Public Ticket #3071294
Events not listing for a user from Admin screens


  • Patrick Arehart started the conversation

    We have one user that no matter what we do they can't see the list of events. I have made them a WP Administrator and an Amelia Manager. It always says, "There are not results...".

    I logged into their computer to see this for myself and regardless of the date range selected it shows nothing.

    The list of locations shows and they can create an event.

  •  292
    Uroš replied

    Hello Patrick,

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uroš Jovanović
    [email protected]

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  •   Patrick Arehart replied privately
  • Patrick Arehart replied

    Hello. When can I expect a reply on this please? I think you may also need access to the database behind Wordpress. We can arrange that. I sent the password for Administrator to Wordpress as you requested last Friday.

    Thank you.