We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Safak We bought it for 1 year, we want to change it for a lifetimeClosed   wpDataTables   Updated July 4, 2022 at 4:57pm   2 Most recent comment from Uroš Jovanović:Hello Safak,Thank you for reaching out to us.Licenses can be upgraded to higher tiers through our store, by clicking on the "Upgrade" button: A new modal opens up where you can choose available upgra ... Raven Richardson ExportClosed Pre-purchase questions for wpDataTables   Updated July 4, 2022 at 4:29pm   2 Most recent comment from Miloš Jovanović:Hi, Raven  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Lo Hide event sub info capacity and dataClosed   Amelia   Updated July 4, 2022 at 3:53pm   9 Most recent comment from Miloš Jovanović:Hello, LoSorry for all the waiting time.I took me a while to figure this out, but i succeeded.Here is custom CSS you can add to the page with the Event, and this should make the "spots" disappear. .am ... Jouke Wijdoogen adding a comma to integerClosed   wpDataTables   Updated July 4, 2022 at 3:37pm   3 Most recent comment from Miloš Jovanović:Hi, JoukeFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Satya SMS NotificationsClosed Pre-purchase questions for Amelia   Updated July 4, 2022 at 1:59pm   4 Most recent comment from Marko Davidović:Hello Satya,Of course here is the pricing for SMS in IndiaIf you have any further questions please do not hesitate to ask. Digital Alignment Crypto PaymentClosed Pre-purchase questions for Amelia   Updated July 4, 2022 at 1:23pm   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Amelia itself doesn't handle the payments but we have integration with several payment sy ... Katrina Service variationsClosed   Amelia   Updated July 4, 2022 at 1:23pm   10 Most recent comment from Miloš Jovanović:Hi, Katrina My apologies for the waiting time.For the "same size", i should have explained this better, sorry about that.I wanted to say that the image has to be the same dimensions, but the size of ... Steve Missing Customisation optionsClosed   Amelia   Updated July 4, 2022 at 1:12pm   2 Most recent comment from Marko Davidović:Hello Steve, Thank you for reaching out to us.You have settings to customize it in Amelia/customize/global settings/colorsHope this helps.If you have any more questions please open another ticket and ... Celine Laguerre Hide past date on front calendarClosed   Amelia   Updated July 4, 2022 at 1:00pm   2 Most recent comment from Marko Davidović:Hello Celine, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Features ar ... Anastacia Can't upload plug in to WordpressClosed   Amelia   Updated July 4, 2022 at 12:57pm   2 Most recent comment from Marko Davidović:Hello Anastacia, Thank you for reaching out to us.The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all sta ... robin The New step by step formClosed   Amelia   Updated July 4, 2022 at 12:56pm   2 Most recent comment from Marko Davidović:Hello Robin, We are glad that everything has been resolved. We will close this ticket for you. If you have any more questions please open another ticket and we will gladly help you there.We wish you a ... Kayleigh Reed showing event time on the calendarClosed   Amelia   Updated July 4, 2022 at 12:41pm   2 Most recent comment from Marko Davidović:Hello Kayleigh, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ... FOUQUET impossibility to book a session on the back officeClosed   Amelia   Updated July 4, 2022 at 12:29pm   6 Most recent comment from Aleksandar Vuković:Hi there.It seems you misunderstood what Uros was trying to tell you.You cannot create a new appointment on top of an existing appointment in the back-end. This is why you cannot create a new appointm ... Michael LEVY json URL only METADATA detected in columnsClosed   wpDataTables   Updated July 4, 2022 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.At the moment, creating tables linked to a JSON file supports this, and only this format of JSON (see example): a one-level array of same-structured objects ... kamran khan Customer login panelClosed   Amelia   Updated July 4, 2022 at 11:26am   2 Most recent comment from Marko Davidović:Hello Kamran, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that i ...