We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bara customer panel - wordpress login?Closed Pre-purchase questions for Amelia   Updated June 14, 2022 at 10:56am   6 Most recent comment from Aleksandar Vuković:Please feel free to reach out to us if you have any additional questions, Bara. Colleen Williams installing pedigree software database for member loginClosed   wpDataTables   Updated June 14, 2022 at 10:50am   2 Most recent comment from Miloš Jovanović:Hi, Colleen Thanks for reaching out to usCan you please try to use another browser, and try to download again?I am also sending you a link to installation files from weTransfer https://we.tl/t-pVou ... Shaun SMS notificationsClosed   Amelia   Updated June 14, 2022 at 9:43am   4 Most recent comment from Miloš Jovanović:Hi, Shaun Thanks for the access.I can confirm that the test SMS has been sent to me immidiatelyAlso, i can see your SMS history, everything looks perfect.-Basically, right now, this is the default ... Michael Baker WooCommerce?Closed Pre-purchase questions for Amelia   Updated June 14, 2022 at 9:32am   4 Most recent comment from Uroš Jovanović:Hello Michael,Unfortunately, at the moment, there is no Demo that is using the WooCommerce payment method. There is an option to enable the Customer panel in Amelia. The front-end Customer Panel allo ... MOUGINOT Wallace Webhook to APIClosed   Amelia   Updated June 14, 2022 at 9:26am   8 Most recent comment from Aleksandar Vuković:Hello Chris.We have webhooks that are triggered after certain actions (booking, canceling, status changed). You can read more about them here: https://wpamelia.com/web-hooks-settings/Also, you can f ... Clara Request failed with status code 500Closed   Amelia   Updated June 14, 2022 at 9:13am   9 Most recent comment from Aleksandar Vuković:Hello Lo.Clara resolved the issue on her own, and we don't have an insight into how she did it.Usually, this is caused by some caching which doesn't update the front-end form with the new cu ... Debbie van Cleef Font in calendar view for appointments too thinClosed   Amelia   Updated June 14, 2022 at 9:12am   16 Most recent comment from Aleksandar Vuković:I'll make sure to forward this suggestion to our developers, Debbie, thanks for your feedback! Thomas Maxara Export EventlistClosed   Amelia   Updated June 14, 2022 at 8:37am   4 Most recent comment from Uroš Jovanović:Hello Thomas,Glad to hear that. Please let me know if that worked for you.Looking forward to your reply. Tim Steeman Name of the OK ButtonClosed   wpDataTables   Updated June 14, 2022 at 7:05am   8 Most recent comment from Aleksandar Vuković:Hey TimIt looks like this should work fine. Give it a go, purge all cache and disable the Minified JS in wpDataTables Settings/Custom JS and CSS tab.Let me know how it goes. Jens Eisemann conditional formatting with a disabled columeClosed   wpDataTables   Updated June 14, 2022 at 7:05am   15 Most recent comment from Aleksandar Vuković:Hey Jens.I can see that Milos escalated the issue to our developers. As soon as we hear from them, he'll let you know.I apologize for the delay, but at this time there's no way we can speed ... Mark Beasley Can't add new columnsClosed   wpDataTables   Updated June 13, 2022 at 7:14pm   8 Most recent comment from Miloš Jovanović:Hi, MarkSorry for the late response time once again.-I am delighted to hear that this has worked. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to ... Kevin Hamer Multiple placeholders in one filterClosed   wpDataTables   Updated June 13, 2022 at 6:55pm   2 Most recent comment from Miloš Jovanović:Hi, KevinFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Vignesh Someone else I can reach out to?Closed Pre-purchase questions for Amelia   Updated June 13, 2022 at 4:42pm   2 Most recent comment from Aleksandar Vuković:Hello Vignesh.Thank you for reaching out to us but we're not interested in guest posts at this time. Angel de la Cuesta FrontendClosed   Amelia   Updated June 13, 2022 at 4:39pm   2 Most recent comment from Aleksandar Vuković:Hello Angel.Thank you for your purchase and sorry for the late response.Can you please check if the prices are updated for your employees as well? When you update the price of a service, Amelia asks i ... Jens Eisemann Multiselectbox with AND FilterClosed   wpDataTables   Updated June 13, 2022 at 4:39pm   7 Most recent comment from Miloš Jovanović:Hi, Jens That is correct, the suggestion is already on the list and i can see there is a number of users who already voted it. -I will certainly do my best to "push this feature"  to be developed a ...