We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Azin Mehrjou adding a package to a clientClosed   Amelia   Updated June 27, 2022 at 12:46pm   2 Most recent comment from Marko Davidović:Hello Azin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. When buying a package, the client must buy the package from the front. Currently, there i ... Melinda Days vs Hourly DurationsClosed   Amelia   Updated June 27, 2022 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Melinda,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3070473/ For future reference, please don't ope ... BFM Day placeholderClosed   Amelia   Updated June 27, 2022 at 11:40am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature/plaeholder is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Feature ... Maxime SANCHEZ Email notification and sms don’t workClosed   Amelia   Updated June 27, 2022 at 11:39am   6 Most recent comment from Miloš Jovanović:Hi, Maxime Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Zeba Lyra Euzebyo Table relations foreign-key doesn't work on PostgreSQLClosed Pre-purchase questions for wpDataTables   Updated June 27, 2022 at 11:27am   36 Most recent comment from Miloš Jovanović:Hey, Zeba Thank you again for the wonderful review, and all the kind words,i can not express how much it means to us.We will of course, do our best to advise as much as possible on the other ticket ... Michal Chart.js datalabes → PluginClosed   wpDataTables   Updated June 27, 2022 at 11:24am   7 Most recent comment from Miloš Jovanović:Hi, Michal No problem.Yes, i hope so as well, we will see, and the developers will certainly do their best to add this as soon as possible.Thank you Michal Filter Range is not updated with data updateClosed   wpDataTables   Updated June 27, 2022 at 11:23am   7 Most recent comment from Miloš Jovanović:Hi, Michal Yes, i can completely understand your position, and i am sorry about this...I would love to be able to assist further, but as you can see, unfortunately, it turned out to be a higher leve ... Maxime SANCHEZ Impossible to access customer pannelClosed   Amelia   Updated June 27, 2022 at 11:12am   9 Most recent comment from Aleksandar Vuković:I'll take a look at it, Maxime, and help our agents respond as soon as possible if I find anything. Debbie Hughes Hughes HIGH PRIORITY: CANNOT SCHEDULE APPOINHTMENTS FOR NEXT 7 DAYSClosed   Amelia   Updated June 27, 2022 at 11:11am   9 Most recent comment from Miloš Jovanović:Hi, DebbieSorry for the delay, i checked with developers.Thank you for confirming all the details.The developers  flagged this as a bug, you are correct - in versions before 5.0 ,  we were able to ... Malzom Remove Employee Name from the woocommerce invoiceClosed   Amelia   Updated June 27, 2022 at 11:03am   2 Most recent comment from Marko Davidović:Hello Malzom, Thank you for reaching out to us.You choose which information will be sent to WooCommerce by setting the metadata in Amelia / payments / set metadata and description. There you set up pl ... Derek AN ERROR APPEARED AFTER PURCHASE AND I CAN'T GO ONClosed   wpDataTables   Updated June 27, 2022 at 10:44am   4 Most recent comment from Uroš Jovanović:Hello Derek,I responded on this ticket in regards to this issue:Looking forward to your reply on that ticket. alexis denorme ask for technical informationClosed   Amelia   Updated June 27, 2022 at 9:53am   2 Most recent comment from Miloš Jovanović:Hi, alexisFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Jessica After hour feeClosed   Amelia   Updated June 27, 2022 at 9:15am   2 Most recent comment from Marko Davidović:Hello Jessica, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Prices in Amelia depend on the price of the service, but also on the employee. You can ... Giam Show Services and Packages in 1 Booking FormClosed   Amelia   Updated June 27, 2022 at 9:00am   7 Most recent comment from Uroš Jovanović:Hello Giam,Glad to be able to assist you.Please reach out to us if you have any other questions. Natalya Aversa WooCommerceClosed Pre-purchase questions for Amelia   Updated June 27, 2022 at 8:53am   2 Most recent comment from Marko Davidović:Hello Natalya, Thank you for reaching out to us.In the Amelia Lite version, the only payment method available to you is on-site. With every other paid license you can use all the other payment methods ...