We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew Karr Cannot download latest version 4.4Closed   wpDataTables   Updated June 28, 2022 at 7:43pm   2 Most recent comment from Miloš Jovanović:Hi, Andrew Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... SAULO DA COSTA MOREIRA lentidão no meu sistemaClosed   Amelia   Updated June 28, 2022 at 7:39pm   2 Most recent comment from Miloš Jovanović:Hi, SAULO Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Roma About lessonsClosed Pre-purchase questions for Amelia   Updated June 28, 2022 at 7:04pm   4 Most recent comment from Miloš Jovanović:Hi, Roma Sorry for the delayThis depends - If you need to offer appointments from several services to be booked from one booking - then you will need Pro licence, to make Package of Services for cus ... Carl Filters only displaying a subset of optionsClosed   wpDataTables   Updated June 28, 2022 at 6:52pm   2 Most recent comment from Miloš Jovanović:Hi, Carl Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... C.C.D. G.B. Morgagni Custom date fieldClosed   Amelia   Updated June 28, 2022 at 6:44pm   2 Most recent comment from Miloš Jovanović:Hi, C.C.D. G.B. MorgagniFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer tha ... Nicole Perron Displaying Service SummaryClosed   Amelia   Updated June 28, 2022 at 1:23pm   4 Most recent comment from Marko Davidović:Hello Nicole,Can you please check if the id of a category is correct? Id 1 was just an example it can be 33 if your id of category is 33 for example. Looking forward to your reply. Kara Coupon field not workingClosed   Amelia   Updated June 28, 2022 at 12:46pm   6 Most recent comment from Uroš Jovanović:Hello Kara,The issue is that the coupon cannot be applied if the admin email is entered into the "email" field on the front end. Can you please test it out by erasing the admin email from the email f ... Marius Volden Booking time slots for eventClosed   Amelia   Updated June 28, 2022 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.1. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Craig Janelli New EmployeeClosed   Amelia   Updated June 28, 2022 at 12:39pm   4 Most recent comment from Marko Davidović:Hello Craig,Yes, that information is very important to us, thank you for that.The wp user can only connect to a user who has an "Amelia employee" role, and it will ignor admins, customers and so on, y ... amir rescheduled appointmentClosed   Amelia   Updated June 28, 2022 at 12:15pm   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... amir google calendar old apptClosed   Amelia   Updated June 28, 2022 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Amir,Thank you for reaching out to us.Unfortunately, it is currently not possible to display the bookings that were created before the employee was connected with the Google Calendar.Hope this h ... muhanad Plugin not working at allClosed Pre-purchase questions for Amelia   Updated June 28, 2022 at 11:01am   4 Most recent comment from Aleksandar Vuković:You're welcome, muhanad.Please feel free to reach out to us if you have any further questions. Ernie St. Gelais Message in table footerClosed   wpDataTables   Updated June 30, 2022 at 1:23pm   9 Most recent comment from Miloš Jovanović:Hi, ErnieSorry for the delayI've been advised by senior colleagues.You will definitely need to prepare a MySQL view (a stored query), which will return the data that you need, call it e.g. “ ... Aline Booking - postal code - multiple slots per employeeClosed   Amelia   Updated June 28, 2022 at 9:51am   3 Most recent comment from Miloš Jovanović:Hi, Aline I thought of something else, sorry, i didn't think of it straight away.I believe we won't be able to hide the time slots from the days - if you wish employees to be available m ... victor Valladolid Extras in packagesClosed Pre-purchase questions for Amelia   Updated June 28, 2022 at 9:29am   4 Most recent comment from Miloš Jovanović:Hi, Justin Sorry for the delayYes, unfortunately it is still the same, the extras can only be used in individual services at this time,but we will do our best to make them part of Packages, as soon ...