We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Beatrice Multiple days bookingClosed   Amelia   Updated June 9, 2022 at 4:09pm   4 Most recent comment from Miloš Jovanović:Hi, Beatrice No problem at allIf anything else happens, don't hesitate to open a new ticket.Have a great day, thank you Jason How to customize new customer email from Wordpress?Closed   Amelia   Updated June 9, 2022 at 3:30pm   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for reaching out to us.You can check the following article on how to change the new user email from WordPress as this is not an issue with the Amelia plugin, just as you mention ... Michal Space between Filter and TableClosed   wpDataTables   Updated June 9, 2022 at 3:26pm   11 Most recent comment from Miloš Jovanović:Hi, Michal I forgot, wanted to ask you for a small favour if you don't mind? Would you consider leaving a quick review on this page if you have an account at wordpress.org and a moment of you ... Kim Pham Nguyen Shortcode for data data in datatablesClosed   wpDataTables   Updated June 9, 2022 at 3:17pm   2 Most recent comment from Miloš Jovanović:Hi, Kim Pham NguyenSorry for the delay- I am sorry to disappoint you, but at this time, this is not achievable with any of our functionalities in wpDataTables. The developers are already working for ... Bruce Booking a specific trainer from the customer panelClosed   Amelia   Updated June 9, 2022 at 12:49pm   6 Most recent comment from Uroš Jovanović:Hello Bruce,Thank you for reaching back to us.The admin can book an appointment as part of a package on the Amelia/Services/Packages/Purchased packages page.Have you added this feature request in the ... Kazzper Can I show users their own information?Closed Pre-purchase questions for wpDataTables   Updated June 9, 2022 at 12:47pm   2 Most recent comment from Miloš Jovanović:Hi, Kazzper Thanks for reaching out to us.-Yes, it is possible.For example, for editable tables, we have the built in feature for users to edit and see own data;but for non-editable tables,to restri ... Renata Palffy-Veber Zoom integrationClosed Pre-purchase questions for Amelia   Updated June 9, 2022 at 12:28pm   4 Most recent comment from Uroš Jovanović:Hello Renata,Unfortunately, at the moment, only one Zoom account can be connected to Amelia.Please let me know if you have any other questions. Rodolfo Diniz formulárioClosed   Amelia   Updated June 9, 2022 at 12:18pm   2 Most recent comment from Miloš Jovanović:Hi, Rodolfo Thanks for reaching out to us- We currently don't have an ideal solution for what you described, the main limitation is that, at this moment we still don't have option for "re ... John SuggestionClosed   wpDataTables   Updated June 9, 2022 at 12:13pm   2 Most recent comment from Miloš Jovanović:Hi, John Thanks for reaching out to us-1. Thank you for the suggestion about the Timestamp, i will pass it to our developers as suggestion for future improvement.I will pass this to them, but pleas ... Christophe Customize Design 2.0Closed   Amelia   Updated June 9, 2022 at 7:19am   4 Most recent comment from Aleksandar Vuković:Hey Christophe.We have forwarded the ticket to our developers, and they are working on both points, thanks for pointing them out!We'll be releasing a few small updates with fixes in the upcoming ... Jaison Joseph When i am installing , after the activation of amelia wordpress is showing that There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.Closed   Amelia   Updated June 9, 2022 at 7:02am   2 Most recent comment from Aleksandar Vuković:Hello JaisonWe're sorry to hear this is happening.In order to see what's going on, we would need you to provide us (in a PRIVATE response) with your website's wp-admin credentials, alon ... Kahlil Nagi Booking form 1 vs Booking form 2Closed   Amelia   Updated June 9, 2022 at 6:59am   3 Most recent comment from Aleksandar Vuković:Hey KahlilWe're glad to hear you like it!Also, thank you for letting us know you found the answer to your question.Please feel free to reach out to us if you have any further questions. Eugenio Amelia email notificationsClosed   Amelia   Updated June 9, 2022 at 6:04am   2 Most recent comment from Aleksandar Vuković:Hello Eugenio.Please check if all email notifications are enabled in Amelia/Notifications. Also try sending yourself test emails, and see if those arrive.If they don't arrive, the notification se ... Juan Option: Buy now, book laterClosed   Amelia   Updated June 9, 2022 at 5:51am   14 Most recent comment from Aleksandar Vuković:HI, again Bruce.That is not possibleI have a "Yoga Sessions" package with 3 services included like this:As mentioned in my previous response - it's not very intuitive, so in case there are mult ... oğuzhan sms notificationClosed Pre-purchase questions for Amelia   Updated June 8, 2022 at 9:45pm   2 Most recent comment from Stanislav Snagovskiy:Hello Oğuzhan, Thank you for reaching out to us. Unfortunately, this is currently not possible as in order to send SMS notifications with Amelia, you will have to create an account with Amelia, at t ...