We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mustapha Riaz Amelia booking has Disappeared from my front end booking page following update?Closed   Amelia   Updated June 30, 2022 at 1:42pm   4 Most recent comment from Marko Davidović:Hello Mustapha,Thank you for the link. We tested this on several mobile devices and a booking form was displayed on every phone. We are sending you a few screenshots from one of them where you can see ... Philipp Hofstetter Catalog Template in ElementorClosed   Amelia   Updated June 30, 2022 at 1:37pm   2 Most recent comment from Uroš Jovanović:Hello Philipp,Thank you for reaching out to us.It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues ... Michael Baker How to allow user to select "Zoom" or "Google Meet" in booking?Closed   Amelia   Updated June 30, 2022 at 1:34pm   4 Most recent comment from Uroš Jovanović:Hello Michael,You can add a custom field with multiple options but there is currently no option for it to have conditional logic that will impact if the notification will have the Zoom or Google Meet ... Josep LLordés NotificacionesClosed   Amelia   Updated June 30, 2022 at 1:23pm   2 Most recent comment from Marko Davidović:Hello Josep, Thank you for reaching out to us.If you want to receive this information in your notifications you need to add custom field placeholders in the notifications that will be sent Hope this ... Sebastian Adrian-Kalchhauser Step-by-Step form color customisationClosed   Amelia   Updated June 30, 2022 at 1:15pm   6 Most recent comment from Aleksandar Vuković:Thank you, Sebastian!Feel free to send us your suggestions at any timeKind regards! Mustapha Riaz Amelia 5.0 BrokenClosed   Amelia   Updated June 30, 2022 at 1:14pm   9 Most recent comment from Aleksandar Vuković:Hey MustaphaI'll send you a new version that contains a fix for similar issues. Install that, purge all cache on your server (site) and your browser, and test again.Please let me know if this h ... Zaid Ismail Problem with Outlook Calendar IntegrationClosed   Amelia   Updated June 30, 2022 at 1:09pm   8 Most recent comment from Marko Davidović:Hello Zaid,Thank you for the additional information. I passed on all your information to my colleague, who is already working on your issue. Tomas Ocadly Accept from emailClosed   Amelia   Updated June 30, 2022 at 1:07pm   2 Most recent comment from Uroš Jovanović:Hello Tomas,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Emmanuel MeetMyPsy Coupon RequiredClosed   Amelia   Updated June 30, 2022 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Emmanuel, As we mentioned in the previous ticket, unfortunately, currently, this feature is not built-in Amelia. And what you want can't be achieved at this moment. I'll kindly ask yo ... BFM Mobile Font SizeClosed   Amelia   Updated June 30, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not recommend changing Amelia's default look. But if you can modify via custom CSS ... Ahsan Ramzan testingClosed Pre-purchase questions for Amelia   Updated June 30, 2022 at 12:50pm   5 Most recent comment from Marko Davidović:Hello Ahsan,Unfortunately, currently, this feature is not built-in in Amelia. Booking forms of Amelia are designed in that way and the step cant be removed unfortunately. You can set that the price fo ... Zeba Lyra Euzebyo Error in MSSQL Drivers (separate DB connection)Closed   wpDataTables   Updated June 30, 2022 at 12:21pm   18 Most recent comment from Miloš Jovanović:Hey, Zeba Thank you for understanding.No problem at all.I will certainly pass the feedback and all the details to the management and the devs Team, so they will do their best to extend the documenta ... Gamal Elwazeery Woocommerce Orders?Closed Pre-purchase questions for Amelia   Updated June 30, 2022 at 11:46am   2 Most recent comment from Marko Davidović:Hello Gamal, Thank you for reaching out to us.Amelia has integration with WooCommerce, but when you book an appointment for a customer on the back the only way to pay in that case is on-site. Booking ... Laura Fetherstonhaugh Hide payment tabClosed   Amelia   Updated June 30, 2022 at 11:29am   5 Most recent comment from Marko Davidović:Hello Laura (and Chris),We are glad to see that our clients support each other.It may be possible with some custom coding but we do not recommend it. The booking forms of Amelia are so designed and fi ... Marcelo Coelho pre-purchaseClosed Pre-purchase questions for Amelia   Updated June 30, 2022 at 11:15am   2 Most recent comment from Marko Davidović:Hello Marcelo, Thank you for your interest in our product.We will try to answer your question as best as we can1. - Is it possible to have a control of the student's presence, marking who came a ...