We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Guillaume Feature: CSV batch UPLOAD (New entries)Closed   wpDataTables   Updated June 15, 2022 at 4:32pm   7 Most recent comment from Miloš Jovanović:Hey, Guillaume You're welcome.As we said, please don't hesitate to reach out if you have any questions or if anything else happens that we might try to assist with.Best regards Riccardo Sartori Package with predetermined appointment daysClosed   Amelia   Updated June 15, 2022 at 4:04pm   2 Most recent comment from Uroš Jovanović:Hello Riccardo,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Mahmoud Shams hide customer informationClosed   Amelia   Updated June 15, 2022 at 3:00pm   7 Most recent comment from Uroš Jovanović:Hello Mahmoud,Glad to hear that we managed to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the ... Glenn Sherman Custom NotificationsClosed   Amelia   Updated June 15, 2022 at 2:20pm   5 Most recent comment from Miloš Jovanović:Hi, Glenn No problem at all, i am happy to advise at the current plugin state.Of course, we will work to make an easy built-in option for the future, as soon as possible.Don't hesitate to creat ... Lo can I add events through my Google Calendar into Amelia?Closed   Amelia   Updated June 15, 2022 at 1:11pm   2 Most recent comment from Uroš Jovanović:Hello Lo,Thank you for reaching out to us.Unfortunately, at the moment, the busy events in the Google Calendar only block out the time slots in Amelia, but they do not create events in Amelia. That sh ... Lo Hide price on specific eventClosed   Amelia   Updated June 15, 2022 at 1:08pm   6 Most recent comment from Uroš Jovanović:Hello Lo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of ... Malzom Create New Appointment from dashboardClosed   Amelia   Updated June 15, 2022 at 10:57am   4 Most recent comment from Uroš Jovanović:Hello Malzom,Thank you for clearing that up.The only option would be to set the appointment status manually when you book an appointment.Hope this helps you.Please reach out to us if you have any othe ... Reza Hojati Limit the number of bookingClosed   Amelia   Updated June 15, 2022 at 10:13am   2 Most recent comment from Miloš Jovanović:Hi, Timo  The only ways how you can limit the number of bookings for a service is either if you set working hours of the assigned employee accordingly; or if you set Time Off for the employee; Also, ... Laco Dekany Synchro between Google calendar and AmelieClosed Pre-purchase questions for Amelia   Updated June 15, 2022 at 10:13am   3 Most recent comment from Uroš Jovanović:Hello Laco,Thank you for reaching out to us and glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Morris Evans EventsClosed Pre-purchase questions for Amelia   Updated June 15, 2022 at 9:58am   2 Most recent comment from Aleksandar Vuković:Hello MorrisThank you for your interest in our plugin.1. The Events Calendar is available in all full licenses (Basic, Pro, and Developer). In the Lite version, the "Calendar" view is not available, ... Todd Kurpil Remote LocationsClosed   Amelia   Updated June 15, 2022 at 9:11am   8 Most recent comment from Uroš Jovanović:Hello Todd,Unfortunately, there is currently no such built-in option in Amelia.Glad to hear that it works with the CSS that you posted in the last response.Please reach out to us if you have any othe ... Joey Salazar WP Amelia Gift VouchersClosed Pre-purchase questions for Amelia   Updated June 15, 2022 at 9:10am   2 Most recent comment from Aleksandar Vuković:Hello JoeyThank you for your interest in our plugin.We don't have any gift vouchers. The only thing currently available in Amelia are coupons which can reduce the price of a service or an event. ... CMGregor Customer Data Fileds - AddressClosed Pre-purchase questions for Amelia   Updated June 15, 2022 at 8:55am   4 Most recent comment from Aleksandar Vuković:Thank you for your input, Chris, much appreciated.We're planning on developing customer-related custom fields, so hopefully, in a few months there will be custom fields that are linked to employ ... Daniel Cragin General Question Before RepurchasingClosed   Amelia   Updated June 15, 2022 at 7:53am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.1. You can create a service ... Pierre Cavalli Publicly display scheduleClosed   Amelia   Updated June 15, 2022 at 6:17am   2 Most recent comment from Aleksandar Vuković:Hello PierreThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.There used to be a 3rd party add- ...