We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Melvin Multiple Mollie accountClosed   Amelia   Updated June 20, 2022 at 3:22pm   2 Most recent comment from Uroš Jovanović:Hello Melvin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... lance belew question about booking multiple hoursClosed   Amelia   Updated June 20, 2022 at 2:53pm   2 Most recent comment from Uroš Jovanović:Hello Lance, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Nemanja Bogdanovic URL QUERIESClosed   Amelia   Updated June 20, 2022 at 2:52pm   2 Most recent comment from Miloš Jovanović:Hi, Nemanja Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Graham Cathcart Importing Google SheetsClosed Pre-purchase questions for wpDataTables   Updated June 20, 2022 at 1:41pm   2 Most recent comment from Miloš Jovanović:Hi, Graham Sorry for the delayed answer-Our Lite version is quite limited, yes.But we have this Demo which you can use to try out linking to Google Sheets on this link.This Demo has full capabilitie ... Matthew Kirkland Feature InformationClosed   Amelia   Updated June 20, 2022 at 1:38pm   3 Most recent comment from Aleksandar Vuković:Hey MatthewWe're sorry to hear you won't be using the plugin after purchase.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand ... Riccardo Sartori Event calendar not loadingClosed   Amelia   Updated June 20, 2022 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello RiccardoWe can't say what's going on without taking a look.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a l ... Shaquelle Plato Employee Reviews After The JobClosed Pre-purchase questions for Amelia   Updated June 20, 2022 at 1:07pm   2 Most recent comment from Uroš Jovanović:Hello Shaquelle,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Celia Rousset Email notifications failling to sendClosed   Amelia   Updated June 20, 2022 at 12:38pm   11 Most recent comment from Uroš Jovanović:Hello Celia,Glad to hear that you managed to find the solution to this issue.Please reach out to us if you have any other questions. Samuel Plugin Not LoadingClosed   Amelia   Updated June 20, 2022 at 12:25pm   9 Most recent comment from Aleksandar Vuković:You're welcome, Samuel, glad I could help!Please feel free to reach out to us if you have any further questions. Jiavanna Medlock email functionClosed   Amelia   Updated June 20, 2022 at 12:24pm   9 Most recent comment from Uroš Jovanović:Hello Jiavanna,Thank you for providing me with the admin credentials.I have performed checks from the back-end and I have tried using my SMTP credentials and it works properly.This means that the i ... Anastassia Arzumanova Compatibility with Studio NinjaClosed Pre-purchase questions for Amelia   Updated June 20, 2022 at 12:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Anastassia.Please feel free to reach out to us if you have any further questions. sumit "Allow admin to book appointment at any time" not workingClosed   Amelia   Updated June 20, 2022 at 12:16pm   8 Most recent comment from Uroš Jovanović:Hello Daniel,Glad to hear that.Please reach out to us if you have any other questions. Matt Melton Employee Self AssignClosed   Amelia   Updated June 20, 2022 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Matt,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Rupesh Yadav Google Map integration in locationClosed   Amelia   Updated June 20, 2022 at 11:26am   2 Most recent comment from Aleksandar Vuković:Hello RupeshThank you for your purchase.There is no tutorial for this.You need to enable Google Map API Keys on your Google account (enabling all necessary APIs from the screenshot below), and have� ... Mark Quick questionClosed Pre-purchase questions for Amelia   Updated June 20, 2022 at 11:16am   2 Most recent comment from Miloš Jovanović:Hi, Mark Thanks for reaching out to usAbsolutely, you can do all this with Amelia-You can add various custom fields, for customers to answer before being able to complete and pay for the booking.Ple ...