We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Derek Responsive design: can manual table collapse like simple table?Closed   wpDataTables   Updated June 17, 2022 at 6:22pm   4 Most recent comment from Miloš Jovanović:Hi, DerekApologies from all of us for the waiting time.We've been looking to give you any examples and more details about the simple tables' responsive behaviour versus the Manual/other tab ... Suprabha Dey Knowing about AMP compatibilityClosed Pre-purchase questions for wpDataTables   Updated June 17, 2022 at 6:07pm   2 Most recent comment from Miloš Jovanović:Hi, Suprabha Thanks for reaching out to usAt the moment, wpDataTables doesn't have an integration with AMP, and the plugin will not work correctly with it. However, there's a workaround by ... Bela Forminator VBAClosed Pre-purchase questions for wpDataTables   Updated June 17, 2022 at 4:23pm   2 Most recent comment from Miloš Jovanović:Hi, Bela Sorry for the delayed response.I am sorry, but it seems i did not understand exactly what is your goal. But i will do my best to give you some information for a start.1.We have integratio ... Marius Volden Step-by-step 2.0 bugClosed   Amelia   Updated June 17, 2022 at 2:31pm   7 Most recent comment from Christian:Great! Thanks, Marius. It worked great.CA Natalie Amelia Lite not working since updateClosed Pre-purchase questions for Amelia   Updated June 22, 2022 at 5:31pm   3 Most recent comment from Miloš Jovanović:Hi, Natalie  My apologies, i sent you the wrong message, then i realised you are using the Lite version of the plugin... Please let me know if your hosting is Bluehost, and if you isolated the  iss ... Shawn Pery Formidable Forms Front-End Column Visibility​Closed   wpDataTables   Updated June 24, 2022 at 6:04pm   7 Most recent comment from Miloš Jovanović:Hi, Shawn  My sincerest apologies for all the waiting time on this. I have been advised that the issue definitely lies with our SQL& PHP parser, and i know you already said that you tried to create ... Kevin Customising a specific element (price) in the package catalogueClosed   Amelia   Updated June 17, 2022 at 9:33am   4 Most recent comment from Miloš Jovanović:Thanks in advance. Hey, Kevin You're welcome, i am happy to helpI am delighted to hear that this has worked as intended, awesome. - Of course, if you encounter anything else that we might assis ... Michael Baker Can't get locations to display map - map errorClosed   Amelia   Updated June 16, 2022 at 10:27pm   4 Most recent comment from Miloš Jovanović:Hey, Michael I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great ... Herito Telecom & ICT PurphaseClosed Pre-purchase questions for Amelia   Updated June 16, 2022 at 4:07pm   5 Most recent comment from Miloš Jovanović:Hey, Herito Telecom & ICTThank you.Please don't hesitate to reach out to us if you need any assistance when you start setting everything up.Have a great day! ‘Fred Y-Axis LabelsClosed Pre-purchase questions for wpDataTables   Updated June 16, 2022 at 3:21pm   6 Most recent comment from Miloš Jovanović:Hi, Fred Apologies for the delayed responseUnfortunately, with custom callbacks, we can only provide examples, but can't fully provide support in that regard.We can recommend reaching out to WP ... Jens Eisemann conditional formatting - contains not workClosed   wpDataTables   Updated June 16, 2022 at 2:18pm   17 Most recent comment from Miloš Jovanović:Hi, Jens That is awesome, i will tell the devs that it worked for youThey will have to do additional testing on different setups, to make sure that it will properly work for everyone,before they imp ... Christian WooCommerce payment status not sent correctly to AmeliaClosed   Amelia   Updated July 15, 2022 at 10:06am   15 Most recent comment from Aleksandar Vuković:Hello Malzom.I sincerely apologize for the delay here but since this ticket is not yours, it didn't prompt any updates. The delay is totally on me.We booked an appointment with bank transfer, th ... Kahlil Nagi Mobile Step From Usability IssueClosed   Amelia   Updated June 16, 2022 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello Kahlil.1. This cannot be changed, but please feel free to add it as a feature suggestion on this page.2. This only happens on iPhones, but our developers are aware of the issue and they're ... Jon Package Booking - step 3Closed   Amelia   Updated June 16, 2022 at 12:42pm   5 Most recent comment from Aleksandar Vuković:Hello JonThe new form is still in Beta, so bugs are expected. Our developers included some fixes which will go in version 5.0.1, and there will also be a few minor updates to include more fixes.The fo ... Cameron W Bookings for hotedesk/meeting rooms?Closed   Amelia   Updated June 16, 2022 at 12:16pm   2 Most recent comment from Aleksandar Vuković:Hello CameronThank you for your purchase.I would go with creating an 8-hour service, and then create 6 different employees with 8-hour work hours. With this approach, each employee (hotdesk) would be ...