We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Noelle Leahy Auto-update by SitegroundClosed   Amelia   Updated June 24, 2022 at 1:36pm   5 Most recent comment from Aleksandar Vuković:Hello NoelleSorry for the late response.We haven't had many reports that would lead us to believe there's an issue with Amelia's auto-update feature. A lot of our customers use SiteGrou ... Dieter Roylance Appointment Calendar Not Showing on WebsiteClosed   Amelia   Updated June 24, 2022 at 1:24pm   2 Most recent comment from Marko Davidović:Hello Dieter, Thank you for reaching out to us.In order for Amelia's booking form to be displayed, you need to place the appropriate shortcode on a specific page. Please tell me, did you do that? ... Nael Amelia Emloyees, servicesClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 1:17pm   2 Most recent comment from Marko Davidović:Hello Nael, Thank you for your interest in our product.You have no limits on how many employees you can create as far as Amelia is concerned. We have no insight into how many of our customers have em ... Kamel Berlime Amelia Not DisplayingClosed   Amelia   Updated June 24, 2022 at 12:50pm   13 Most recent comment from Uroš Jovanović:Hello Kamel,I tested it out again and the cooking forms are loaded fine on the front end.Can you please double-check from your end and let me know if it works or not?Looking forward to your reply. Marina Latest Amelia booking formClosed   Amelia   Updated June 24, 2022 at 12:24pm   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for reaching out to us.Thank you for the compliments, we will continue to work on the new form and improve it. We are not quite sure what exactly the issue is but currently for ... Kate Mckee Maximum EmployeesClosed   Amelia   Updated June 24, 2022 at 12:08pm   10 Most recent comment from Aleksandar Vuković:You're welcome, Kate, glad I could help.Please feel free to reach out to us if you have any further questions. Miranda Graat Plug-in does not send the notification mailsClosed   Amelia   Updated June 24, 2022 at 11:57am   10 Most recent comment from Marko Davidović:Hello Miranda, We have checked and saw that you have some MySQLi issue on the staging site You need to activate these drivers via cPanel Looking forward to your reply. Steven Fatal Error after updateClosed   Amelia   Updated June 24, 2022 at 11:22am   5 Most recent comment from Uroš Jovanović:Hello Steven,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on t ... Prokopis Question about paymentsClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 11:13am   2 Most recent comment from Uroš Jovanović:Hello Prokopis,Thank you for expressing interest in the Amelia plugin.When any of the online payment methods are selected, the payment will immediately go through even though there is the default app ... Fred Reservation doesn't work anymoreClosed   Amelia   Updated June 24, 2022 at 10:38am   16 Most recent comment from Uroš Jovanović:Hello Fred,For this purpose, you need to change the redirect URL in the settings of the specific service.Hope this helps you.Please reach out to us if you have any other questions. Evan Delete Events TagsClosed   Amelia   Updated June 24, 2022 at 10:35am   4 Most recent comment from Uroš Jovanović:Hello Evan,The only way for deleting Events' tags is in your database, unfortunately. There isn't a possibility of deleting them in the WP backend. So, you need to access your database, ope ... Yash Kanthale Package RelatedClosed   Amelia   Updated June 24, 2022 at 10:24am   2 Most recent comment from Uroš Jovanović:Hello Yash,Thank you for reaching out to us.Can you please elaborate on what you are referring to in your query?Looking forward to your reply. David Packages not showing up on the backendClosed   Amelia   Updated June 24, 2022 at 10:04am   2 Most recent comment from Miloš Jovanović:Hi, David Sorry for the delayed response.-Here is what you can do.You will probably have to reinstall Amelia, with these steps. Make sure that you have latest Amelia version downloaded and ready to ... Pawel Stelmach Locations & ConsultantsClosed Pre-purchase questions for Amelia   Updated June 24, 2022 at 9:42am   4 Most recent comment from Uroš Jovanović:Hello Pawel,Unfortunately, that is currently not possible, as you can only set one location per time period.Hope this helps you.Please reach out to us if you have any other questions. João Lopes Appointments view in backend not workingClosed   Amelia   Updated June 24, 2022 at 9:40am   4 Most recent comment from Marko Davidović:Hello João, There is no need for that. You started solving the issue with a colleague and you will resolve it with him. We have the same procedures for solving issues if you start with someone else ( ...