We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Suchta Unpacking Values from Custom FieldsClosed   Amelia   Updated June 3, 2022 at 11:56am   5 Most recent comment from Miloš Jovanović:Hi, Martin  The developers confirmed this for me. - I am sincerely sorry to disappoint you, but at this time, this is not achievable with any of our  functionalities in Amelia. The developers will ... David How to change trophy imageClosed   Amelia   Updated June 1, 2022 at 2:05pm   3 Most recent comment from Miloš Jovanović:Hi, DavidSorry, we found an old workaround that worked for older Amelia versions.If you wish you can try, and let us know if it worked.You can find the Trophy image in ../wp-content/plugins/ameliabo ... Lesley Parton Gravity formsClosed Pre-purchase questions for wpDataTables   Updated June 1, 2022 at 1:17pm   2 Most recent comment from Miloš Jovanović:Hi, Lesley I am very happy to see that you are having a good experience using our plugin so farI am sorry to disappoint you regarding the Gravity forms, but when using our integration with Gravity ... Arie Customer options when bookingClosed   Amelia   Updated June 1, 2022 at 12:20pm   6 Most recent comment from Marko Davidović:Hi, Arie Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion also on this page.  Features are pushed up on our "to-do" lis ... Rabsun Shrestha Special Days AppoinmentClosed   Amelia   Updated June 1, 2022 at 11:51am   2 Most recent comment from Marko Davidović:Hello Rabsun, Thank you for reaching out to us.When you go to the edit employee section and create a special day, you also have the option to add in which location that employeewill work that day.The ... Emmanuel MeetMyPsy Coupon field mandatory/requiredClosed   Amelia   Updated June 1, 2022 at 10:07am   2 Most recent comment from Marko Davidović:Hello Emmanuel, Thank you for reaching out to us.Currently, this feature is not built-in in Amelia, and unfortunately, you can't change this with custom CSS. I'll kindly ask you to add it a ... Amsi User name getting imported incorrectly from WPClosed Pre-purchase questions for Amelia   Updated June 1, 2022 at 9:53am   4 Most recent comment from Marko Davidović:Hello Amsi,That is how integration with them works for now. Unfortunately, there is no other way at this moment.. I'll kindly ask you to add it as a feature suggestion on this page.  Features ... Sascha Bergin Recurring events on the same dayClosed   Amelia   Updated June 1, 2022 at 9:22am   4 Most recent comment from Uroš Jovanović:Hello Sascha,I have passed this suggestion to our management directly and if you had added it for voting it will be worked on as soon as people vote on that feature.Please reach out to us if you have ... Cedric Google Calendar syncClosed   Amelia   Updated June 1, 2022 at 9:21am   2 Most recent comment from Uroš Jovanović:Hello Cedric,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Roberto Pandolfi Roberto Mail and Phone is not mandatory in modify modeClosed   Amelia   Updated June 1, 2022 at 9:20am   2 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for reaching out to us.The mandatory settings apply to the front-end booking of the customer and it doesn't apply to the back-end settings.Hope this helps you.Please reach ... Amsi Linking BuddyBoss profile with employees on service booking pageClosed Pre-purchase questions for Amelia   Updated June 1, 2022 at 8:19am   8 Most recent comment from Uroš Jovanović:Hello Amsi,You can check the source_folder/wp-content/plugins/ameliabooking/extensions/buddyboss-platform-addon folder where you can see edit the files for the buddyboss integration.Hope this helps yo ... Tom Huygens CSSClosed   wpDataTables   Updated June 1, 2022 at 7:55am   6 Most recent comment from Aleksandar Vuković:That's strange behavior, Tom, I must say.Please let me know what they say. It's just a tag, so I have no idea why it would disappear. Jouke Wijdoogen User specific filteringClosed   wpDataTables   Updated June 1, 2022 at 7:50am   6 Most recent comment from Aleksandar Vuković:Hello JoukeThank you for letting me know you were able to get the data you need! I'm sure this will be of use to our other customers as well!Please feel free to reach out to us if you have any fu ... Alan Simmonds Multi-select fieldsClosed   wpDataTables   Updated June 1, 2022 at 7:48am   7 Most recent comment from Aleksandar Vuković:Hi Alan.At the moment, there's no built-in feature that would allow you to do this. Maybe with some custom workaround, but we've never done anything similar, nor have we run into anyone who ... Martin Suchta Date/TIME different in DB vs On Screen - On Screen Display CorrectClosed   Amelia   Updated June 1, 2022 at 7:38am   3 Most recent comment from Marko Davidović:Hello Martin, We are glad that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best.