We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Chuck Mannella Staff CalendarClosed   Amelia   Updated June 16, 2022 at 11:26am   3 Most recent comment from Aleksandar Vuković:Hello ChuckIf you're referring to Amelia/Calendar section - that can't be added to the front end. The employee panel consists of a list of booked appointments and events, but the Calendar ca ... Ahsan Ramzan Client TimeClosed Pre-purchase questions for Amelia   Updated June 16, 2022 at 10:55am   4 Most recent comment from Uroš Jovanović:Hello Ahsan,My apologies for that, I completely missed that functionality as that is part of the WooCommerce feature.Please let me know if you need further assistance.Looking forward to hearing from ... Jacob Collins ASAP NEED THIS REMOVEDClosed   Amelia   Updated June 16, 2022 at 10:33am   7 Most recent comment from Uroš Jovanović:Hello Jacob,It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won' ... Ruud SPEED! NotificationsClosed   Amelia   Updated June 16, 2022 at 9:49am   4 Most recent comment from Uroš Jovanović:Hello Ruud,Can you please check it out now as the "Allow admin to book at any time" option was enabled on the Amelia/Settings/Roles settings page?Looking forward to your reply. Laura van Nieuwland Editing row detailsClosed   Master-Detail Tables for wpDataTables   Updated June 16, 2022 at 9:14am   2 Most recent comment from Aleksandar Vuković:Hello LauraThank you for your purchase.You can't edit data in a Master-Detail window/page. That's only used to display the data. Editing is possible only for server-side tables (manual, impo ... Malzom woocommerce & amelia integrationClosed   Amelia   Updated June 16, 2022 at 8:20am   3 Most recent comment from Aleksandar Vuković:Thank you Malzom.Since this topic is already being covered in another ticket (https://tmsplugins.ticksy.com/ticket/2708101/) I'll close this one and respond to the other ticket as soon as I take ... CAROLINA NotificacionesClosed   Amelia   Updated June 16, 2022 at 7:52am   2 Most recent comment from Uroš Jovanović:Hello Carolina,Thank you for reaching out to us.Please note: We strongly recommend changing the mail service setting to SMTP because the email that is sent with PHP Mail generally gets flagged as spam ... Gerben van Duinen appointment idClosed   Amelia   Updated June 16, 2022 at 7:33am   12 Most recent comment from Uroš Jovanović:Hello Gerben,Glad to hear that.Looking forward to your reply. sumit Bringing anyone with you* behaving abnormalClosed   Amelia   Updated June 15, 2022 at 9:20pm   2 Most recent comment from Miloš Jovanović:Hi, sumit Thanks for reaching out to usPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Philipp Hofstetter Event CertificateClosed   Amelia   Updated June 15, 2022 at 9:17pm   2 Most recent comment from Miloš Jovanović:Hi, Philipp Thanks for reaching out to us-Yes. You can create a scheduled follow-up Event notification,and i am not sure if the screenshot is showing a PDF, or a HTML page;if it is a PDF, you can ma ... Kim Pham Nguyen Fixed X axisClosed   wpDataTables   Updated June 15, 2022 at 8:59pm   9 Most recent comment from Miloš Jovanović:Hi, Kim Sorry for the delay.As my senior colleague explained, if you can still see 0 values plotted on the charts;you don't have to make new charts,  this code is going to be applied to all t ... Mee Dynamic headersClosed   wpDataTables   Updated June 15, 2022 at 8:54pm   4 Most recent comment from Miloš Jovanović:Hi, Mee No problem. Our devs will do their best to achieve that solution as described, as soon as possible.You can certainly follow our changeLog page if you'd like ( it is also available in ... david schuman Plug in when activated breaks my wp dashboardClosed   Master-Detail Tables for wpDataTables   Updated June 15, 2022 at 8:38pm   3 Most recent comment from Miloš Jovanović:Hi, davidSorry for the delay-Activating our plugin should not cause anything like that to happen. We never had reports like that before.-Perhaps it might be a conflict with the active theme or another ... fangquans Fang Columb widthClosed   wpDataTables   Updated June 15, 2022 at 8:32pm   2 Most recent comment from Miloš Jovanović:Hi, fangquans Thanks for reaching out to us.You have to enable this setting first, in Display tab :Then you will be able to set individual column width, also you can then activate word wrap.Let me ... Guillaume Feature: CSV batch UPLOAD (New entries)Closed   wpDataTables   Updated June 15, 2022 at 4:32pm   7 Most recent comment from Miloš Jovanović:Hey, Guillaume You're welcome.As we said, please don't hesitate to reach out if you have any questions or if anything else happens that we might try to assist with.Best regards