We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hans Martin Book without choosing time, only date.Closed Pre-purchase questions for Amelia   Updated June 13, 2022 at 11:39am   2 Most recent comment from Miloš Jovanović:Hi, Hans Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Wilhelm Alm Delete and cancel event comletlyClosed   Amelia   Updated June 13, 2022 at 11:23am   2 Most recent comment from Aleksandar Vuković:Hello WilhelmSorry for the delay.In order to delete an event, you first need to cancel it (which you already did). After you cancel an event, you need to edit it again, and after that, the event will ... Lenny Adding new booking form to other modulsClosed   Amelia   Updated June 13, 2022 at 11:00am   2 Most recent comment from Uroš Jovanović:Hello Lenny,Thank you for reaching out to us.Unfortunately, this is currently only possible for the step-by-step booking form. Our developers will work on adding this to all of the booking forms.Pleas ... Ellen New design 2.0 won't workClosed   Amelia   Updated June 13, 2022 at 10:41am   2 Most recent comment from Uroš Jovanović:Hello Ellen,Thank you for reaching out to us.To insert the new booking form on the front end, you need to add the following shortcode on the front end:[ameliastepbooking]Hope this helps you.Please rea ... Jasmine Amelia Deposit BookingClosed   Amelia   Updated June 13, 2022 at 10:22am   2 Most recent comment from Uroš Jovanović:Hello Jasmine,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as t ... Rubén Granadillo QuestionClosed Pre-purchase questions for Amelia   Updated June 13, 2022 at 9:21am   12 Most recent comment from Miloš Jovanović:Hi, Rubén Sorry for the late reply.Firstly i am happy to see that we solved the previous issue.-Regarding the appointment reminders, i will assist you with that, of course.Scheduled notifications r ... Hank Employees manage schedule in front endClosed   Amelia   Updated June 13, 2022 at 9:18am   2 Most recent comment from Uroš Jovanović:Hello Hank,Thank you for reaching out to us.For this purpose, you need to enable the following option on the Amelia/Settings/Roles settings page.Hope this helps you.Please let me know if you have any ... Paul Spinelli REFUNDClosed   Amelia   Updated June 13, 2022 at 8:46am   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for reaching out to us.Before we proceed with the refund, can you please let me know which issues exactly you are dealing with?Looking forward to your reply. Riccardo Sartori The translation doesn't workClosed   Amelia   Updated June 13, 2022 at 8:41am   11 Most recent comment from Uroš Jovanović:Hello Riccardo,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Wilhelm Alm Event deletingClosed   Amelia   Updated June 13, 2022 at 8:41am   2 Most recent comment from Uroš Jovanović:Hello Wilhelm,Thank you for reaching out to us.You can delete that event from the database from the  'wp_amelia_events' table.Hope this helps you.Please reach out to us if you have any oth ... Simona Georgieva Working hoursClosed   Amelia   Updated June 13, 2022 at 8:37am   2 Most recent comment from Aleksandar Vuković:Hello Simona. Thank you for reaching out to us.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inher ... Jason Peters extras lock dateClosed   Amelia   Updated June 13, 2022 at 8:29am   3 Most recent comment from Uroš Jovanović:Hello Jason,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Paul Spinelli Can't activateClosed   Amelia   Updated June 13, 2022 at 8:28am   3 Most recent comment from Uroš Jovanović:Hello Paul,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. James Singleton Setting different ticket prices for a single eventClosed   Amelia   Updated June 13, 2022 at 6:43am   6 Most recent comment from Aleksandar Vuković:Hello Elaine.Event tickets have been implemented in v4.4 (released on 18.01.2022). You can read more about it in our documentation, under "Custom Pricing". Samuel Jackson Disabling a Paid SubscriptionClosed   wpDataTables   Updated June 13, 2022 at 6:40am   16 Most recent comment from Aleksandar Vuković:Great news, Samuel, thanks for letting us know!