We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ayishah Joanna Swiecinska PADDLE.NET* TMSPLUGINClosed Pre-purchase questions for Amelia   Updated July 1, 2022 at 8:50pm   11 Most recent comment from Miloš Jovanović:Hi, Ayishah An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.Your websi ... Jose Luis Romero Shortcodes Inside CellsClosed Pre-purchase questions for wpDataTables   Updated July 1, 2022 at 8:18pm   2 Most recent comment from Miloš Jovanović:Hi, Jose Thanks for reaching out to usDid you try to use the Parse shortcodes setting in the main plugin settings here?If you already tried this, but it won't work to return the data from the ... Matteo Vasti translation languageClosed Pre-purchase questions for wpDataTables   Updated July 1, 2022 at 1:45pm   8 Most recent comment from Miloš Jovanović:Hi, Clément I can see the posted feature suggestion - thank you very much for creating it , i will make sure that our developers check it out;and we will place it on their "to-do" list.As more use ... Romain Dorrho Add qr code to my formClosed   Amelia   Updated July 1, 2022 at 1:38pm   4 Most recent comment from Miloš Jovanović:Hi, Romain No problem, i am happy to assist or to advise in any way.If you have any other questions, please don't hesitate to reach out to us with a new ticket for any question or issue.Thank y ... Clara Different prices for same eventClosed   Amelia   Updated July 1, 2022 at 1:30pm   4 Most recent comment from Marko Davidović:Hello Clara,As always it was our pleasure. We are glad that we were able to help you. We wish you a lovely weekend. Wim Custom Fields don't show in booking formClosed   Amelia   Updated July 1, 2022 at 11:41am   18 Most recent comment from Aleksandar Vuković:That could be a conflict with something.I can see the direct login link for your website in another ticket, so I'll check it out and respond to you there. Gila Dávid One employee same time multiple LocationsClosed   Amelia   Updated July 1, 2022 at 11:38am   2 Most recent comment from Marko Davidović:Hello Gila, Thank you for reaching out to us. Yes, you can have one employee in multiple locations but not at the same time. Amelia's logic is that one employee can't be in two or more place ... Dimitris Vayenas Functionality/DocumentationClosed   wpDataTables   Updated July 1, 2022 at 11:02am   8 Most recent comment from Uroš Jovanović:Hello Dimitris,Thank you very much for your kind words. My colleague will work on this ticket as soon as possible.Please let us know if you have any other questions. Andrew Kennedy Add new item to dropdown selection in front end edit view.Closed   wpDataTables   Updated July 1, 2022 at 10:10am   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you for reaching out to us.Unfortunately, that is still not possible with wpDataTables' built-in features as it was not implemented. Have you suggested this feature on the feat ... EVRARD AMELIA messaging systemClosed   Amelia   Updated July 1, 2022 at 9:20am   6 Most recent comment from Marko Davidović:Hello Evrard, Yes, the payment method is on-site. We are not familiar with the mail log and we do not know how it works with Amelia. And we can not advise you to rely on them to show you all the info ... Jean-Paul Messerli font color on button below calenderClosed   Amelia   Updated July 1, 2022 at 8:16am   3 Most recent comment from Marko Davidović:Hello Jean-Paul, Thank you for reaching out to us.If you use our new booking form 2.0, you have a special option in the customize section where you can style the look of the button as you like. We are ... Jean-Paul Messerli Change or turn off Text in payment sectionClosed   Amelia   Updated June 30, 2022 at 2:42pm   10 Most recent comment from Uroš Jovanović:Hello Jean-Paul,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefu ... Hasnain I need a refund for the app as it is not working for what we needClosed   Amelia   Updated June 30, 2022 at 2:24pm   2 Most recent comment from Uroš Jovanović:Hello Hasnain,Thank you for reaching out to us.I have passed this question to our level 2 support team and we will provide you with an update as soon as we have one. Thank you for your patience. Manuela Working hours settings are not appliedClosed   Amelia   Updated June 30, 2022 at 2:23pm   4 Most recent comment from Uroš Jovanović:Hello Manuela,In order for the working hours and breaks to be applied to the front-end, you will need to add the breaks in the Work hours settings on the Amelia/Employees page.Please let me know if t ... Slick Design Please enable: Employees create new CustomerClosed   Amelia   Updated June 30, 2022 at 2:15pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us and thank you for your feedback.We have a plan to add this feature in one of the future updates, but there is no ETA on when this will be implemented as there ar ...