We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

adnaan qureshi technicalClosed Pre-purchase questions for wpDataTables   Updated May 27, 2022 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello adnaan.Thank you for your interest in our plugin.Server-side (editable) tables load multiple ajax requests for sorting, filtering, pagination, search, and data fetch. Non-server-side tables (tab ... Jesus Benjamin Yam Aguilar AutoconfirmClosed   Amelia   Updated May 27, 2022 at 8:20am   7 Most recent comment from Uroš Jovanović:Hello Jesus,Thank you for providing me with the admin credentials.The only option for Amelia to autoconfirm the appointment with the PayPal payment method is to set the default appointment status to ... Leon User roles - appointments not showing up for managerClosed   Amelia   Updated May 26, 2022 at 10:05pm   8 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for the heads up.Please reach out to us if you have any questions. Daisuke Karaoke Front end not loadingClosed   Amelia   Updated May 26, 2022 at 7:39pm   2 Most recent comment from Miloš Jovanović:Hi, Daisuke KaraokeI sincerely apologise for the waiting time for the response.I see my colleague has already started to respond on the other ticket you made for this issue https://tmsplugins.ticksy ... Marek Error message when trying to connect employee to Microsoft Outlook CalendarClosed   Amelia   Updated May 26, 2022 at 3:26pm   3 Most recent comment from Uroš Jovanović:Hello Marek,Thank you for reaching out to us.This is an issue with the permissions on the hosting, we have had a similar issue reported to us recently.Can you please reach out to your hosting provider ... Zaid Ismail Package of Services RestrictionClosed Pre-purchase questions for Amelia   Updated May 26, 2022 at 12:51pm   8 Most recent comment from Miloš Jovanović:Hey, Zaid You're welcome, no problem at allWhen you start setting everything up, if anything happens, don't hesitate to reach out to us;if you can just make sure to select a ticket from th ... Michael Krause MS SQL error messageClosed   wpDataTables   Updated May 26, 2022 at 12:07pm   15 Most recent comment from Aleksandar Vuković:Hi again Michael.I honestly don't know about shared hosting - there are a lot of limitations with it, so it could be possible.There are a lot of hosting providers that work nicely and SiteGround ... Julie Søreng AppointmentsClosed Pre-purchase questions for Amelia   Updated May 26, 2022 at 11:58am   2 Most recent comment from Aleksandar Vuković:Hello Julie.Thank you for reaching out to us. Yes, appointments can be added by the administrator from the back-end. You also have an option to allow administrators to book appointments outside of em ... Marek Passing on value in a linkClosed   Amelia   Updated May 26, 2022 at 11:38am   2 Most recent comment from Marko Davidović:Hello Marek,Thank you for contacting us.Unfortunately, currently, this feature is not built-in in Amelia.We are sending you an article where you can read more about how you can create a pop-up with El ... Thomas Koeppel WebhookClosed   Amelia   Updated May 26, 2022 at 11:01am   11 Most recent comment from Marko Davidović:Hello Thomas,We are sorry that you are leaving us, some issues simply take much longer to resolve. Tickets on this platform close automatically after a week, but you can contact us at any time if you ... Ron Ptaszek Activation issues persistClosed   wpDataTables   Updated May 26, 2022 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello Ron.Our developers modified the purchase code verification process, and it will be included in our next update. Since you still have the version that's affected in some cases, the next upda ... Nicholas Tan Unable to update plug-inClosed   Master-Detail Tables for wpDataTables   Updated May 26, 2022 at 10:18am   4 Most recent comment from Miloš Jovanović:Hi, Nicholas I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a grea ... Antony Google Sheets not updatingClosed   wpDataTables   Updated May 26, 2022 at 10:06am   3 Most recent comment from Aleksandar Vuković:Hello AntonyThank you for your purchase and for letting us know the issue has been resolved.Please feel free to reach out to us if you have any further questions. david possibility of creating graphs, importing an excel from a url?Closed Pre-purchase questions for wpDataTables   Updated May 26, 2022 at 9:48am   3 Most recent comment from Uroš Jovanović:Hello David, I forgot to mention, sorry; Just wanted to additionally point out that we have a sandbox/Demo site (https://sandbox.wpdatatables.com/), that you can use to try out the plugin; and there ... Jake Clifford Events not showing up on our front end page anymoreClosed   Amelia   Updated May 26, 2022 at 7:58am   10 Most recent comment from Marko Davidović:Hello Jake,Everything should be resolved now with the new version. Several dozen of our users confirmed to us that the fix works and that everything is as it should be.Please provide me a temporary W ...