We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joe Yzquierdo Need help getting premium activatedClosed   wpDataTables   Updated June 13, 2022 at 4:13pm   3 Most recent comment from Miloš Jovanović:Hi, Joe  I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Warzone_Loadout Caching - Exclude Javascript filesClosed   wpDataTables   Updated June 13, 2022 at 4:11pm   12 Most recent comment from Miloš Jovanović:Hi, Warzone_LoadoutI am delighted to hear that this has been resolved. Thank you for letting us know and for the kind words. Anything else that we could assist with, please don't hesitate to cre ... Patrick New eventsClosed   Amelia   Updated June 13, 2022 at 4:09pm   4 Most recent comment from Miloš Jovanović:Hi, PatrickOh, i can see what you mean, when you have that many Events, it would be too much manual work to do all of that...We will do our best to implement an automated solution for this as soon as ... Juan Locations and Emploies not showing upClosed   Amelia   Updated June 13, 2022 at 3:45pm   2 Most recent comment from Miloš Jovanović:Hi, Juan Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Jens Eisemann Empty tablesClosed   wpDataTables   Updated June 13, 2022 at 3:37pm   8 Most recent comment from Miloš Jovanović:Hi, Jens My apologies once more for the waiting time.-I am happy to see that you manage to change the translation for the first point, that is great-For the second point, yes, the developers will do ... Jens Eisemann Slider with unlimitedClosed   wpDataTables   Updated June 13, 2022 at 4:36pm   8 Most recent comment from Miloš Jovanović:Hi, JensJust wanted to try to additionally explain about voting and the development for new features.Basically, the voting is used to determine how many users need certain features, and we do our best ... Jens Eisemann Conditional formatting with Cell content suffixClosed   wpDataTables   Updated June 13, 2022 at 3:23pm   5 Most recent comment from Miloš Jovanović:Hi, Jens My sincere apologies for the delayed response.-I can understand what you mean, and i agree, it would be better that way, and easier for conditional logic.The devs will do their best to wor ... Anoop Mathew Uluvathu New Version Step ways issueClosed Pre-purchase questions for Amelia   Updated June 13, 2022 at 3:13pm   2 Most recent comment from Uroš Jovanović:Hello Anoop,Thank you for reaching out to us.Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Ofek Sitbon Notification And Capacity IssuesClosed   Amelia   Updated June 13, 2022 at 2:29pm   24 Most recent comment from Miloš Jovanović:Hi, Ofek So sorry for all the waiting time. - Unfortunately i am still unable to log into the staging site I tried sitbonn.com  and  sitbonn.com/wp-admin  with  username and pass Admin/123456� ... EllisonEngenius search option within a filterClosed   Powerful Filters for wpDataTables   Updated June 13, 2022 at 1:56pm   12 Most recent comment from Miloš Jovanović:Hi, EllisonEngeniusNo problem at allThank you, we will certainly do our absolute best on this.If you have any other questions, we will be here to assist, please don't hesitate to open a new tick ... OLIVER DENSON Sync To OutlookClosed   Amelia   Updated June 13, 2022 at 1:52pm   2 Most recent comment from Uroš Jovanović:Hello Oliver,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Beatrice "Continue" button stylingClosed   Amelia   Updated June 13, 2022 at 1:36pm   5 Most recent comment from Aleksandar Vuković:Hey BeatriceThanks for getting back to us.We're glad to hear that the issues have been solved. Please feel free to reach out to us if you have any further questions. Markus Lauff payment providers disabledClosed Pre-purchase questions for Amelia   Updated June 13, 2022 at 1:28pm   2 Most recent comment from Uroš Jovanović:Hello Markus,Thank you for reaching out to us.The payment methods choice is not available in the lite version of the Amelia plugin. You can purchase the Amelia license and if you feel that the produc ... Pablo Kohler Custom hour range bookingClosed   Amelia   Updated June 13, 2022 at 11:48am   4 Most recent comment from Aleksandar Vuković:Hey PabloSorry for the delay.We'll make sure your suggestions are forwarded to our developers, but could you please check if they already exist on this page? If they do - vote for them, and if ... Brigitte Schweizer Feedback of using Amelia (my customer's feedback)Closed   Amelia   Updated June 13, 2022 at 11:46am   4 Most recent comment from Miloš Jovanović:Hi, Brigitte My sincerest apologies for the delayed response time.-No problem, i am happy to advise on the current limitations, and we will do our best to improve all the functionalities that we men ...