We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

amir spamClosed   Amelia   Updated June 8, 2022 at 9:10pm   3 Most recent comment from Stanislav Snagovskiy:Hello Amir, Thank you for reaching out to us. This usually happens if your mail is set to PHP. We strongly recommend changing the mail service setting to SMTP or Mailgun because the email that is sen ... Kyra Sundance Litespeed pluginClosed   wpDataTables   Updated June 8, 2022 at 5:56pm   11 Most recent comment from Miloš Jovanović:Hi, KyraAnd my apology for accidentally copying a piece of another message at the beginning. You probably got that in your email - i have edited the message here. Sorry about that. abiliweb custom fieldsClosed   Amelia   Updated June 8, 2022 at 5:07pm   6 Most recent comment from Stanislav Snagovskiy:Dear Sir/Madam, You are welcome, No problem at all, If you click on the Edit button: You will find those Custom Fields under the appropriate tab: If you need some further assistance, please don' ... Luis miguel LicenseClosed   Amelia   Updated June 8, 2022 at 3:03pm   4 Most recent comment from Uroš Jovanović:Hello Luis,Glad to be able to assist you.Please reach out to us if you have any other questions. Pesce Comunica serviceClosed   Amelia   Updated June 8, 2022 at 3:03pm   20 Most recent comment from Uroš Jovanović:Hello Pesce,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Naomi Martin A few questions before possible purchaseClosed Pre-purchase questions for Amelia   Updated June 8, 2022 at 2:11pm   2 Most recent comment from Miloš Jovanović:Hi, NaomiThanks for reaching out to us1. Is it possible to generate a list of all event attendees along with the form credentials they submitted upon booking?- Yes.  We have the "export" option, to e ... Scott Simpson Unable to Customize Clear Filter ButtonClosed   wpDataTables   Updated June 8, 2022 at 12:46pm   3 Most recent comment from Miloš Jovanović:Hi, Scott Thanks for reaching out to us Sorry about the delayed response time. Thank you for assisting us with useful information, as always, Jens. - 1. That is absolutely correct, you can follow Jen ... Litha Making nookings for different places on the same websiteClosed Pre-purchase questions for Amelia   Updated June 8, 2022 at 12:23pm   2 Most recent comment from Uroš Jovanović:Hello Litha,Thank you for reaching out to us.Our plugin currently supports time slot booking during one day, so if it is just renting co-working space for a couple of hours a day, then it is possible ... Tamara Zuckerman Multiple booking dates. Introduction to weaving.Closed   Amelia   Updated June 8, 2022 at 12:06pm   6 Most recent comment from Uroš Jovanović:Hello Tamara,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on t ... Tamara Zuckerman Front end Layouts - back end directionsClosed   Amelia   Updated June 8, 2022 at 11:16am   6 Most recent comment from Uroš Jovanović:Hello Tamara,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3057201 For future reference, please don't open ... Informatico Vivaldi Supporto Upload media by loggedout userClosed   wpDataTables   Updated June 8, 2022 at 10:41am   3 Most recent comment from Miloš Jovanović:Hi, Informatico Vivaldi Just wanted to add something to this, a correction. If this does not work, you can also create a user with ID 100, and add the upload_files capability to that user. Let me kno ... Adam Times not working AGAINClosed   Amelia   Updated June 8, 2022 at 10:01am   11 Most recent comment from Uroš Jovanović:Hello Adam,I have performed checks on your website and I can see both the 9 am and 6:30 pm time slots as available.Can you please test it out again and let me know if this is the case from your end as ... Lowe Marketing specific category in services catalog does not workClosed   Amelia   Updated June 8, 2022 at 9:50am   2 Most recent comment from Uroš Jovanović:Hello Lowe,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as tha ... amir special daysClosed   Amelia   Updated June 8, 2022 at 9:34am   8 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for clearing that up.Instead of adding two instances of the same date, you need to add the period for that date. Please check the screenshots below:Please test it out now and let ... Eddie Cleary Javascript + AmeliaClosed   Amelia   Updated June 8, 2022 at 8:28am   8 Most recent comment from Uroš Jovanović:Hello Chris,Thank you very much for that. I will have this passed to our developers and hope that this will be of use for the customers that need such functionality.Please reach out to us if you have ...