As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Laurent Hotmail calendar syncClosed   Amelia   Updated June 2, 2022 at 8:07am   6 Most recent comment from Uroš Jovanović:Hello Laurent,Thank you for clearing that up.You can use a Hotmail account to connect the employee to the Outlook calendar. Can you please test it out and let me know if that works or not?Looking forw ... Jennifer Thompson Waiting for Payment - cannot pay on phoneClosed   Amelia   Updated June 2, 2022 at 7:13am   4 Most recent comment from Marko Davidović:Hello Jennifer, No worries what matters is that all is working now. We are glad that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help y ... Morgan COTTEN Back to appumoClosed Pre-purchase questions for Amelia   Updated June 2, 2022 at 6:55am   2 Most recent comment from Marko Davidović:Hello Morgan, Thank you for your interest in our product.We don't have that kind of information at the moment, what we can tell you is that we probably won't be on appsumo again soon. Before ... Rebellion Sparkles Cannot activate premium verion - no activation button on wordpressClosed   wpDataTables   Updated June 1, 2022 at 10:33pm   2 Most recent comment from Miloš Jovanović:Hi, Rebellion Thanks for reaching out to usIf you can't see this Activation tab in the plugin settings; It means that you have the Lite version installed. Please delete this version completely ... Victor export and importClosed Pre-purchase questions for Amelia   Updated June 1, 2022 at 9:33pm   2 Most recent comment from Miloš Jovanović:Hi, VictorThanks for reaching out to us-At this time, regarding built-in import/export functionalities, we only have the option to export/import customers. Our developers added that in the latest ver ... Hafid Design doesn't changeClosed   Amelia   Updated June 1, 2022 at 4:46pm   3 Most recent comment from Miloš Jovanović:Hi, Hafid, and Sascha Thanks for reaching out to us If you configurated everything at the back, and see the customization as it should be, but it is not applied on the front, can you check do you perh ... Karl Gilmore Critical ErrorClosed   Amelia   Updated June 1, 2022 at 3:58pm   3 Most recent comment from Miloš Jovanović:Hi, Karl Thanks for reaching out to usI can't see any errors right now on the page you have sent?Can you confirm that you still have the issues on the page?-Perhaps it was a caching issue. When ... Steven Gauerke Different Services Different DaysClosed   Amelia   Updated June 1, 2022 at 3:54pm   4 Most recent comment from Stanislav Snagovskiy:Dear Steven,There is a workaround where you can make three same employees with different emails (you can use the same email by adding numbers for example if your client's email address is clie ... Martin Sykes Present data but not in a tableClosed   wpDataTables   Updated June 1, 2022 at 3:10pm   2 Most recent comment from Miloš Jovanović:Hi, Martin Thanks for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in wpDataTables. The developers will work on ... Marius HTMl Tables in Notifications gets deletedClosed   Amelia   Updated June 1, 2022 at 2:18pm   4 Most recent comment from Miloš Jovanović:Hi, Marius No problem, i am happy to advise or be of assistance in any way.Thank you for the request, i will do my best to affect it being pushed on the priority list as much as possible.If you have ... Martin Suchta Unpacking Values from Custom FieldsClosed   Amelia   Updated June 3, 2022 at 11:56am   5 Most recent comment from Miloš Jovanović:Hi, Martin  The developers confirmed this for me. - I am sincerely sorry to disappoint you, but at this time, this is not achievable with any of our  functionalities in Amelia. The developers will ... David How to change trophy imageClosed   Amelia   Updated June 1, 2022 at 2:05pm   3 Most recent comment from Miloš Jovanović:Hi, DavidSorry, we found an old workaround that worked for older Amelia versions.If you wish you can try, and let us know if it worked.You can find the Trophy image in ../wp-content/plugins/ameliabo ... Lesley Parton Gravity formsClosed Pre-purchase questions for wpDataTables   Updated June 1, 2022 at 1:17pm   2 Most recent comment from Miloš Jovanović:Hi, Lesley I am very happy to see that you are having a good experience using our plugin so farI am sorry to disappoint you regarding the Gravity forms, but when using our integration with Gravity ... Arie Customer options when bookingClosed   Amelia   Updated June 1, 2022 at 12:20pm   6 Most recent comment from Marko Davidović:Hi, Arie Unfortunately, currently, this feature is not built-in in Amelia. I'll kindly ask you to add it as a feature suggestion also on this page.  Features are pushed up on our "to-do" lis ... Rabsun Shrestha Special Days AppoinmentClosed   Amelia   Updated June 1, 2022 at 11:51am   2 Most recent comment from Marko Davidović:Hello Rabsun, Thank you for reaching out to us.When you go to the edit employee section and create a special day, you also have the option to add in which location that employeewill work that day.The ...