We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Brunswick MIll Studios Problems Setting Up ServicesClosed   Amelia   Updated May 31, 2022 at 11:30pm   8 Most recent comment from Miloš Jovanović:Hi, Brunswick MIll Studios- You won't be able to add an employee with a blank Email, that field is mandatory;but what i can offer is a workaround;  multiple employees can have same email ( for ... Martin Sykes MSSQL Database connectionClosed   wpDataTables   Updated May 31, 2022 at 11:19pm   4 Most recent comment from Miloš Jovanović:Hi, Martin I am glad to see that you resolved the database connection-Regarding the other question, to be honest, i had to research a bit, i am not very familiar with Synology NAS.As far as i can se ... Jane Date FiltersClosed   wpDataTables   Updated June 9, 2022 at 8:34pm   3 Most recent comment from Miloš Jovanović:Hi, Jane Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Sabrina Michaud Forgotten Password not workkingClosed   Amelia   Updated May 31, 2022 at 8:22pm   6 Most recent comment from Miloš Jovanović:Hi, Sabrina Can you check is this the same issue as we covered on the other ticket, for the employee access panel password? https://tmsplugins.ticksy.com/ticket/3035924/ We covered how this functional ... Yvette Asker Events DisplayClosed   Amelia   Updated May 31, 2022 at 5:15pm   2 Most recent comment from Stanislav Snagovskiy:Hello Yvette, Thank you for reaching out to us.Depending on how you want to set up the event, you need to use a shortcode to show certain events. We have two views of the event. First is the Event Ca ... Lars WP6Closed   Amelia   Updated May 31, 2022 at 5:02pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lars, Thank you for reaching out to us.Yes, it is, we always adjust Amelia to be compatible with the latest version of WordPress.If you need some further assistance, please don't hesitate t ... Sascha Bergin Preconfigure reminders in ICS fileClosed   Amelia   Updated May 31, 2022 at 4:38pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sascha,Thank you for reaching out to us. 1) There is an option to configure the ICS file description at the bottom of the Amelia/Settings/Notifications page. 2) Сould you provide me with scree ... Sascha Bergin Hide date & selector filters on event booking widgetClosed   Amelia   Updated May 31, 2022 at 4:35pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sascha, Thank you for reaching out to us.I'm afraid that we didn't quite get what you want to achieve exactly? Can you please explain to us in a little more detail and maybe send us a ... Sascha Bergin Event Capacity not clearClosed   Amelia   Updated May 31, 2022 at 4:31pm   2 Most recent comment from Stanislav Snagovskiy:Hello Sascha,Thank you for reaching out to us and for your suggestion. Unfortunately, there is currently no way to change it with Amelia's built-in features. You can suggest that feature on ... Nadine Liebl question to Amelia FeaturesClosed Pre-purchase questions for Amelia   Updated May 31, 2022 at 3:45pm   2 Most recent comment from Stanislav Snagovskiy:Hello Nadine, Thank you for reaching out to us.You can use Events and use custom pricing to achieve this, for example: Or this can be achieved also if you assign different employees to perform tha ... Gil CLS issues for google search console - SEO issuesClosed   Amelia   Updated May 31, 2022 at 1:59pm   2 Most recent comment from Stanislav Snagovskiy:Hello Gil, Thank you for reaching out to us.I have forwarded this to our developers, and I will reach you as soon as I hear back from them.If you need some further assistance, please don't hesita ... Dave Mongillo Data in Booking FormsClosed   Amelia   Updated May 31, 2022 at 1:21pm   2 Most recent comment from Stanislav Snagovskiy:Hello David, Thank you for reaching out to us.I can not reproduce that issue on your website: Most likely your browser saves that data, please try again in another browser.Let us know if it helps, pl ... Federico Customer Panel AccessClosed   Amelia   Updated May 31, 2022 at 11:23am   4 Most recent comment from Marko Davidović:Hello Federico,Unfortunately, this is not possible at the moment, the customer panel works separately and in order to access the customer panel customers must enter mail and the password. They canno ... Dave Mongillo Updating the Amelia PluginClosed   Amelia   Updated May 31, 2022 at 9:59am   4 Most recent comment from Stanislav Snagovskiy:Dear Dave,You are welcome,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Amelia if y ... smail wpdata problemClosed   wpDataTables   Updated May 31, 2022 at 7:37am   2 Most recent comment from Aleksandar Vuković:Hello Smail.Thank you for your purchase.Tables where wpDataTables are should not be cached, especially if they are linked to existing sources that tend to update with new or modified data every now an ...