We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lype98 Packages throw an error when trying to select a date in the calendarClosed Pre-purchase questions for Amelia   Updated June 30, 2022 at 10:50am   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category this is a pre-purchase category. The reason we ask ... Erez Float field from CSV filesClosed   wpDataTables   Updated June 30, 2022 at 10:49am   2 Most recent comment from Uroš Jovanović:Hello Erez,Thank you for reaching out to us.1. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Roy Questions about pluginClosed   Amelia   Updated June 30, 2022 at 10:37am   2 Most recent comment from Marko Davidović:Hello Roy, Thank you for reaching out to us.When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to dif ... Lowe Marketing Google calendar APIClosed   Amelia   Updated June 30, 2022 at 9:57am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Amelia does not have a time zone, it inherits a time zone from WordPress. You can read more about that in our article Time Zones with Amelia If your employees ... Mariano Arias Update Amelia to V5.0Closed   Amelia   Updated June 30, 2022 at 9:56am   4 Most recent comment from Uroš Jovanović:Hello Mariano,Thank you for reaching back to us.Our developers are working on resolving this issue, but unfortunately, there is no ETA at the moment.Please let us know if you have any other questions ... Lowe Marketing Manager panelClosed   Amelia   Updated June 30, 2022 at 9:53am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.That is not possible and unfortunately will never be possible. The admin has access to everything on the back end while the employee can only see the appointmen ... Bert Question about timepickerClosed Pre-purchase questions for wpDataTables   Updated June 30, 2022 at 9:45am   5 Most recent comment from Uroš Jovanović:Hello Bert,Thank you for your patience.Unfortunately, this is currently not possible with wpDataTables' built-in features to display milliseconds. We carefully follow customers' requiremen ... IC Concept Specify duration of service based on employeeClosed   Amelia   Updated June 30, 2022 at 9:26am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.Please reach out to us if you have any other questions. Duncan Event attendee detailsClosed   Amelia   Updated June 30, 2022 at 9:23am   2 Most recent comment from Uroš Jovanović:Hello Duncan,Thank you for reaching out to us.If you are referring to the additional people that a person brings with them to the event, that is currently not possible but we have a plan to include t ... Noah Hebert FormattingClosed   Master-Detail Tables for wpDataTables   Updated June 30, 2022 at 9:16am   4 Most recent comment from Aleksandar Vuković:You're welcome, Noah.Glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Francesco Sacco Mail notificationClosed   Amelia   Updated June 30, 2022 at 8:48am   4 Most recent comment from Marko Davidović:Hello Francesco,If the test notification work this tells us that everything is working as it should. Please send us the URL of the page where Amelia is for so that we can test. But we advise you to co ... Jean-Paul Messerli add second E-Mail to employeeClosed   Amelia   Updated June 30, 2022 at 7:41am   7 Most recent comment from Uroš Jovanović:Hello Jean-Paul,Glad to hear that.Please reach out to us if you have any other questions. Daniel Dowling Cant select booking day for this monthClosed   Amelia   Updated June 30, 2022 at 7:41am   6 Most recent comment from Uroš Jovanović:Hello Daniel,Unfortunately, it is still the same issue when I try to log into the back-end. Matthias Help in configuring multiple sitesClosed   Amelia   Updated June 29, 2022 at 5:13pm   2 Most recent comment from Miloš Jovanović:Hi, Matthias Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Mikel calendar missing new steb by step booking formClosed   Amelia   Updated June 29, 2022 at 3:40pm   5 Most recent comment from Miloš Jovanović:Hey, Mikel Firstly my sincerest apologies for all the waiting time. We had an unusual number of tickets which has slowed us down immensely. Thank you very much for all your patience. We will do our ...