We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mee Second row in the bottom of the tableClosed   wpDataTables   Updated June 22, 2022 at 10:00am   6 Most recent comment from Miloš Jovanović:Hi, Mee Thank you for clarifying this.As you know, we currently don't still have the feature for dynamic headers.I suppose that you perhaps already suggested this on our feature suggestions pa ... Yash Kanthale SuggetionClosed   Amelia   Updated June 22, 2022 at 9:53am   4 Most recent comment from Marko Davidović:Hello Yash,When creating a package, you can specify how long the package will be valid. If you want it to be valid for 15 days from now, you can set that If you want it to be valid for a month, you ca ... Mee Column width with horizontal scrollClosed   wpDataTables   Updated June 22, 2022 at 9:42am   6 Most recent comment from Miloš Jovanović:Hey, Mee No problem at all.Let me know if you encounter anything else regarding thisAnd if you have any other questions, don't hesitate to open a new ticket. Andrew Khleif wpameliaClosed   Amelia   Updated June 22, 2022 at 9:08am   3 Most recent comment from Marko Davidović:Hello Andrew, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3069167/ For futur ... Mee WP Datatables cURL Error 28 most of my tables after update!!!Closed   wpDataTables   Updated June 22, 2022 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello Mee, thank you for reaching out to us.1. If you're using the API method: This error is returned by the function wp_remote_get which uses cURL in the background. The client's server ... Kyra Sundance Can I link to a search filter?Closed   Master-Detail Tables for wpDataTables   Updated June 22, 2022 at 8:33am   3 Most recent comment from Uroš Jovanović:Hello Kyra,Glad to hear that you were able to find the solution.Please reach out to us if you have any other questions. Olivier Carré Feature : allow customers to select multiple employees for one serviceClosed Pre-purchase questions for Amelia   Updated June 22, 2022 at 7:55am   2 Most recent comment from Marko Davidović:Hello Olivier, Thank you for your interest in our product.Unfortunately, currently, this feature is not built-in in Amelia. We do not have such information for now.If you have any further questions pl ... Christoffer Daily time slotClosed   Amelia   Updated June 22, 2022 at 7:27am   2 Most recent comment from Marko Davidović:Hello Christoffer, Thank you for reaching out to us.Unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that ... Mark Smith Booking App - Customer Location PickerClosed   Amelia   Updated June 22, 2022 at 6:27am   2 Most recent comment from Marko Davidović:Hello Mark, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Features are ... Huw Changing $ to £Closed   Amelia   Updated June 21, 2022 at 5:57pm   3 Most recent comment from Miloš Jovanović:Hi, HuwThanks for reaching out to us- That is correct, as Chris saidThat is very kind of you, thanks for helping us.-Huw, let us know if you encounter any issues or if you have any questions. Lo Do not show capacity in list, but final ticketsClosed   Amelia   Updated June 21, 2022 at 5:43pm   5 Most recent comment from Miloš Jovanović:Hi, LoFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Desi Arnez Duplicating tables on front endClosed   wpDataTables   Updated June 21, 2022 at 5:31pm   2 Most recent comment from Miloš Jovanović:Hi, Desi  Sorry for the extreme delay on the other ticket.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/306609 ... Mario booking multiple servicesClosed   Amelia   Updated June 21, 2022 at 4:18pm   4 Most recent comment from Uroš Jovanović:Hello Mario,This will be overwritten with the next update, so you will have to add this with each update of the Amelia plugin.Please let me know if you need further assistance. Michael Montefusco Getting data in DataTablesClosed   wpDataTables   Updated June 21, 2022 at 2:29pm   6 Most recent comment from Miloš Jovanović:Hey, Michael I accidentally somehow copied a piece of a wrong message to you at the beginning here.I edited it on the reply on Ticksy, but you received it on Email.Sorry about that.Let me know if ... P Changing colors of filtersClosed   wpDataTables   Updated June 21, 2022 at 2:03pm   2 Most recent comment from Miloš Jovanović:Hi, PFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond t ...