As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Brian Smith smtp and googleClosed   Amelia   Updated June 6, 2022 at 3:33pm   2 Most recent comment from Uroš Jovanović:Hello Brian,Thank you for reaching out to us.On 30 May 2022, Google will no longer support the use of third-party apps or devices which ask you to sign in to your Google Account using only your userna ... Gerhard Reus Custom Fields in NotificationsClosed   Amelia   Updated June 6, 2022 at 3:30pm   2 Most recent comment from Uroš Jovanović:Hello Gerhard,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Henry Can't Download UpgradeClosed   Amelia   Updated June 6, 2022 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello Henry,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed. The Lite version needs to be deactivated/deleted, and the ... Rene Baas Booking RoomsClosed   Amelia   Updated June 6, 2022 at 3:15pm   2 Most recent comment from Uroš Jovanović:Hello Rene,Thank you for reaching out to us.Our plugin currently support time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it is possible ... Fay Daltas calendar invite title/descriptionClosed   Amelia   Updated June 6, 2022 at 2:56pm   4 Most recent comment from Miloš Jovanović:Hi, Fay Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Sandy Can I set different durations per service depending on the employee?Closed   Amelia   Updated June 6, 2022 at 2:29pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sandy, Thank you for reaching out to us.Yes, but unfortunately it is not possible to add more locations to one employee. There is a workaround where you can make three same employees with diff ... Karl Gilmore Recurring bookings exceeding employee special days.Closed   Amelia   Updated June 6, 2022 at 1:13pm   6 Most recent comment from Stanislav Snagovskiy:Dear Karl,Unfortunately, we can not reproduce it, I do not see any way to book after 31.08.2022:Сould you provide me with more screenshots regarding this issue, please?The best thing would be to s ... Maurice How to make PHONE field mandatory?Closed   Amelia   Updated June 6, 2022 at 10:34am   6 Most recent comment from Miloš Jovanović:Hi, Maurice You're welcome.Our devs will keep working to completely fix this, so that it will become easier for users, but for now we have to use that workaround.Thank you very much, and if any ... Todd Smitala Critical Error after installClosed   wpDataTables   Updated June 6, 2022 at 10:12am   3 Most recent comment from Miloš Jovanović:Hi, Todd Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Adam Authenticate JSONClosed   wpDataTables   Updated June 13, 2022 at 6:20pm   4 Most recent comment from Miloš Jovanović:Hi, AdamI got confirmation from the developers.-They did not yet complete the work to add authentication for JSON;but our developers definitely have this in their scope for the future. They will try ... Amit Purchase AmeliaClosed Pre-purchase questions for Amelia   Updated June 6, 2022 at 8:13am   12 Most recent comment from Aleksandar Vuković:Hello Amit, sorry for the delay!We just tested Stripe with a Canada-based test card and we were able to enter your Postal Code without issues:Once we confirmed the appointment, it booked it without is ... Vignesh Any updates on my last email?Closed Pre-purchase questions for Amelia   Updated June 3, 2022 at 10:48pm   2 Most recent comment from Miloš Jovanović:Hi, Vignesh.I can see that my colleague Uros, responded to another ticket you made, this one https://tmsplugins.ticksy.com/ticket/3050014/He checked with our marketing team. Our current company poli ... Wbeimar Andrey Rivera Pérez Integration capacity of the amelia plugin to a marketplace (multivendor site) in wordpress managed with the Dokan pluginClosed Pre-purchase questions for Amelia   Updated June 3, 2022 at 10:45pm   2 Most recent comment from Miloš Jovanović:Hi, Wbeimar Andrey Rivera PérezThanks for reaching out to us-I am sorry to disappoint you, but we don't have any built-in integration with Dokan or similar plugins.We have a Web Hooks feature, ... Michal Graph Filter w Hidden Table & Not-Hidden Table on the same pageClosed   wpDataTables   Updated June 3, 2022 at 10:04pm   4 Most recent comment from Miloš Jovanović:Hi, Michal That is awesome, i will make note of this, it can help other users who wish to achieve the same solution!Thank you very much for sharing this with us.And of course, if we can assist with ... Kianoosh emamzadeh PricingClosed Pre-purchase questions for Amelia   Updated June 3, 2022 at 9:32pm   2 Most recent comment from Miloš Jovanović:Hi, KianooshThanks for reaching out to usPackages in the Amelia Booking plugin are made to give you the option to create a package of multiple appointments from the same or different services and giv ...