We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tj Williams my download is not workingClosed   Amelia   Updated June 28, 2022 at 8:32am   2 Most recent comment from Marko Davidović:Hello Tj, Thank you for reaching out to us.We don't know what happened and you can download it from our store at any time. There shouldn't be any issue with that we have tested it and we se ... João Lopes Webhooks customer emailClosed   Amelia   Updated June 28, 2022 at 7:22am   3 Most recent comment from Marko Davidović:Hello João, We are glad that everything has been sorted out. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Kim Upright Extracting a JSON string fromClosed   wpDataTables   Updated June 30, 2022 at 1:17pm   7 Most recent comment from Miloš Jovanović:Hi, KimSorry for all the waiting time. I got advised by my senior colleagues, they looked at all the details. What you would need to do here is to unserialize the JSON data. This falls under advanced ... Justin Service extras not being displayedClosed   Amelia   Updated June 27, 2022 at 8:50pm   2 Most recent comment from Miloš Jovanović:Hi, JustinI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3071160/ For future reference, please don't open m ... Justin Amelia Plugin Extras BugClosed   Amelia   Updated June 27, 2022 at 8:50pm   2 Most recent comment from Miloš Jovanović:Hi, JustinI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3071160/ For future reference, please don't open m ... Yamil Insaurralde Using Placeholders on Conditional FormattingClosed   wpDataTables   Updated June 30, 2022 at 1:22pm   6 Most recent comment from Miloš Jovanović:Hey, Yamil Sorry for the delayI have confirmed it with the developers.- I am sincerely sorry to disappoint you, but at this time, this is not achievable with any of the functionalities in our plugi ... Adam Pre-filter calculation shortcodeClosed   wpDataTables   Updated June 27, 2022 at 4:47pm   4 Most recent comment from Miloš Jovanović:Hi, Adam  Sorry for all the waiting time. Basically, at this time, the only way how you can achieve this by using a shortcode, is if the table is on the same page with the SUM shortcode. So, lets� ... Nathan Mutliple bookingClosed   Amelia   Updated June 27, 2022 at 2:48pm   4 Most recent comment from Uroš Jovanović:Hello Nathan,Thank you for your feedback. I will forward this to our management team directly and hope that this will be integrated with the next couple of updates, but I cannot provide you with the E ... Amsi Step-By-Step 2.0 integration with BuddyBossClosed Pre-purchase questions for Amelia   Updated June 27, 2022 at 2:45pm   4 Most recent comment from Uroš Jovanović:Hello Amsi,I have performed further checks and unfortunately, there is currently no option to add the new booking form to the Buddyboss user profile page.We will work on applying the new booking form ... Nisa Dennis data tableClosed Pre-purchase questions for wpDataTables   Updated June 27, 2022 at 2:09pm   2 Most recent comment from Miloš Jovanović:Hi, Nisa  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... ERYILMAZ Izzet Calendar locked & Form not updatingClosed   Amelia   Updated June 28, 2022 at 7:07am   13 Most recent comment from Marko Davidović:Hello Izzet,We just got the feedback from our colleagues and they have told us that your ReCaptcha key is not good. Once you disable or change it everything should be fine.Hope this helps. Belair Test and questionClosed Pre-purchase questions for Amelia   Updated June 27, 2022 at 1:48pm   7 Most recent comment from Uroš Jovanović:Hello Belair,Can you please update the Amelia plugin to the latest version (5.2) as there has been a fix for this issue on the 5.0 version of the Amelia plugin? Please let me know if it works or not. ... Chuck Mannella Email Notifications TemplateClosed   Amelia   Updated June 27, 2022 at 1:45pm   9 Most recent comment from Uroš Jovanović:Hello Chuck,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Julien Client stopClosed   Amelia   Updated June 27, 2022 at 1:23pm   2 Most recent comment from Uroš Jovanović:Hello Julien,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Theo Showing one entry in a table/chart for a userClosed Pre-purchase questions for wpDataTables   Updated June 30, 2022 at 1:08pm   5 Most recent comment from Miloš Jovanović:Hi, Theo I apologise for the waiting time, after consultations with senior colleagues, i realised i made a mistake. For the Gravity forms, we actually don't have any placeholders available. If yo ...