We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Augusto Woocommerce IntegrationClosed Pre-purchase questions for Amelia   Updated July 14, 2022 at 1:24pm   2 Most recent comment from Marko Davidović:Hello Augusto, Thank you for your interest in our product.Amelia works like this, it has integration with WooCommerece and if you have one employee who works on two services and when that employee is ... Brett Bowles Amelia Loading Speed is too SlowClosed   Amelia   Updated July 14, 2022 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Brett,  Thank you for purchasing Amelia, and for reaching out to us.The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of ... Mike [ameliastepbooking] not displaying correctly.Closed   Amelia   Updated July 14, 2022 at 12:17pm   2 Most recent comment from Marko Davidović:Hello Mike, I'm afraid that we didn't quite get what the issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Also please make sure that ... Casper Multiple bookings (not recurring)Closed Pre-purchase questions for Amelia   Updated July 14, 2022 at 11:37am   2 Most recent comment from Marko Davidović:Hello Casper, Thank you for your interest in our product.We will try to answer your question as best as we can1. Unfortunately, currently, this feature is not built-in in Amelia. You can achieve somet ... Shaun Locating licenseClosed Pre-purchase questions for Amelia   Updated July 14, 2022 at 11:28am   2 Most recent comment from Marko Davidović:Hello Shaun, Thank you for reaching out to us.They can find their purchase code in our store on their profile. They only need to enter the email used when purchasing the license and the password. In ... Rohan Yoon buddyboss integrationClosed Pre-purchase questions for Amelia   Updated July 14, 2022 at 11:19am   3 Most recent comment from Marko Davidović:Hello again Rohan,Can you please send us the email that you have mentioned so that we can get in touch with them because they are already familiar with this topic?Looking forward to your reply. Ana Alexandra 2 way sync with Google CalendarClosed   Amelia   Updated July 14, 2022 at 10:44am   4 Most recent comment from Miloš Jovanović:Hi, Ana  You can rest assured that Amelia will not delete any Google Calendar events . "Remove Google Calendar Busy Slots" , is only used to make busy time slots in Amelia,  so that all the time sp ... Iain Create a customerClosed Pre-purchase questions for Amelia   Updated July 14, 2022 at 10:40am   2 Most recent comment from Marko Davidović:Hello Iain, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Employee can book an appointment with an existing customer, but cannot create a new custo ... Angela Gant Amelia Backend not visible and Frontend Admin not functioningClosed   Amelia   Updated July 14, 2022 at 9:30am   2 Most recent comment from Marko Davidović:Hello Angela, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? Jennifer Multiple Appt & times in one dayClosed Pre-purchase questions for Amelia   Updated July 14, 2022 at 8:59am   2 Most recent comment from Marko Davidović:Hello Jennifer, Thank you for your interest in our product.We will try to answer your question as best as we can1. Unfortunately, currently, this feature is not built-in in Amelia. Each appointment mu ... LIBO Refund not receivedClosed   wpDataTables   Updated July 14, 2022 at 8:42am   2 Most recent comment from Uroš Jovanović:Hello Libo, Thank you for reaching out to us. Really sorry to hear that you are moving away from the wpDataTables plugin.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" cli ... Ovidio Question about scheduling every weekClosed Pre-purchase questions for Amelia   Updated July 14, 2022 at 8:07am   2 Most recent comment from Marko Davidović:Hello Ovidio, Thank you for your interest in our product.We have a special days option. There you can set the working hours and the services you will work on by day. You don't have to stick to a ... Basile E-mail modification updatesClosed   Amelia   Updated July 14, 2022 at 8:03am   2 Most recent comment from Marko Davidović:Hello Basile,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... steamcoachin Order detailsClosed   Amelia   Updated July 14, 2022 at 8:01am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has t ... Marina %coupon_used% does not display the coupon usedClosed   Amelia   Updated July 14, 2022 at 7:42am   4 Most recent comment from Aleksandar Vuković:Hello MarinaSorry for the misunderstanding here. We don't actually need to access your website.The %coupon_used% placeholder is not for the customers, that's why you won't see it in the ...