As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Francesco Pizzolante Backend date location issueClosed   Amelia   Updated July 26, 2022 at 7:29am   8 Most recent comment from Marko Davidović:Hello Francesco,Of course, we will do our best to fix it as soon as possible, when we said that we don't have an eta, we meant that we couldn't give you a precise date, but we will do our be ... Rosenyl PREGUNTAS SOBRE AMELIAClosed   Amelia   Updated July 26, 2022 at 7:15am   2 Most recent comment from Marko Davidović:Hello Rosenyl, Thank you for reaching out to us.You need to set up working hours in Amelia/employee/edit employee/working hours so that changes are reflected on the site.Changes that you make in glob ... Craig Tucker Recurring Appointments and PaymentClosed   Amelia   Updated July 26, 2022 at 6:19am   2 Most recent comment from Marko Davidović:Hello Craig, Thank you for reaching out to us.Unfortunately, it is not possible at the moment, but I'll kindly ask you to add it as a feature suggestion on this page.Features are pushed up on our ... Kristen Jerry Invoice style notificationClosed   Amelia   Updated July 27, 2022 at 12:40pm   3 Most recent comment from Miloš Jovanović:Hi, Kristen I am happy to report, our developers made a fix for the issue with WooCommerce MetaData causing Critical Error. Please install this version of Amelia with the fix, that i am sending in t ... kamran khan Customer Panel - Cannot setup username/passwordClosed   Amelia   Updated July 25, 2022 at 4:54pm   4 Most recent comment from Miloš Jovanović:Hi, TedSorry for the delayI can see that you reported this was resolved, on your ticket, so we will close this ticket.But of course, if anyone notices this issue coming back - don't hesitate to ... Bimal Patel Feature Mobile numeric keyboardClosed   wpDataTables   Updated July 25, 2022 at 2:54pm   4 Most recent comment from Uroš Jovanović:Hello Bimal,Thank you for your suggestion once again. We will have this forwarded to our developers and hopefully, this will be implemented in one of the future updates of the wpDataTables plugin.Pl ... Simon public.js SyntaxErrorClosed   Amelia   Updated July 26, 2022 at 11:46am   5 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for your patience.Can you please try and disable the combined JS and CSS through SiteGround optimizer, clear cache, try again, and if that does not help you, would you be able t ... Amos Vizer Can I issue certificates to event participants?Closed   Amelia   Updated July 25, 2022 at 1:30pm   2 Most recent comment from Marko Davidović:Hello m, Thank you for reaching out to us.I'm afraid, at the moment there's no feature for certificates or invoices for Customers in Amelia.Therefore, certificates or invoices should be pro ... Roberto Day break tiemClosed   Amelia   Updated July 25, 2022 at 1:26pm   2 Most recent comment from Marko Davidović:Hello Roberto, Thank you for reaching out to us.Unfortunately, the plugin cannot be used for multi-day bookings. It's currently limited to appointments and services with fixed durations that cann ... Ovidio Email repetition on rejected customerClosed   Amelia   Updated July 25, 2022 at 4:32pm   5 Most recent comment from Miloš Jovanović:Hi, OvidioWe can confirm that we definitely isolated a bug that is causing the issues you have for both notifications and the status changes between Amelia and WooCommerce.As we mentioned on your oth ... Martina Rick Wrong price when assigning packages from backendClosed   Amelia   Updated July 25, 2022 at 11:58am   6 Most recent comment from Uroš Jovanović:Hello Martina,Thank you for that. We will respond to that ticket as soon as possible.  Sebastian Gendry remove "filtered from X total entries"Closed   wpDataTables   Updated July 25, 2022 at 11:19am   11 Most recent comment from Aleksandar Vuković:Thank you for your assistance here, Josh.Much appreciated! SKINMEDIC Wrong way to display the StepByStep2 calendarClosed   Amelia   Updated July 25, 2022 at 11:11am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Michael Baker Styling questionsClosed   Amelia   Updated July 25, 2022 at 10:48am   9 Most recent comment from Uroš Jovanović:Hello Michael,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Lukas QuestionsClosed Pre-purchase questions for Amelia   Updated July 25, 2022 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello Lukas.Thank you for your interest in Amelia.1. At the moment, the "Category" section can't be removed from the Step-By-Step Form 2.0, but we forwarded that as a suggestion to our developers ...