We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nguyen Trung Son When hook not trigger if second customer booking service at same time with the first customerClosed   Amelia   Updated June 15, 2022 at 6:00am   2 Most recent comment from Aleksandar Vuković:Hello Nguyen.Thank you for your purchase.I wasn't able to replicate this locally, so would you mind sending us a screen recording showing us the behavior? Also, what's the minimum capacity ... Veronica Escandón I cant activate my domainClosed   wpDataTables   Updated June 14, 2022 at 8:58pm   2 Most recent comment from Miloš Jovanović:Hi, Veronica Thanks for reaching out to usUnfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and ... Jason Possible to remove "Rejected" as an option?Closed   Amelia   Updated June 14, 2022 at 8:50pm   6 Most recent comment from Miloš Jovanović:Hey, Jason It is no problem at all. Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding the CSS ... Riccardo Sartori LanguagesClosed   Amelia   Updated June 14, 2022 at 8:25pm   6 Most recent comment from Miloš Jovanović:Hey, RiccardoWe send our best regards, on behalf of the Team. We are truly happy that the issue is now resolved.Looking forward to reading your review, and of course, please let us know when you leav ... Heidi Amelia is only showing to logged in usersClosed   Amelia   Updated June 14, 2022 at 5:56pm   3 Most recent comment from Uroš Jovanović:Hello Heidi,Thank you for reaching out to us.Unfortunately, I cannot open the link in the first question in this ticket.Can you please elaborate on that?Looking forward to your reply. Bharat Bhushan Master-detail popup layout customizationClosed   Master-Detail Tables for wpDataTables   Updated June 14, 2022 at 3:56pm   10 Most recent comment from Miloš Jovanović:Hi, Jean , and BharatI will pass this request to our developers, they will do their best to add more customization for styling from the backend in the Master details popup as soon as possible.Plea ... Emily Activating purchase codeClosed   Amelia   Updated June 14, 2022 at 3:35pm   9 Most recent comment from Miloš Jovanović:Hey, Emily I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Allyson Woodrooffe Purchasing without bookingClosed   Amelia   Updated June 14, 2022 at 2:58pm   2 Most recent comment from Uroš Jovanović:Hello Allyson,Thank you for reaching out to us,My apologies for the additional questions, are you referring to the services not being displayed on the front-end and only bookable from the back-end?Pl ... Beatrice SPAM notificationsClosed   Amelia   Updated June 14, 2022 at 2:54pm   6 Most recent comment from Uroš Jovanović:Hello Beatrice,Unfortunately, I am not able to reproduce this as I had received the email in the main folder.Can you please try and use a different email for the SMTP connection?Looking forward to yo ... Mandy Oldfield Step bookingClosed   Amelia   Updated June 14, 2022 at 2:39pm   4 Most recent comment from Uroš Jovanović:Hello Mandy,Thank you for reaching out to us.In regards to bypassing the category step, there is currently no such option with Amelia's built-in features. Our developers are working on removing ... Gerhard Reus Coupon for EventsClosed   Amelia   Updated June 14, 2022 at 2:24pm   4 Most recent comment from Uroš Jovanović:Hello Gerhard,We have passed this suggestion a couple of months ago in regards to changing the logic with the coupon assignment to events/services our developers will work on it and hopefully it will ... Aaron Craig Adding all reoccurring appointment prices together to get a total for email notificationsClosed   Amelia   Updated June 14, 2022 at 1:35pm   4 Most recent comment from Uroš Jovanović:Hello Aaron,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Paul Spinelli creating a serviceClosed   Amelia   Updated June 14, 2022 at 1:12pm   2 Most recent comment from Aleksandar Vuković:Hello Paul.This approach is currently only possible with Events.You would need to create events for each day so a customer can choose an event that recurs on Monday, or Tuesday, Wednesday, etc. The na ... Neil Ho Excel files uploadingClosed Pre-purchase questions for wpDataTables   Updated June 14, 2022 at 12:10pm   3 Most recent comment from Miloš Jovanović:Hi, Neil I forgot to add this detail.In the free/Lite version, you can link an Excel file to a table. ( Up to 2 to 3 thousand rows, if the data is larger, we recommend to switch to the import metho ... Jacob Collins Removing a step from amelia booking formClosed   Amelia   Updated June 14, 2022 at 11:46am   2 Most recent comment from Uroš Jovanović:Hello Jacob,Looking through this thread: https://tmsplugins.ticksy.com/ticket/3063543/Did you manage to have this implemented on your website?Looking forward to your reply.