We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Colin Tunnicliffe 04A44-7D7F2-CB00D-F65D1-1E474Closed   wpDataTables   Updated June 10, 2022 at 1:33pm   2 Most recent comment from Aleksandar Vuković:Hello ColinThank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built-in features at the moment or some simple CSS. Here ... JD Date format and Employee listClosed   Amelia   Updated June 10, 2022 at 12:59pm   4 Most recent comment from Aleksandar Vuković:Hi JD.If you're providing services for booking, you can't remove the Employee option since an employee is needed for booking an appointment.If there's only one employee, however, the em ... Suresh Rathore No ResponseClosed Pre-purchase questions for wpDataTables   Updated June 10, 2022 at 12:33pm   2 Most recent comment from Miloš Jovanović:Hi , SureshApologies for the waiting time, we responded now.For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a r ... Suresh Rathore Unable to create tableClosed Pre-purchase questions for wpDataTables   Updated June 10, 2022 at 12:32pm   5 Most recent comment from Miloš Jovanović:Hi, SureshI responded to the other ticket, and now i realise that you actually already solved the reason why that specific CSV was giving that error, that is great.For future reference, please don&# ... IC Concept Font sizeClosed   Amelia   Updated June 10, 2022 at 11:55am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Matthias Hänsch Amelia and incoming WebhookClosed Pre-purchase questions for Amelia   Updated June 10, 2022 at 11:05am   4 Most recent comment from Aleksandar Vuković:Hello Chris.You can't see the other ticket because Matthias opened a private ticket, which is not available to the public.Since our response doesn't contain sensitive data, we'll paste ... ojasya thakur new status for appoitmentsClosed   Amelia   Updated June 10, 2022 at 11:03am   4 Most recent comment from Aleksandar Vuković:Thank you for this, CTTech. Hopefully, they will be included at some point in the future. Ian EventsClosed   Amelia   Updated June 10, 2022 at 11:02am   19 Most recent comment from Aleksandar Vuković:Hi again Ian.Did you update the plugin? Is the issue still there? I'll make sure to forward it to our developers again, so they can prioritize it if it's still not working.Also, could you p ... Steve Show only :00 and :30 time slotsClosed   Amelia   Updated June 10, 2022 at 10:42am   4 Most recent comment from Uroš Jovanović:Hello Steve,Unfortunately, there is currently no option to set a time slot step for a specific service only.There is currently no such option as that is how works at the moment, with the scroll butto ... Simon Whyatt Button StylingClosed   Amelia   Updated June 10, 2022 at 10:39am   16 Most recent comment from Aleksandar Vuković:Thank you for your feedback, Simon. kamran klarna pluginClosed Pre-purchase questions for Amelia   Updated June 10, 2022 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Kamran,Thank you for reaching out to us.You can integrate the Klarna payment with Amelia through WooCommerce and Mollie and it should work fine. Hope this helps you.You can change the local curr ... Miroslav Matejík AutomatizationClosed Pre-purchase questions for wpDataTables   Updated June 9, 2022 at 7:49pm   2 Most recent comment from Miloš Jovanović:Hi, Miroslav  Thanks for this question. Yes, if you link a table to a data source, such as Excel, Google Spreadsheet, CSV,  Json , XML,  a PHP array, or by SQL Query,  the data will be read from ... Yann Pollet Translation front-endClosed   Amelia   Updated June 9, 2022 at 5:34pm   2 Most recent comment from Stanislav Snagovskiy:Hello Yann, Thank you for reaching out to us.As I see it, you have already solved this issue:If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly h ... Tiago Payment StripeClosed Pre-purchase questions for Amelia   Updated June 9, 2022 at 5:30pm   2 Most recent comment from Stanislav Snagovskiy:Hello Tiago, Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.It probably can be done wit ... itsopen Auth before bookingClosed Pre-purchase questions for Amelia   Updated June 9, 2022 at 4:39pm   2 Most recent comment from Stanislav Snagovskiy:Hello, Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in the f ...