We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Cross adding links to a tableClosed Pre-purchase questions for wpDataTables   Updated June 29, 2022 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.You can add a column in Excel that contains HTML that can be rendered as a link in the table that you created by linking an Excel sheet.Here is an example ... IC Concept URGENT Bookings 5 min before closingClosed   Amelia   Updated June 29, 2022 at 3:24pm   4 Most recent comment from Uroš Jovanović:Hello, Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. dice suzuki email notificationnot being sentClosed   Amelia   Updated June 29, 2022 at 2:51pm   8 Most recent comment from Miloš Jovanović:Hi, diceI just forgot to add, if you go ahead with keeping to use the WP Mail SMTP Plugin, you have correctly set Amelia, in the Amelia settings > Notification settings, keep the WP Mail as the chos ... Sergey ‘global’ search block -Closed Pre-purchase questions for wpDataTables   Updated June 29, 2022 at 1:20pm   5 Most recent comment from Miloš Jovanović:Hi, SergeyFirstly my sincerest apologies for all the waiting time.Thank you very much for the screenshots ( with the additional drawings, i liked this detail );I have a couple of ideas why this is ... Bertrand Escaffre force a coupon codeClosed   Amelia   Updated June 29, 2022 at 12:40pm   2 Most recent comment from Marko Davidović:Hello Bertrand, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. When creating a coupon you can specify how many times the coupon will be able to be u ... Tony Perin refundClosed   Amelia   Updated June 29, 2022 at 12:00pm   2 Most recent comment from Marko Davidović:Hello Tony, Thank you for reaching out to us.We checked in our system and a refund was sent to you. Can you please check again?We wish you all the best. joost weesie Timeslots for booking toolClosed Pre-purchase questions for Amelia   Updated June 29, 2022 at 11:35am   2 Most recent comment from Marko Davidović:Hello Weesie, Thank you for reaching out to us.Thus the slots that will be displayed on the front depends on the working hours of the employee. You need to go to Amelia/employee/working hours and set ... sebastien Boyer Not workingClosed   Amelia   Updated June 29, 2022 at 11:31am   2 Most recent comment from Marko Davidović:Hello Sebastien, Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site one every service?  2. If they are, is the employee assigned to these services? ... amir Email reminder and cronClosed   Amelia   Updated June 29, 2022 at 11:01am   4 Most recent comment from Uroš Jovanović:Hello Amir,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to ... Peter Nordin Sms nummer is americanClosed   Amelia   Updated June 29, 2022 at 10:49am   2 Most recent comment from Uroš Jovanović:Hello Peter,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3073137 For future reference, please don't open ... Celine Böse Email + Phone mandatoryClosed   Amelia   Updated June 29, 2022 at 10:46am   3 Most recent comment from Marko Davidović:Hello Celine, We are glad to hear that everything has been resolved. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Amol Time slots in AmeliaClosed   Amelia   Updated June 29, 2022 at 10:11am   10 Most recent comment from Aleksandar Vuković:Hi again.Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If yo ... YARIN problam with "Create a Chart"Closed   wpDataTables   Updated June 29, 2022 at 9:53am   2 Most recent comment from Uroš Jovanović:Hello Yarin,Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one. Thank you for your patience. Jason Rescheduling function not working!Closed   Amelia   Updated June 29, 2022 at 8:02am   7 Most recent comment from Uroš Jovanović:Hello Jason,Glad to hear that.Looking forward to your reply. Hasse Can't see the booked appointmentsClosed   Amelia   Updated June 28, 2022 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi, Khalil Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ...