We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gintare Limited servicesClosed   Amelia   Updated May 31, 2022 at 7:33am   4 Most recent comment from Marko Davidović:Hello Gintare, You are most welcome, and we are happy to hear that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help you there. We wish ... Stephanie Barry Woods Stripe Payments Are Not Going ThroughClosed   Amelia   Updated May 31, 2022 at 6:53am   2 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for contacting us.Please write us for which appointments / events and customers this has happened? Also, send us a link from the page where you have that event and please pr ... Sascha Bergin Export of custom fields only with commasClosed   Amelia   Updated May 31, 2022 at 6:33am   4 Most recent comment from Marko Davidović:Hello Sascha,Thank you for your explanation. We now understand exactly what you mean. Unfortunately, it works that way right now and we can't change that at the moment.But I understand you and I ... Sascha Bergin Details about events, appointments in customer listClosed   Amelia   Updated May 30, 2022 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hi, Sascha Thanks for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in Amelia. The developers will work on addin ... Sascha Bergin Tags not working with other shortcode parametersClosed   Amelia   Updated May 30, 2022 at 9:04pm   2 Most recent comment from Miloš Jovanović:Hi, Sascha Thanks for reaching out to us-Please install this fix i am sending you in attachment; we will make it part of the next update as well. - The best is to first make sure to go to Amelia Set ... Guy features of amelia pluginClosed Pre-purchase questions for Amelia   Updated May 30, 2022 at 6:52pm   2 Most recent comment from Miloš Jovanović:HI, Guy Thanks for reaching out to us-Amelia itself doesn't handle the payments but we have integration with several payment systems. You can check out more details about all the payment method ... Martin Juhl Andersen RequirementsClosed Pre-purchase questions for Amelia   Updated May 30, 2022 at 6:43pm   2 Most recent comment from Miloš Jovanović:Hi, MartinThanks for reaching out to usIf i understood correctly, you would like to  force the first available time slot on certain date that customer chooses?- I am sorry to disappoint you, but at t ... Garion Bracken Fareharbor API integrationClosed Pre-purchase questions for Amelia   Updated May 30, 2022 at 6:41pm   2 Most recent comment from Miloš Jovanović:Hi, GarionThanks for reaching out to us-I am not 100% sure to be honest, if Amelia might be connected to Fareharbor via API;We don't currently have any built in integration with it;But what i ... Austin Reserve with GoogleClosed Pre-purchase questions for Amelia   Updated May 30, 2022 at 5:23pm   2 Most recent comment from Miloš Jovanović:Hi, Austin Thanks for reaching out to us-As far as i am aware, we don't currently have this integration added for development in the future, but i will certainly suggest this to our management ... Michael Import tables from WP built-in tablesClosed   wpDataTables   Updated May 30, 2022 at 4:50pm   4 Most recent comment from Miloš Jovanović:Hi, Michael  I double-checked this, and investigated the tables you shown from the examples as well. - I am sorry to disappoint you, but at this time, this is not achievable with any of our built-i ... Roman Filters block is hiddenClosed   wpDataTables   Updated May 30, 2022 at 2:38pm   4 Most recent comment from Miloš Jovanović:Hi, Roman I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great da ... Sirena Alyce Gandy Paypal IntegrationClosed   Amelia   Updated May 30, 2022 at 2:04pm   4 Most recent comment from Uroš Jovanović:Hello Sirena,Thank you for reaching out to us.Glad to hear that you managed to get it working. Please provide me with an update on this issue.Looking forward to your reply. Juan Glaubitz Can not select datesClosed   Amelia   Updated May 30, 2022 at 2:03pm   6 Most recent comment from Marko Davidović:Hello Juan,We can see on the link you sent that you have time slots from 6.30 to 17.30 in our time zone.For some days you cant see all time slots, but you probably have appointments at that time. If y ... Nicole Perron Allowing cancellations without passwordClosed   Amelia   Updated May 30, 2022 at 2:02pm   6 Most recent comment from Uroš Jovanović:Hello Nicole,For that purpose, you will have to set up the "Successful Cancellation Redirect URL" and "Unsuccessful Cancellation Redirect URL" fields on the Amelia/Settings/Notifications page.In regar ... Riccardo Sartori Question about locations ed employeesClosed   Amelia   Updated May 30, 2022 at 1:52pm   7 Most recent comment from Uroš Jovanović:Hello Riccardo,Thank you for reaching back to us.For this purpose, you would need to change the "Default time slot step" value on the Amelia/Settings/General settings page to a lower value.Hope this h ...