We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kylie Notifications sent for cancelled eventClosed   Amelia   Updated June 2, 2022 at 12:03pm   2 Most recent comment from Stanislav Snagovskiy:Hello Kylie, Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... 4DisPLAY airtableClosed   wpDataTables   Updated June 2, 2022 at 11:58am   2 Most recent comment from Aleksandar Vuković:Hello there. Thank you for reaching out to us. Airtable is not on our "To-Do" list, but please feel free to visit our feature suggestion page and add this suggestion there. People can vote for sugge ... Gavin Johnson Missing Dependencies ErrorClosed   Amelia   Updated June 2, 2022 at 12:52pm   3 Most recent comment from Miloš Jovanović:Hi, GavinMy apologies. After consulting with senior colleagues, we will actually escalate this to our Developers; they will also take a look.Let me know if you see anything new from your end,and i wi ... Renny Kelvy Can I do a similar booking to this?Closed Pre-purchase questions for Amelia   Updated June 2, 2022 at 10:43am   2 Most recent comment from Marko Davidović:Hello Renny, Thank you for reaching out to us.Yes, you can achieve something similar with Amelia catalog shortcodeWe suggest that you take a look at our demos to get a better impression of what Amelia ... Ruud SPEED! Calender quistionClosed   Amelia   Updated June 2, 2022 at 10:07am   2 Most recent comment from Miloš Jovanović:Hi, Ruud I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3055802/Please send us credentials for your WP-Admin on ... Ruud CSS code of ShortcodeClosed   Amelia   Updated June 2, 2022 at 10:04am   4 Most recent comment from Marko Davidović:Hello Ruud,Thank you for clarifying, it helped us to understand what you meant. Unfortunately, what you want to achieve is not possible at the moment, but it is a good idea.I'll kindly ask you to ... Laurent Hotmail calendar syncClosed   Amelia   Updated June 2, 2022 at 8:07am   6 Most recent comment from Uroš Jovanović:Hello Laurent,Thank you for clearing that up.You can use a Hotmail account to connect the employee to the Outlook calendar. Can you please test it out and let me know if that works or not?Looking forw ... Jennifer Thompson Waiting for Payment - cannot pay on phoneClosed   Amelia   Updated June 2, 2022 at 7:13am   4 Most recent comment from Marko Davidović:Hello Jennifer, No worries what matters is that all is working now. We are glad that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help y ... Morgan COTTEN Back to appumoClosed Pre-purchase questions for Amelia   Updated June 2, 2022 at 6:55am   2 Most recent comment from Marko Davidović:Hello Morgan, Thank you for your interest in our product.We don't have that kind of information at the moment, what we can tell you is that we probably won't be on appsumo again soon. Before ... Rebellion Sparkles Cannot activate premium verion - no activation button on wordpressClosed   wpDataTables   Updated June 1, 2022 at 10:33pm   2 Most recent comment from Miloš Jovanović:Hi, Rebellion Thanks for reaching out to usIf you can't see this Activation tab in the plugin settings; It means that you have the Lite version installed. Please delete this version completely ... Victor export and importClosed Pre-purchase questions for Amelia   Updated June 1, 2022 at 9:33pm   2 Most recent comment from Miloš Jovanović:Hi, VictorThanks for reaching out to us-At this time, regarding built-in import/export functionalities, we only have the option to export/import customers. Our developers added that in the latest ver ... Hafid Design doesn't changeClosed   Amelia   Updated June 1, 2022 at 4:46pm   3 Most recent comment from Miloš Jovanović:Hi, Hafid, and Sascha Thanks for reaching out to us If you configurated everything at the back, and see the customization as it should be, but it is not applied on the front, can you check do you perh ... Karl Gilmore Critical ErrorClosed   Amelia   Updated June 1, 2022 at 3:58pm   3 Most recent comment from Miloš Jovanović:Hi, Karl Thanks for reaching out to usI can't see any errors right now on the page you have sent?Can you confirm that you still have the issues on the page?-Perhaps it was a caching issue. When ... Steven Gauerke Different Services Different DaysClosed   Amelia   Updated June 1, 2022 at 3:54pm   4 Most recent comment from Stanislav Snagovskiy:Dear Steven,There is a workaround where you can make three same employees with different emails (you can use the same email by adding numbers for example if your client's email address is clie ... Martin Sykes Present data but not in a tableClosed   wpDataTables   Updated June 1, 2022 at 3:10pm   2 Most recent comment from Miloš Jovanović:Hi, Martin Thanks for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in wpDataTables. The developers will work on ...