We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hank Custom Field PlaceholdersClosed   Amelia   Updated July 13, 2022 at 1:49pm   5 Most recent comment from Miloš Jovanović:Hi, Hank My sincerest apologies for all the waiting time. I can confirm that for regular Appointment notification, all custom field placeholders work as they should, just made a Test booking : Now, f ... Ruud E-mail after bookingClosed   Amelia   Updated July 13, 2022 at 1:37pm   4 Most recent comment from Aleksandar Vuković:Hi again Ruud.No, if you disable the "Notify the customers(s) by default", they will receive no notifications from Amelia.If you want to disable only some notifications, you need to un-check them manu ... Philip Pie segment colorsClosed   wpDataTables   Updated July 13, 2022 at 1:28pm   4 Most recent comment from Aleksandar Vuković:Hi again PhilipYou need to add one callback below the other in JS, you can't use one callback for multiple charts out-of-the-box.There can be workarounds, but we haven't tested everything y ... RENATA DA SILVA NORONHA RENO Maximum allowed database prefixClosed   Amelia   Updated July 13, 2022 at 1:13pm   4 Most recent comment from Uroš Jovanović:Hello Renata,Thank you for clearing that upPlease provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Kavoos Stark AmeliaClosed   Amelia   Updated July 14, 2022 at 10:39am   3 Most recent comment from Miloš Jovanović:Hi, KavoosThe devs advised.1.Basically, at this time, we don't have an API, we are sorry to disappoint you on that point.But our devs will do their best to implement one as soon as possible.Plea ... Francesca Kendall NotificationsClosed   Amelia   Updated July 13, 2022 at 12:33pm   6 Most recent comment from Aleksandar Vuković:Hi again Francesca.If you don't want the users to receive any emails, you can disable the "Notify the customer(s) by default" in Settings/Notifications.Otherwise, if you want to disable sending o ... Daniel Google calendar syncClosed   Amelia   Updated July 13, 2022 at 12:30pm   3 Most recent comment from Miloš Jovanović:Hi, Daniel Sorry for the delay-If i understood, when you create appointments in Amelia > they correctly get passed to Calendar, and create Busy slots?-But if you add Calendar Event > it does not cr ... Victoria Rioseco Services settingClosed Pre-purchase questions for Amelia   Updated July 13, 2022 at 11:52am   4 Most recent comment from Uroš Jovanović:Hello Victoria,Thank you for clearing that up.The only option would be to create 3 new "employees" for this service (1 for each of your employees) and only assign that service to these employees. Aft ... kamran khan Calendar - custom booking settingsClosed   Amelia   Updated July 13, 2022 at 11:25am   2 Most recent comment from Uroš Jovanović:Hello Kamran,Thank you for reaching out to us.For that purpose, you need to set up the "Minimum time required before booking" and "Period available for booking in advance" options on the "Settings" ta ... chauna Jones Services not workingClosed   Amelia   Updated July 13, 2022 at 11:05am   5 Most recent comment from Aleksandar Vuković:Hello Chauna.Sorry for the delay.I checked your site without logging in and I could see this:The error message you've shown us isn't even related to Amelia, but instead to the WP Crontrol pl ... Francesca Kendall Cannot book apptsClosed   Amelia   Updated July 13, 2022 at 10:54am   7 Most recent comment from Miloš Jovanović:Hi Francesca  Apologies for the waiting time I escalated this with senior colleagues;  and they confirm that from their, end , they were able to reschedule in the past. Please check out this video ... Wbeimar Andrey Rivera Pérez Information on potential vulnerabilities of the amelia plugin (security aspects of the plugin)Closed   Amelia   Updated July 13, 2022 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello there.This was present in Amelia Lite versions before version 1.0.47.As you can see here, the issue has been fixed in v1.0.46, so there should be no issues in this regard. The Lite version is ... BAPTISTE MATTARD PAYPAL X4 PAYMENTClosed   Amelia   Updated July 12, 2022 at 7:50pm   2 Most recent comment from Miloš Jovanović:Hi, BaptisteFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Michelle How to change the structure of email notification placeholderClosed   Amelia   Updated July 12, 2022 at 7:09pm   3 Most recent comment from Miloš Jovanović:Hi, Michelle Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... james VERTICAL COLUMNSClosed   wpDataTables   Updated July 12, 2022 at 3:51pm   2 Most recent comment from Miloš Jovanović:Hi, james Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ...