank you for contacting us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3046672/ For future ref ... chauna Jones NotificationsClosed   Amelia   Updated May 25, 2022 at 7:53am   16 Most recent comment from Uroš Jovanović:Hello Chauna,I have booked a test booking and the email notifications are being sent out successfully.Can you please test it out from your end and let me know if this is the case from your end as wel ... Renny Kelvy Can this put events in iCalender automatically?Closed Pre-purchase questions for Amelia   Updated May 25, 2022 at 7:46am   2 Most recent comment from Marko Davidović:Hello Renny, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. We do not have integration with iCal at the moment.I'll kindly ask you to ... Scott Gingrich Problems ActivatingClosed   Amelia   Updated May 25, 2022 at 7:43am   4 Most recent comment from Marko Davidović:Hello Scott,You need to purge the cache from your site not only from the browser.You can read more about activating the plugin and updating in this articlesInstallationUpdating the plugin to the late ... Renny Kelvy Can I upgrade lifetime plan later on?Closed Pre-purchase questions for Amelia   Updated May 25, 2022 at 7:32am   2 Most recent comment from Uroš Jovanović:Hello Renny,Thank you for reaching out to us.Directly upgrading Lifetime licenses is currently not possible, but you can, of course, acquire a new license and receive a refund for the previous purchas ... Andrei Andreev Unable to install pluginClosed   Amelia   Updated May 25, 2022 at 7:06am   23 Most recent comment from Uroš Jovanović:Hello Andrei,My apologies for the additional questions. Which styles are you referring to as I did not provide you with any additional CSS in this thread?You can try and remove the tags from the addi ...